4/10 Poor
Monserrate
Apr 8, 2025
Disliked: Cleanliness, amenities
I had to wait about five minutes before staff came to the front. There was no coffee complementary at all. I said they don't make it because it takes too long in the evening. I used to stay in days in a lot before, but not no more. I realize this tonight the bathroom needs to complete work over the grout in the tile is black water was leaking on the floor when I put the shower on need to paint job in the bathroom you guys used to give complementary coffee in the room at least two packs of regular and two packs of decaf. Now they only give you one and one the television was not working correctly. All the pictures were fuzzy Out of. Let's say dirty channels. You only got three that came in clear. The towels were not as wide as I would expect them, they didn't look clean overall the bed seem OK but I wouldn't know if the tiles are that dingy they used to serve breakfast from 6 to 10 now it's 6 to 9. The people are tired so you expect us to wake up extra early just to eat to go back to your room and leave. I think it's unfair for the price you're paying something has to give like I said for a Wyndham company they completely dropped the ball on this one
Monserrate
Stayed 1 night in Apr 2025