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Emerald Hotel

4.5 star property
4.5-star hotel with free WiFi, connected to the convention center

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Photo gallery for Emerald Hotel

View from property
Exterior
Executive Suite, River View
Balcony
Separate tub and shower, free toiletries, hair dryer, towels
Reviews
8.2

Very good

Popular amenities

  • Pool
    PoolPool
  • Parking included
    Parking includedParking included
  • Room service
    Room serviceRoom service
  • Housekeeping
    HousekeepingHousekeeping
  • Air conditioning
    Air conditioningAir conditioning
  • Free WiFi
    Free WiFiFree WiFi

Check-in time

2:00 PM

Check-out time

10:00 AM

Explore the area

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Popular LocationGisborne Harbour11 min walk
  • Popular LocationKaiti Hill19 min walk
  • Popular LocationGisborne Hospital6 min drive
  • AirportGisborne (GIS)6 min drive

Room options

View all photos for Junior Suite

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Separate tub and shower, free toiletries, hair dryer, towels

Standard Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Executive Suite, River View

Executive Suite, River View

  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, Pool View

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Executive Suite, Pool View

  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Executive Apartment

  • Sleeps 5
  • 2 Twin Beds

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About the area

Gisborne

Oceanside stay.Your stay at this hotel will put you steps from Te Tauihu Turanga Whakamana and a 5-minute walk from Longbush Wines. Gisborne Wine Centre and Tairawhiti Museum are also within half a mile (1 km).

What's nearby

  • Tairawhiti Museum - 8 min walk
  • Gisborne Harbour - 11 min walk
  • Kaiti Hill - 19 min walk
  • Midway Beach - 5 min drive
  • Gisborne Hospital - 6 min drive

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Ballance Street Bistro & Bar - ‬2 min drive
  • ‪Bollywood Star Indian Tandoori Restaurant - ‬13 min walk
  • ‪Morrell's Artisan Bakery - ‬17 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Burger King - ‬10 min walk

About this property

Emerald Hotel

4.5-star hotel with free WiFi, connected to the convention center
Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A seasonal outdoor pool, a terrace, and room service (during limited hours) are also featured at the luxury Emerald Hotel. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Gisborne hotel is smoke free.

  • 49 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Elevator
  • No smoking on site
Emerald Hotel offers 49 accommodations with DVD players and complimentary newspapers. Flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Family friendly

  • DVD player
  • Free cribs/infant beds
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Room service available

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Digital channels
  • DVD player
  • Flat-screen TV

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in.

We should mention

  • The seasonal pool will open in November and close in March.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Emerald Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 249 out of 617 reviews" "
Rating 8 - Good. 230 out of 617 reviews" "
Rating 6 - Okay. 91 out of 617 reviews" "
Rating 4 - Poor. 33 out of 617 reviews" "
Rating 2 - Terrible. 14 out of 617 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Taalo

Travelled with partner
Liked: Cleanliness, staff & service
Friendly Service. Located in a great spot. Short walk into the city centre. Comfortable and quiet space. Very relaxing. Best sleep in a while... Will book again if ever in Gisborne.... Thanks again
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service from a friendly team.
This would be one of the nicest hotel I’ve stayed in. The room was amazing, extremely clean, spacious and comfortable. The greatest asset to this city centre hotel is the staff, especially the manager, Lisa. All the staff from front office to the young team of room attendants, were exceptional. Nothing was too much trouble. I became unwell while I was there and was looked after as it I was one of the family. Thank you team, I highly recommend you all.
Stayed 2 nights in Mar 2024

10/10 Excellent

Engela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front house people were very friendly and helpful. Great spot and off street parking a bonus.
Stayed 1 night in Mar 2024

10/10 Excellent

Damian

Nice rooms and staff
Stayed 5 nights in Mar 2024

10/10 Excellent

Choice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming and helpful. Suggested a few good places to eat. Convenient and close to loads of stores. Easy parking. Rooms nice and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Curley

Liked: Cleanliness, staff & service
Lisa the manager was amazing she made our stay extra special. Our room was lovely thanks to Lisa for the upgrade. I recommend staying here.
Stayed 1 night in Mar 2024

8/10 Good

Maxwell

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Wayne

Stayed 1 night in Mar 2024

10/10 Excellent

Pita

Stayed 4 nights in Mar 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay, friendly service and great view of the river, A
Stayed 2 nights in Mar 2024

8/10 Good

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want to be close to town, events and restaurants. The Rivers Bar & Restaurant right next door is great. Nice view of the river and the apartment was spacious.
Stayed 1 night in Feb 2024

8/10 Good

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good size room overlooking the river. This was a good spot handy to the main Street.
Stayed 1 night in Mar 2024

10/10 Excellent

Marcella

Stayed 1 night in Feb 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very good place to stay, nice views, big room and lovely staff
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

pete

Travelled with partner
Liked: Cleanliness, staff & service
windows did not shut completely, rubber seal need to be replaced, hence noise from air con units outside, other wise no complaints would stay there again. room No 8255.
Stayed 2 nights in Feb 2024

10/10 Excellent

Vicki L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable bid room. A bigger fridge with a freezer would have been better. Would stay again
Stayed 1 night in Feb 2024

4/10 Poor

Nirmal Lloyd

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property is not at all upto standard. My first bad experience I ever had. The listing in Expedia promised about swimming pool gym and clean and tidy rooms but because of my bad luck or my families bad luck pool was not working (when asked the receptionist replied filter was not working but can still jump and have a swim, receptionist also said her daughter swims in this pool) upon checking the pool I was shocked to see bird poo and bird feathers, the area around the pool was dirty and there was no way anyone was jumping in that pool. The gym was out of order. The rooms where ok but the balcony of each room was full of bird poo and feathers and outside furniture was dirty and covered with spider webs. The whole family was disappointed and devastated especially the kids. The only plus points was the close proximity to eateries and river walk way, My opinion is don't mislead the customers, please let the customers have access to the correct information.
Stayed 1 night in Feb 2024

8/10 Good

Christine

Stayed 1 night in Feb 2024

6/10 Okay

Chris

Business traveller
Room big, noisy (traffic) and bed OK. Check in was a bit of a shambles. While sleeping late afternoon/early evening someone turned up in the room. Turns out they had just checked in and had been given my room.
Stayed 1 night in Mar 2023

2/10 Terrible

Yvonne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were rude the hallways reception and rooms are very run down and dirty the pool is filthy and un kept would not recommend to anyone
Stayed 2 nights in Feb 2023

8/10 Good

Jolene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Great location. Unfortunately, quite run down.

4/10 Poor

Ngarangi

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Close to town and pool although needing work was good for the hot days we had
Stayed 3 nights in Feb 2023