Liked:
Short walk to downtown Gatlinburg shopping, the aquarium, food, etc.
The room had everything we needed in it for our 4 night stay, we were comfortable.
The WiFi was good.
The pricing was acceptable for the quality.
Didn't like:
The elevator was sketchy. It broke down two of the days we were there, so we had to climb stairs back and forth to our 6th floor room, which got old quickly.
The peephole in the door of our room had no glass or anything in it, it was just a hole straight through the door.
Staff never answers the phone, it goes to voicemail every time. They will call you back though.