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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property
Hotel near Gatlinburg Convention Center, connected to the convention center in Gatlinburg

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

In-room safe, desk, blackout drapes, iron/ironing board
Seasonal outdoor pool
Lobby
Outdoor dining
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

6.2 out of 10

Popular amenities

  • Room service
  • Pet-friendly
  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Breakfast included

Explore the area

Map
Gatlinburg, TN
  • Ober Gatlinburg Aerial Tramway
    ‪2 min walk‬
  • Gatlinburg Convention Center
    ‪4 min walk‬
  • Great Smoky Mountains National Park
    ‪5 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 37 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 37 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Deluxe Room, 2 Queen Beds, Non Smoking (Private Balcony)

The Wander Hotel, a Ramada by Wyndham

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.9 out of 5, Good, (1032)
The price is CA $109
per night
CA $137 total
includes taxes & fees
18 Mar - 19 Mar
The Wander Hotel, a Ramada by Wyndham

About the area

Gatlinburg

Downtown Gatlinburg stay.A stay at this Downtown Gatlinburg hotel places you steps from Gatlinburg Convention Center and within a 5-minute walk of Great Smoky Mountains National Park. Ole Smoky Moonshine Distillery and SkyPark are also within half a mile (1 km).

What's nearby

  • Gatlinburg Convention Center - 4 min walk - 0.4 km
  • Ole Smoky Moonshine Distillery - 6 min walk - 0.5 km
  • SkyPark - 6 min walk - 0.6 km
  • Ripley's Aquarium of the Smokies - 13 min walk - 1.2 km
  • Anakeesta - 14 min walk - 1.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬5 min walk
  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬7 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬6 min walk
  • ‪Smith & Son Corner Kitchen - ‬5 min walk

About this property

Quality Inn Creekside - Downtown Gatlinburg

Hotel near Gatlinburg Convention Center, connected to the convention center in Gatlinburg
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg. For a fee, parking is available.

This Gatlinburg hotel is smoke free.

  • 104 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Laundry facilities
  • Microwave
  • Refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Free buffet breakfast
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 36
  • Handrails in stairways
  • Stairway handrail height (inches): 48
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 48
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Cable channels
  • TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Local maps
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 10 per night
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.2
Rating 10 - Excellent. 204 out of 1006 reviews
Rating 8 - Good. 237 out of 1006 reviews
Rating 6 - Okay. 192 out of 1006 reviews
Rating 4 - Poor. 181 out of 1006 reviews
Rating 2 - Terrible. 192 out of 1006 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

JACKIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends Trip for Thanksgiving and Birthday
Had a wonderful time with our friends and I had a blessed birthday. Would do it again.
Stayed 6 nights in Nov 2024

4/10 Poor

carolyn

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible. Will not stay again, twice has been enou
We checked in which was easy however we got to our room, tiredfrom the drive, found out the tv did not work on iver half the channels so went we went for breakfast the following mirning we told the front desk, he said that he would have someone fix it that day, we got back that night and no one had fixed the issue. So again the next mirning we went back down to the office and told the front desk again and again he said that he would let maintenance kniw we also at that time told him about the light above the mirror flickering and he said he again would let maintenance know again we come back that evening and you guessed it nothing was done. We did not go back down the following mirning we figured ut was not going to get fixed that they would again give us the same song and dance so upon checking out we told a different front desk attendant and he did not see the paper that the other front desk wrote everything down on. We also let them know at this time about the shower head constantly dripping and the sink faucet not turning off unless you found the sweet spot. We did not mention the soiled lamp shades because at this point i was already annoyed that things were not repaired while we were there and just felt it was no big deal. Would not let me add photos or the video of the tv not working properly or the video of the light flickering...
Stayed 4 nights in Nov 2024

