When I walked into our room, at first I was impressed with how clean everything appeared to be. We checked the bed for bed bugs as we do everytime we stay anywhere and we didnt find any. They actually had a protector on their beds to keeo bugs out which made me feel alot better. Upon closer inspection of the room though, my husband and I noticed the top of the bedframe, microwave and fridge were dusty, the plastic on the microwave and fridge was peeling off, the microwave doesnt heat as it should because it was missing the part that makes the dish spin. We had to meep rotating our food as a result. The bottom of the tub looked dirty but overall the tub worked fine. We thought the bathroom overall was way too small and my husband had to crouch to take a shower as his head kept hitting the ceiling. Overall, our stay was comfortable and okay for the price but we feel if the stated issues were fixed, our stay would have been alot more comfortable. Mostly due to how crowded it is near the hotel due to the business strip (which i dont consider the fault of this hotel, just how overall busy Gatlinburg is), we may stay in Pigeon Forge next time we come down as I notice its alot less busy out that way.