4/10 Poor
Clarence
Travelled with family
22 Aug 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Positives:
1. Great location, central and walkable
2. Spacious room with balcony and great views
3. Multiple pools
4. Most of the staff was very nice and courteous (other than below examples)
Negatives:
1. The first day my wife and I were there, I asked for an ice bucket at the reception. I was told by the woman at reception that the only way to get an ice bucket is to call room service and pay a 5 euro charge. I asked if I could just go to the adjacent bar and get an ice bucket, as I didn't need to pay to have one delivered. I was told "they wont give you one." So, we were forced to pay 5 euros for a very small bucket of ice. That same day, after eating at one of their restaurants, I became ill with a gastrointestinal sickness. My wife went to a nearby store and purchased some Gatorade to help me stay hydrated. When she came back through the lobby, she went to the adjacent bar and asked for a cup of ice. She was then repeatedly questioned why she wanted the ice. The bartender refused to give her a glass of ice and was again told that the only way to get a glass of ice is from room service and pay a 5 euro charge. I find this absolutely absurd. The fact that you can't get an ice cube at this hotel without paying 5 euros for room service is a joke.
2. You are not permitted to have a drink in the adult pool despite using plastic cups
3. Staff refused for us to take 1/2 finished glass of wine to the room after breakfast.
Clarence
Stayed 3 nights in Aug 2024
