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Crossroads Inn & Suites

2.5 star property
Hotel near Great Smoky Mountains National Park in Gatlinburg

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Suite, 1 King Bed, Fireplace, Jetted Tub
Seasonal outdoor pool
LOFT room ,1 king bed with jetted tub
Room, 1 King Bed, Jetted Tub

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Parking included

Explore the area

Map
Gatlinburg, TN
  • Historic Ogle Log Cabin
    ‪3 min walk‬
  • Anakeesta
    ‪6 min walk‬
  • Traffic Light #5
    ‪6 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(112 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Single Room, 1 King Bed (Seasonal Fireplace)

Single Room, 1 King Bed (Seasonal Fireplace)

Single Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

7.4 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(24 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 3
  • 1 King Bed

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Room

Brookside Lodge

Pool
Breakfast included
Kids pool
Parking included
4.2 out of 5, Very good, (1966)
The price is CA $102
per night
CA $129 total
includes taxes & fees
1 Feb - 2 Feb
Brookside Lodge

About the area

Gatlinburg

Downtown Gatlinburg stay.Within a 10-minute walk of this Downtown Gatlinburg hotel, you'll find Anakeesta and Ripley's Aquarium of the Smokies. Traffic Light #3 and Historic Ogle Log Cabin are also within half a mile (1 km).

What's nearby

  • Anakeesta - 6 min walk
  • Ripley's Aquarium of the Smokies - 7 min walk
  • SkyPark - 13 min walk
  • Gatlinburg Space Needle - 14 min walk
  • Gatlinburg Convention Center - 15 min walk

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Cliff Top Grill & Bar - ‬7 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬11 min walk
  • ‪Subway - ‬7 min walk
  • ‪Ole Red - ‬3 min walk

About this property

Crossroads Inn & Suites

Hotel near Great Smoky Mountains National Park in Gatlinburg
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is available daily. The business-friendly Crossroads Inn & Suites also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • Breakfast available (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM–10:00 AM
  • Coffee/tea in common area(s)

Things to do

  • Children's pool
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 55-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 2 2025 to March 31 2025 (dates subject to change):
  • Breakfast

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 583 out of 1214 reviews" "
Rating 8 - Good. 345 out of 1214 reviews" "
Rating 6 - Okay. 157 out of 1214 reviews" "
Rating 4 - Poor. 76 out of 1214 reviews" "
Rating 2 - Terrible. 53 out of 1214 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Katy

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Devin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t expect much here
Super over priced for a dirty hotel that doesn’t get much maintenance, maybe my standards are a bit high but I expected a lot nicer of a place for almost $300 a night. Room came with a jacuzzi, had to clean it 4-5 times prior to using it. Internet is TERRIBLE also, so if you plan on doing work from here Think again
Stayed 2 nights in Oct 2024

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room. Was pleased and would stay there again.
Stayed 1 night in Oct 2024

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. The staff was very nice. We liked being able to walk Gatlinburg and not have to move our car. Our only complaint is the water pressure in the shower was very minimal.... maybe update the tub/shower? However, loved the big lighted mirror! King sized bed was comfortable too.
Stayed 3 nights in Oct 2024

4/10 Poor

David

Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good hot breakfast,short walk to the strip
Stayed 2 nights in Oct 2024

6/10 Okay

kristy

Stayed 2 nights in Oct 2024

8/10 Good

Robin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Bear on property X 2-3, but we were warned. First part of stay room was clean and coffee restocked, last 2 days had to go to office to get restocks. Overall pretty decent property for price.
Stayed 4 nights in Oct 2024

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing Fancy but met our needs and budget!
Stayed 2 nights in Oct 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Updated rooms that were clean and the breakfast was very good
Stayed 5 nights in Oct 2024

8/10 Good

Elesha

Was happy to find a place downtown
Stayed 1 night in Oct 2024

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in close walking distance to downtown Gatlinburg. The staff was nothing but nice at check in and check out. Do keep in mind, due to being close to main area it can be a little noisy at night. This wasn't an issue to us but for traveling families looking to sleep, it may be. The room was clean and exacgtly what was expected. We stayed in the loft option with a fireplace and jetted tub. The staff called prior to check in to ask if we would like the fireplace running upon arrival, which we thought was a nice gesture.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient I don't have to move my car all we needed was right there
Stayed 3 nights in Sep 2024

6/10 Okay

Amber

Liked: Staff & service
ok for location
Carpet needs cleaned, bottoms of socks were almost black after walking around room for an hour. Water pressure minimal and a lot of traffic outside of our room with it being next to the exterior elevator and ice machine. Convenient location however, within walking distance of attractions and restaurants.
Stayed 4 nights in Oct 2024

6/10 Okay

MANUEL

Travelled with family and small children
The hotel was not bad. It was adequate for what we were going to. The only thing was that there was too much noise during the night, ambulances, police, garbage collection at 2am. In the rooms you could hear the conversations from the rooms next door. The breakfast was okay, but it needed more variety of food. The hotel is in an area where you don't have to pay for parking and walk around the town.

10/10 Excellent

Robin

Travelled with family
Location!
Stayed 3 nights in Oct 2024

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaizing free breakfast! Wakable distance and parking included
Stayed 1 night in Oct 2024

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location at one end of the strip, everything walkable.
Stayed 2 nights in Oct 2024

4/10 Poor

Veera

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean close to everything great breakfast
Stayed 1 night in Oct 2024

8/10 Good

Sushant

Liked: Cleanliness, staff & service, property conditions & facilities
It was good experience.
Stayed 1 night in Sep 2024

10/10 Excellent

brian

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Sep 2024