Mr Horta is a star, very friendly, very helpful. The location was also superb in the old part of town: we could walk to everywhere we wanted to go in just a few minutes (old town, shops, teleferico, cathedral, beach, swimming pool, pick up point for levada walks). Others have mentioned it's located up a hill, which it is, but it's a very small hill. I wouldn't have thought it worth mentioning. We did ask to move rooms after a couple of nights because we were near a noisy neighbour's dog, which they did for us and that was a great improvement. There were roadworks outside for the duration, which meant we had no traffic. I don't know how noisy the road would be normally. I'd go back, definitely: the room was all we needed, the family were lovely, and the breakfast was pretty substantial too if you wanted it.