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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property
Hotel near Ripley's Aquarium of the Smokies in Gatlinburg

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Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Exterior
Exterior
Suite (Double Queen, Handicapped Impaired)
Lobby
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪14 min walk‬
  • Anakeesta
    ‪14 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪76 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Handicapped)

Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed, Accessible (Handicapped)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen)

Premium bedding, down comforters, pillowtop beds, desk

Suite (Double Queen)

  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped)

  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Accessible (Wide King, Handicapped, HEARING)

Premium bedding, down comforters, pillowtop beds, desk

Suite, Accessible (Wide King, Handicapped, HEARING)

  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING)

  • 93 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Accessible (One Bed King, Handicapped, HEARING)

Suite, Accessible (One Bed King, Handicapped, HEARING)

Suite, Accessible (One Bed King, Handicapped, HEARING)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (One Bed King)

Suite (One Bed King)

Suite (One Bed King)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING)

Suite (Wide King, HEARING)

  • 93 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Gatlinburg

City center stay.Within a 10-minute walk of this Gatlinburg hotel, you'll find Gatlinburg Convention Center and SkyPark. Ripley's Aquarium of the Smokies and Great Smoky Mountains National Park are also within 2 miles (3 km).

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.5 km
  • SkyPark - 7 min walk - 0.6 km
  • Gatlinburg Space Needle - 7 min walk - 0.6 km
  • Ripley's Aquarium of the Smokies - 14 min walk - 1.2 km
  • Anakeesta - 14 min walk - 1.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 76 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬8 min walk
  • ‪Sugarlands Distilling Co. - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬8 min walk
  • ‪Pancake Pantry - ‬11 min walk
  • ‪Donut Friar - ‬11 min walk

About this property

Comfort Suites Gatlinburg Downtown-Convention Center

Hotel near Ripley's Aquarium of the Smokies in Gatlinburg
There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An indoor pool, a vending machine, and ski storage are also featured at the business-friendly Comfort Suites Gatlinburg Downtown-Convention Center. Free self parking is available.

This Gatlinburg hotel is smoke free.

  • 89 guestrooms or units
  • 5 levels
  • Built in 2024
  • Buffet breakfast (free)
  • Deli
  • Ski equipment storage
  • Charging station for electric cars
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
Comfort Suites Gatlinburg Downtown-Convention Center offers 89 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 442 out of 610 reviews
Rating 8 - Good. 119 out of 610 reviews
Rating 6 - Okay. 26 out of 610 reviews
Rating 4 - Poor. 8 out of 610 reviews
Rating 2 - Terrible. 15 out of 610 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Denia, Spartanburg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The actual parking lot is very tight and difficult to navigate. I had to be moved to a different room because the bedding was dirty. The breakfast was mediocre, and most things were cold. The front desk staff was polite. The hotel vould stand some updating. The hotel is fenced in with a shady apartment building next door. It is one street over from the convention center.
Stayed 2 nights in Mar 2025

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was wonderful!
Stayed 3 nights in Feb 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Breakfast Service
Breakfast was a disaster, bad organization, long lines, not space for sitting, delays on high season.
Stayed 3 nights in Dec 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and clean
Stayed 2 nights in Dec 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best lodging I have ever visited in the Gatlinburg area. It was a fantastic visit! Comfort Suites you rock!!!!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Alberto

Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean but it is only 8 months old.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Dec 2024

8/10 Good

Adelayda

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 3 nights in Dec 2024

10/10 Excellent

Tsufan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Room is super big, bery good
Stayed 2 nights in Dec 2024

10/10 Excellent

Uladimir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 days with little kids. The hotel is practically brand new. Elevators are fast and quiet. The room looked and smelled clean. We used the pool twice - kids had a great time. 500sq ft 2 bed suite is like mini apartment. We had a double stroller and were able to get downtown Gatlinburg in 7 minutes. Anakeesta/Aquarium is 15 mins away. Our vehicle was parked for the most part. All attractions/restaurants are within the walking distanse. The fire station next to the hotel was a bonus for us because our kids are obsessed with the firetrucks. Breakfast was ok - can't really complain about it because it was free. Overall this is a 10 out of 10.
Stayed 6 nights in Dec 2024

10/10 Excellent

joanna

Liked: Cleanliness, staff & service, property conditions & facilities
A convenient place, accessible to the main Gatlinburg downtown.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Sundeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. Nice, clean and spacious room, very comfortable bed. Breakfast is OK OK and may be there are chances for improvement. Staffs are super nice and very accommodative. We loved this hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Zaid Farooq

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay for families. Liked the breakfast.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sheri Thayer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising and comfy
Hotel was located close to the main strip but didn't get any noise or lights. Was like new, very clean and bright. Not run down like some usually great brands in this area.
Stayed 4 nights in Dec 2024

8/10 Good

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Buena ubicación para visitar
Stayed 1 night in Dec 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Geovanis

Stayed 2 nights in Dec 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Parking was really small
Stayed 3 nights in Dec 2024

8/10 Good

Christopher, Cleveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and clean.
Stayed 1 night in Dec 2024

8/10 Good

Erika

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Sorprendentemente bueno para el precio
Las instalaciones son muy buenas, moderno y bonito. Las habitaciones muy amplias, cómodas y agradables. Tienen microondas, cafetera y nevera. Muy limpio. Vi un poco de caos a la hora del desayuno, es un poco pequeño el espacio y la gente chocaba para encontrar las cosas. En cuanto al personal, los del front desk no muy amables pero los de housekeeping muy atentos.
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
quiet area
Stayed 2 nights in Dec 2024