Ratings based on 226 Guest Reviews

Hear it directly from our travellers
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
3 out of 5
by A traveller

Posted Sep. 14, 2024 on Hotels
Hotel was fine, that's about all I can say not 4 star for sure, more like 3. Poor restaurant choices for breakfast. Room carpet dirty, pillows smelt as though pillow cases hadn't been washed in months. Location very convenient to motorway. Outside is a little run down. Staff English is minimal which for a hotel I found very strange. Not worth the money paid. Not terrible but not great.
5 out of 5
by A traveller

Posted Aug. 9, 2024 on Expedia
Would stay again
4 out of 5
by A traveller from freeport

Posted Jul. 29, 2024 on Expedia
Nice at the reception
3 out of 5
by A traveller

Not bad

Posted Jul. 1, 2024 on Hotels
It was ok. Gym wasn’t up to much. Old equipment. Hotel was ok and free parking was good as not many hotels do that
4 out of 5
by A traveller

Posted Jun. 3, 2024 on Expedia
He lights in the room did not work and thr hotel was sold out so no room to switch to:(
3 out of 5
by A traveller

Posted Jan. 15, 2024 on Hotels
Comment from Hotel Management
Jan. 25, 2024 by Corinne Sainrat, Hotel Management
Bonjour Cindy, Merci d’avoir pris le temps d’évaluer votre venue !Nous espérons que vous avez passé un bon moment parmi nous et au plaisir de vous revoir au Mercure Lyon Genas Eurexpo. Très belle journée à vous ! Corinne Sainrat - Directrice
5 out of 5
by A traveller

Posted May 2, 2023 on Expedia
Very friendly staff and lovely place.
Comment from Hotel Management
May 4, 2023 by Corinne SAINRAT - General Manager, Hotel Management
Dear Kit Man,Thank you for taking the time to share your experience following your stay at Mercure Lyon Genas Eurexpo hotel.It is a real pleasure to notice your satisfaction especially about our team and the place.It is with pleasure that we will welcome you again, Corinne SAINRAT - General Manager
4 out of 5
by A traveller from Port Royal

Posted Oct. 25, 2022 on Expedia
Our room was way too hot. No AC. 2 floor fans which shut off after 1.5 hours. We could open a window, but didn't help. The restaurant was excellent!
Comment from Hotel Management
Nov. 7, 2022 by Corinne Sainrat - General Manager, Hotel Management
Dear Katy,Thank you for taking the time to share your experience at Mercure Lyon Genas Eurexpo.We are sorry that the room was too hot, we are currently in neutral period: without heatingor air conditioning, however lately there have been abnormal temperatures for the season,that's why we have provided you with fans, you also have fresh water available in the room, and we can also provide you with water mist.We look forward to seeing you again to satisfy you even more, Corinne Sainrat - GeneralManager
5 out of 5
by A traveller from Chard

Posted Sep. 27, 2022 on Expedia
Polite efficient stsff,very clean, nice bed, spacious room.
Comment from Hotel Management
Oct. 5, 2022 by Corinne Sainrat - General Manager, Hotel Management
Dear Peter, It is a real pleasure to read you ! The whole team of the Mercure Lyon Genas Eurexpo hotel thanks you. We are delighted that you have appreciated our staff, the cleanliness of the establishment, the room... We hope to see you soon !See you soon, Corinne Sainrat - General Manager
5 out of 5
by A traveller

Posted May 23, 2022 on Hotels
Comment from Hotel Management
Jun. 14, 2022 by Corinne Sainrat - Directrice , Hotel Management
Bonjour Christian, Wahou !! 10/10 pour votre séjour au Mercure Lyon Genas Eurexpo. Toute l'équipe vous remercie. À très bientôt.