4/10 Poor
Eliezer, miami
Travelled with family
Jan 24, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location: Excellent, but that's about it.
I stayed at this hotel for four days with my family, and while the location was excellent—everything in town was within walking distance from the hotel—the rest of the experience was awful.
Cleanliness: Terrible. The carpets were dirty, the bathroom hadn't been cleaned, there were used bar soaps, hair everywhere, and the towels were old and stained.
Security: Extremely poor. Due to an error or oversight, I accidentally opened another guest's room with my key card. The person inside woke up scared because the door key cards seem almost generic.
Staffing and service: Minimal. At night, there was only one employee for the entire hotel. I had to personally go find him because the phones in the rooms weren’t even connected to the wall, which was absurd. I had to go down to the front desk myself to get fresh towels and basic cleaning supplies like soap. On top of that, the lock on my room door either wouldn’t lock or wouldn’t open because the batteries were dead, and I had to track down the same employee to address this as well.
Positives: The only saving grace was the location and the kindness of the ladies in the breakfast area in the mornings.
Overall: Beyond the location and the friendly breakfast staff, this hotel is terrible. I would not recommend it.
Eliezer
Stayed 3 nights in Jan 2025
