The receptionist on the day of our check in was surly. The swimming pool was very dirty. Full of leaves ,bird feathers and insects. When we asked the receptionist if the pool could be cleaned, she said no, because she would need to call someone to clean it. We asked if we could have the scoop to clean it our selves, that was not possible either. A little while later a man arrived to clean the pool; if looks could kill I would not be here to write this review. We could not sleep, because the young people of Fray Bento use the street in front of the hotel as a motor bike rally course, revving up their engines as they pass the hotel. No mufflers on the bikes!! This ruckus goes on from 7pm until 3 am. All "superior rooms" face the front. We were told that there are no twin rooms facing the back in this hotel.They call themselves a four star hotel, but there is no attention to details. The bathroom door squeaked, the mirror was behind the television, the sliding door to the so called balcony (street level..with an open space to the street), was very flimsy, making it hard to lock; leaving gaps on either side of the door. One can not open the door for fresh air, since any one can just walk into the room. Not a very secure feeling.