4/10 Poor
Amy
Travelled with family
2 Sep 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disapointed with the stay. After getting a third room that the manager went up and cleaned herself, we decided with it being a holiday weekend that we might as well "Rough it". The first two rooms had major cleanliness issues, a pretzel on the carpet that had mold growing around it. There was a microwave in one room that was filthy. The headboards had some kind of white film on them. The bedding had stains all over. The second room was about the same except the toilet in that one was leaking causing a black sludge around the toilet. Fingerprints all over the glass windows. The Third room we got was the "Suite", it was better because the manager went up stairs and changed the bedding, and cleaned first before we went in. The balcony had cigarettes all over. All the rooms say non-smoking but there is plastic coffee cans filled with butts everywhere. The mgr let us know that the toilet makes a noise when you flush but it still worked fine. Used the bathroom and it wouldn't flush. My husband went downstairs to the mgr and got a plunger. He plunged the toiled and cigarettes came up. I got a shower and there was hair in the drain, the shower curtain did not keep the water in, because there was no liner, so it made the floor slippery when I was getting out of the shower. I found dead bugs behind the door of the bathroom that looked very questionable. I cleaned those up. It was very filthy behind the headboard. I was expecting outdated, I wasn't expecting filthy.
Amy
Stayed 2 nights in Aug 2024