2/10 Terrible

Kristopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible! Disgusting!
Horrible Experience – Stay Away! I don’t usually write reviews, but my stay at this hotel was so bad that I feel compelled to warn others. The conditions were disgusting from the moment I walked in. The carpet was filthy, stained, and clearly hadn’t been cleaned in a long time. The fireplace was broken and looked like it hadn’t worked in ages. The bathroom was no better – the shower was dirty, with soap scum and grime all over, and the mirror was smeared with fingerprints. To make matters worse, there were bugs crawling around in the room. On top of all that, the room had a horrible smell, like a mix of mustiness and something else foul. I couldn’t even bear to stay there. I ended up leaving and finding another hotel nearby, as I couldn’t see any reason to stick around in such a terrible place. They refused to give me a refund, which just made the whole experience worse. I strongly advise anyone thinking of booking here to stay away. It’s not worth the risk, no matter how cheap it seems. Look elsewhere!
Stayed 1 night in Nov 2024

6/10 Okay

Kim

Travelled with family
The owners need to update the whole property but the staff was friendly and it was convenient for downtown walks and shopping. The first night there we had to move to another room because we had no heat and the second rooms fireplace did not work but that wasn’t a deal breaker so we didn’t complain
Stayed 3 nights in Nov 2024

4/10 Poor

Steven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We used to stay here a lot, but it’s gone downhill. Rooms were dirty, and the bedspread smelled like poo in one spot. Hairdryer had exposed heating coils. Likely will go somewhere else next time. Staff didn’t seem to care.
Stayed 1 night in Nov 2024

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to see bears!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Eric, Louisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m just happy I got to see some bears!
Stayed 1 night in Oct 2024

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good, but please spend a little more on your coffee the stuff you have is Terrible!
Stayed 2 nights in Nov 2024

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gatlinburg Stay
Very nice staff , great location.
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Thresa

Travelled with family
Liked: Staff & service, room comfort
Hidden money saver
Great location, good breakfast, very friendly staff
Stayed 4 nights in Sep 2024

10/10 Excellent

Melissa

Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

4/10 Poor

Aimee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is great. It's easy to access from the Gatlinburg bypass, and all the excitment of Gatlinburg is right there within walking distance. The property was not very clean, however, and some of the guests coming in from town were quite noisy. The staff was nice though.
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants right behind hotel. Easy walk to everything.
Stayed 2 nights in Nov 2024

6/10 Okay

Brandy

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not what it said on expedia
Stayed 4 nights in Oct 2024

4/10 Poor

David

Travelled with family
Disliked: Amenities
A lot of thing wrong with room when I told the front desk they said they would get maintenance to look into it but never came by or have us change rooms
Stayed 3 nights in Nov 2024

6/10 Okay

William

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were nice. They do need to be worked on. Toilet was loose. One of the light switches did not work. The door was rotten ion the bottom which did not let it close properly. It needed some repair work to the wall under the sink.
Stayed 2 nights in Nov 2024

10/10 Excellent

Piero

Liked: Cleanliness, staff & service, amenities
The staff made my stay perfect, they are friendly and kind, they will help you in anything you need. The only tiny bad things I gotta say, the hotel is being renovated, and yes there's no USB chargers inside the room. The hallway to the room was not clean, staff can clean the spider webs from the light bulbs, from outside the room. Other than those dramatic things, I had a great time. Even with the friendly Bear roaming around haha but feel appreciated, that's the only bear you'll see. I walked around the trails for 3-4 hours scared to death lol and no bears.
Stayed 2 nights in Oct 2024

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming to Gatlinburg for years and we stay at this property quite a bit. Very convenient to restaurants. Staff is very nice. Comfy beds.
Stayed 1 night in Oct 2024

6/10 Okay

Levi, Harriman

Disliked: Property conditions & facilities
Room was nice and clean ! But wanted Mountain View and was given view of a tree and the parkway . That was very disappointing
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Loved the bears!
Having bears roam freely on the grounds made the stay enjoyable! The rooms were okay, nothing to write home about. No hair dryer or usb plug ins. No tub shelves and the shower curtain was too short.
Stayed 3 nights in Oct 2024