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MainStay Suites Gatlinburg Downtown Area

2.5 star property
Hotel near Great Smoky Mountains National Park in Gatlinburg

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for MainStay Suites Gatlinburg Downtown Area

Blackout drapes, iron/ironing board, free WiFi, bed sheets
Indoor pool
Reception
Exterior
Blackout drapes, iron/ironing board, free WiFi, bed sheets

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Pool
  • Parking included
  • Kitchen

Explore the area

Map
803 E Parkway, Gatlinburg, TN, 37738
  • Historic Ogle Log Cabin
    3 min drive
  • Traffic Light #5
    3 min drive
  • Anakeesta
    3 min drive
  • Knoxville, TN (TYS-McGhee Tyson)
    69 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Larger Room)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Suite, Multiple Beds, Non Smoking (Larger Room)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Gatlinburg

In Gatlinburg .Within 3 miles (5 km) of this hotel, you'll find Ripley's Aquarium of the Smokies and Great Smoky Mountains National Park. Roaring Fork and Historic Ogle Log Cabin are also within 2 miles (3 km).

What's nearby

  • Anakeesta - 3 min drive
  • Ripley's Aquarium of the Smokies - 4 min drive
  • SkyPark - 4 min drive
  • Gatlinburg Convention Center - 5 min drive
  • Wild Bear Falls Indoor Water Park - 7 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Cliff Top Grill & Bar - ‬4 min drive
  • ‪Tennessee Cider Company - ‬4 min drive
  • ‪Anakeesta Smokehouse - ‬5 min drive
  • ‪Subway - ‬3 min drive
  • ‪Ole Red - ‬3 min drive

About this property

MainStay Suites Gatlinburg Downtown Area

Hotel near Great Smoky Mountains National Park in Gatlinburg
MainStay Suites Gatlinburg Downtown Area offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. MainStay Suites Gatlinburg Downtown Area also features coffee/tea in a common area, laundry facilities, and a convenience store. Free self parking is available.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 116 guestrooms or units
  • Built in 2023
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Convenience store
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser
MainStay Suites Gatlinburg Downtown Area offers 116 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Kitchens offer full-sized refrigerators/freezers, microwaves, and dishwashers. Bathrooms include bathtubs.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English

Property amenities

Family friendly

  • Full-sized refrigerator
  • Grocery/convenience store
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Microwave

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • Flat-screen TV
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Bathtub
  • Soap
  • Towels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Toaster

More

  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Property is also known as

Mainstay Suites
MainStay Suites Gatlinburg Downtown Area Hotel
MainStay Suites Gatlinburg Downtown Area Gatlinburg
MainStay Suites Gatlinburg Downtown Area Hotel Gatlinburg

MainStay Suites Gatlinburg Downtown Area Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 108 out of 165 reviews" "
Rating 8 - Good. 28 out of 165 reviews" "
Rating 6 - Okay. 9 out of 165 reviews" "
Rating 4 - Poor. 5 out of 165 reviews" "
Rating 2 - Terrible. 15 out of 165 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
New property very clean. Staff super friendly and helpful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Bernard

Very clean throughout The staff were very friendly and professional. They answered all of my questions
Stayed 3 nights in Aug 2024

10/10 Excellent

Dannie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
from the moment of check-in to check-out was warm and friendly from the whole staff (Very Professional). The room was very clean. I loved that the room has a regular size Refrigerator and stove and also the microwave. This was a wonderful trip. If I take another trip in the area again I will be staying at Main Stay Suites. By the way, I got to see a Black Bear in the parking lot the first day.
Stayed 4 nights in Aug 2024

10/10 Excellent

leonel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Gregory

Liked: Staff & service, amenities, property conditions & facilities
So we really liked the hotel, the only thing was in the pull out couch there was a dirty sheet still on the bed. And during breakfast, the milk cartons were beyond sour. On the plus side, the staff was nice an accommodating. And while we were there, it was quiet. Overall, if we visit again, I would stay at this place again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Larry D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aniversary Trip
Really nice new hotel. Sadly the first night there was no satellite or WiFi. The cabinets in the room don’t open and close very well. The room is huge, clean and with tons of extras
Stayed 1 night in Aug 2024

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gatlinburg
Very nice hotel Big room Stayed just one night for a quick trip to Dollywood
Stayed 1 night in Aug 2024

10/10 Excellent

Marta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is immaculate. The rooms are clean and so well designed. Plenty of parking and the staff is wonderful.
Stayed 2 nights in Aug 2024

10/10 Excellent

april

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it because it is not downtown. It is a couple miles from all the chaos of the downtown area.
Stayed 1 night in Aug 2024

10/10 Excellent

Joey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice. We had some problems with the room we were given and immediately the young man working got us into another room. Every time we walked by the desk he was asking if everything was ok or if we needed anything. Everything was super clean. Next time im in the area, i will be staying here.
Stayed 2 nights in Aug 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff. The room was clean and spacious for the 4 of us.
Stayed 5 nights in Aug 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Walter

Liked: Staff & service
Stayed 2 nights in Jul 2024

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Srivatsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay. Will be my choice for my next.
Staff were friendly and courteous. They even called me to see a bear!! The breakfast did not have much, but since it was a suite, breakfast was only a value addition. The staff even accommodated our stay extension by an hour. Will definitely recommend this property to my friends and family.
Stayed 2 nights in Jul 2024

8/10 Good

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Czarina

Travelled with family
Liked: Cleanliness, staff & service
Staff are friendly and nice. Room was clean but the only problem was the microwave in our room didnt work, we told the staff but no one came to fix it, my husband had to use the staff microwave by the lobby for 4 days! Breakfast was ok, no bread and eggs tasted weird.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jordan

Stayed 2 nights in Jul 2024

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place great price. Clean and comfortable.
Stayed 1 night in Jul 2024

6/10 Okay

jim

Stayed 1 night in Jul 2024

10/10 Excellent

Derek

Stayed 2 nights in Jul 2024

10/10 Excellent

LaTasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024