2/10 Terrible
Rupa
Travelled with family
May 18, 2025
I am very disappointed that despite speaking to a front desk person two times to book my two rooms, I was never told the elevator is not working. I needed to accommodate my two young children and my elder parents who are handicapped. Only when I checked in did the nice front desk lady, Jessica, tell me that my parents would have to climb stairs to get to their second floor, ADA- compliant room. This is unacceptable. My father is 90 years old and has Parkinson's disease with a shuffle in his walk. I insisted they be accommodated on the first floor and Jessica was very helpful with that. But I'm very bothered that my kids and I are on another floor and there are no phones in this hotel for us to stay in communication. I have to keep running between floors to check on my kids and my parents (who are totally dependent). As I told Jessica, I would never have booked this hotel if I knew the elevators were broken and I could not be side by side with my parents. Also, why are ADA compliant rooms even on the second second floor? I hope Travelocity/ La Quinta thinks about how inconvenient this has been for my family and make things right because as of now we have no interest in ever staying in a La Quinta facility again.
Rupa
Stayed 1 night in May 2025