See all properties

Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property
Hotel near Ripley's Aquarium of the Smokies in Gatlinburg

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Exterior
Exterior
Lobby
Lobby
Suite (Double Queen, Handicapped Impaired)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Laundry
  • Pool
  • Parking included
  • Air conditioning

Explore the area

Map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Ripley's Believe It Or Not Museum
    ‪6 min walk‬
  • SkyPark
    ‪7 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪76 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Handicapped)

Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed, Accessible (Handicapped)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen)

Premium bedding, down comforters, pillowtop beds, desk

Suite (Double Queen)

  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Accessible (Double Queen, Handicapped)

Suite, Accessible (Double Queen, Handicapped)

Suite, Accessible (Double Queen, Handicapped)

  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Accessible (Wide King, Handicapped, HEARING)

Premium bedding, down comforters, pillowtop beds, desk

Suite, Accessible (Wide King, Handicapped, HEARING)

  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING)

  • 93 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Accessible (One Bed King, Handicapped, HEARING)

Suite, Accessible (One Bed King, Handicapped, HEARING)

Suite, Accessible (One Bed King, Handicapped, HEARING)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (One Bed King)

Suite (One Bed King)

Suite (One Bed King)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING)

Suite (Wide King, HEARING)

  • 93 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

Glenstone Lodge

Pool
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (2299)
The price is CA $245
per night
CA $276 total
includes taxes & fees
14 Feb - 15 Feb
Glenstone Lodge

About the area

Gatlinburg

City center stay.Within a 10-minute walk of this Gatlinburg hotel, you'll find Gatlinburg Convention Center and Ripley's Believe It Or Not Museum. Ripley's Aquarium of the Smokies and Great Smoky Mountains National Park are also within 2 miles (3 km).

What's nearby

  • Gatlinburg Convention Center - 5 min walk
  • Ripley's Believe It Or Not Museum - 6 min walk
  • SkyPark - 7 min walk
  • Ripley's Aquarium of the Smokies - 14 min walk
  • Anakeesta - 14 min walk

Getting around

  • McGhee Tyson Airport (TYS) - 76 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬8 min walk
  • ‪Sugarlands Distilling Co. - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬8 min walk
  • ‪Pancake Pantry - ‬11 min walk
  • ‪Donut Friar - ‬11 min walk

About this property

Comfort Suites Gatlinburg Downtown-Convention Center

Hotel near Ripley's Aquarium of the Smokies in Gatlinburg
There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An indoor pool, a vending machine, and ski storage are also featured at the business-friendly Comfort Suites Gatlinburg Downtown-Convention Center. Free self parking is available.

This Gatlinburg hotel is smoke free.

  • 89 guestrooms or units
  • 5 levels
  • Built in 2024
  • Buffet breakfast (free)
  • Deli
  • Ski equipment storage
  • Charging station for electric cars
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
Comfort Suites Gatlinburg Downtown-Convention Center offers 89 air-conditioned accommodations with irons/ironing boards and blackout drapes/curtains. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Sofa bed

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free covered self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • Coffee/tea in common area(s)

Things to do

  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Elevator
  • Elevator door width (inches): 60
  • Front entrance ramp
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Down comforter
  • Free cribs/infant beds
  • Heating
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Shower/tub combination
  • Towels

Food and drink

  • Microwave
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 369 out of 522 reviews" "
Rating 8 - Good. 107 out of 522 reviews" "
Rating 6 - Okay. 25 out of 522 reviews" "
Rating 4 - Poor. 8 out of 522 reviews" "
Rating 2 - Terrible. 13 out of 522 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The parking lot at the hotel is tight. Small places with vehicles very close to each other. The registration employee needs to wear appropriate clothing identifying him/her as an employee. Said employee looked like his cell phone is more important than the guests. On the day of check out, there was no one at the registration desk. However, there was a female (black) sleeping on the lobby couch. I looked around the registration lobby for someone to help me to check out and there was no one. After making a little noise, the sleeping lady woke up and asked if I was checking out and I said yes. She told me just put my keys on the counter and rolled back over. The hotel is very nice and is in a great location.

8/10 Good

CHRISTINA, roan mountain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Rickie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

It's

Liked: Cleanliness, staff & service, property conditions & facilities
10/10 would recommend, such a perfect choice.
Stayed 2 nights in Oct 2024

8/10 Good

JOSEPH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property. Very clean and friendly staff. Only downside was breakfast was not very good.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
Excellent location, staff was first rate and friendly. Very clean and quiet.
Stayed 2 nights in Oct 2024

6/10 Okay

LISA

Stayed 3 nights in Oct 2024

8/10 Good

Thomas

Travelled with partner
Liked: Amenities
It was new and clean, good service for clean towels
Stayed 5 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Check in was quick
Stayed 1 night in Oct 2024

2/10 Terrible

Katherine

Travelled with family
Disliked: Cleanliness, staff & service
Terrible customer service at this property before we even checked in! We booked this hotel because they advertise cribs, which we need for our daughter. I had her included with her age on the reservation and even contacted the hotel two days before arrival confirming our reservation would include a crib/pack n play. I received a response via the Expedia app “confirming” my request. I called the hotel shortly before our arrival to verify they had the pack n play in our room. The receptionist at the desk told us they are “first come, first serve” and there were none available. I was told my reservation was through Expedia and that it was their problem and mine, not the hotel’s. When I explained I had a confirmation from the hotel a few days prior confirming my request and maybe it was already in the room, not storage she again said not her problem and refused to check. I asked what her suggestion was for where my baby was supposed to sleep, she hung up the phone on me. When I tried to call back to speak to a manager, my phone call was ignored repeatedly. After reaching out to choice hotels and Expedia- they too told me they could not reach the hotel and then finally that a manager could not be reached either. I was promised by choice hotels that the owner and/or manager would reach out to me within hours- which never happened. We chose not to stay at this hotel due to poor service and zero communication. This is how they treat guests before they even walk through the door.
Stayed 3 nights in Oct 2024

10/10 Excellent

Vishwanath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Darrell

Stayed 2 nights in Oct 2024

8/10 Good

Austin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Randall Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast could be better
Stayed 3 nights in Oct 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was clean. But the parking was very tight. The parking spots were small and you had to be extremely careful to avoid hitting another car when parking or leaving the parking spot. One morning I literally had to claim over from the passenger side to get in the driver seat. Because the car next to me was to close to open the driver’s door.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel in Gatlinburg more updated than others
Stayed 3 nights in Sep 2024

10/10 Excellent

Deguang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a quite new hotel. The room is spacious, clean, and comfortable. All the amenities are very good.
Stayed 2 nights in Oct 2024

8/10 Good

Greg

Stayed 4 nights in Oct 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and safe for me and my girls traveling alone.
Stayed 3 nights in Oct 2024

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient to the places that we wished to visit. The price was competitive. The room was great.
Stayed 2 nights in Oct 2024

10/10 Excellent

Rodney

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Brand new, spacious room. Helpful staff, loved the location, too. Breakfast provide was limited in terms of selections.
Stayed 3 nights in Oct 2024

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was convenient to downtown Gatlinburg. One of elevators was down so that was aggravating.
Stayed 3 nights in Oct 2024

10/10 Excellent

Chimene

Liked: Cleanliness, staff & service, property conditions & facilities
Off the main road but very safe and great value
Stayed 1 night in Oct 2024