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Emerald Hotel

4.5 star property
4.5-star hotel with free WiFi, connected to the convention center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Emerald Hotel

View from property
Executive Suite, River View
Executive Suite, River View
Exterior
Apartment, 2 Bedrooms | Living area

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Parking included
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Gisborne Wine Centre
    7 min walk
  • Tairawhiti Museum
    8 min walk
  • The Rivers Restaurant and Bar
    1 min walk
  • Gisborne (GIS)
    7 min drive

Room options

View all photos for Junior Suite

Premium bedding, pillowtop beds, desk, blackout drapes

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, River View

  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, Pool View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, Pool View

  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment

Executive Apartment

Executive Apartment

  • Sleeps 5
  • 2 Twin Beds

Similar properties

Front of property

Portside Hotel

Pool
Kitchen
Parking included
Free WiFi
4.5 out of 5, Wonderful, (379)
The price is CA $169
per night
CA $194 total
includes taxes & fees
9 Jan - 10 Jan
Portside Hotel

About the area

Gisborne

Oceanside stay.Your stay at this hotel will put you steps from Te Tauihu Turanga Whakamana and a 5-minute walk from Longbush Wines. Gisborne Wine Centre and Tairawhiti Museum are also within half a mile (1 km).

What's nearby

  • Gisborne Wine Centre - 7 min walk
  • Gisborne Harbour - 11 min walk
  • Eastwoodhill Arboretum - 17 min walk
  • Midway Beach - 5 min drive
  • Gisborne Hospital - 6 min drive

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Kfc - ‬11 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Subway - ‬13 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Yoko'Sushi Express Cafe - ‬6 min walk

About this property

Emerald Hotel

4.5-star hotel with free WiFi, connected to the convention center
Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A seasonal outdoor pool, a terrace, and a front-desk safe are also featured at the luxury Emerald Hotel. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Gisborne hotel is smoke free.

  • 49 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Elevator
  • No smoking on site
Emerald Hotel offers 49 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers and complimentary toiletries. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Family friendly

  • Free cribs/infant beds
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV
  • Digital channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in.

We should mention

  • The seasonal pool will open in November and close in March.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Emerald Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 273 out of 669 reviews" "
Rating 8 - Good. 244 out of 669 reviews" "
Rating 6 - Okay. 97 out of 669 reviews" "
Rating 4 - Poor. 38 out of 669 reviews" "
Rating 2 - Terrible. 17 out of 669 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Delish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, thank you for all your efforts and making our stay memorable will definitely be back
Stayed 3 nights in Sep 2024

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is great
Stayed 2 nights in Sep 2024

6/10 Okay

Dale

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Skylah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

kirsty

Travelled with partner
Liked: Cleanliness, property conditions & facilities
central location, alot of closed up buildings around the area. across the road to police station. good off street parking. clean & tidy, great black out curtains. never someone on reception always have to make a phone call to get someone to come to reception.
Stayed 2 nights in Aug 2024

8/10 Good

Noeline

Travelled with family
Liked: Staff & service
It was fine
Stayed 1 night in Aug 2024

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Joanne

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
I use to stay at this property many years ago, was always a stand out in every way. Sadly the property needs a lot of love. Buckets everywhere to catch rain on the ground floor. The rooms cleanliness is not good. Never seen a bathroom floor so dirty. Finger prints on tv. Washed cutlery before using. Hallway tables covered in dust. I would love to see this hotel come back to its own. 😔
Stayed 1 night in Aug 2024

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Hotel is big ! And pigeons love the outdoor area near the pool . Rooms were nice
Stayed 1 night in Aug 2024

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my short stay at Emerald Hotel. Staff were very helpful
Stayed 1 night in Aug 2024

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the veiw Room was cosy spacious and warm Bed was comfortable Price was worth it Overall it was good Would highly recommend and would stay again.
Stayed 1 night in Jul 2024

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay
Stayed 2 nights in Jul 2024

4/10 Poor

Vandna

Stayed 1 night in Jul 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room, bonus lounge/dining room! pool is not heated so didn’t use
Stayed 3 nights in Jul 2024

8/10 Good

Ngarangi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Since the Emerald has had a new Manager they have been trying to do some fundamental maintenance and cleaning it is definitely improving and still needs more work but can't fault them for continuing to get the place in order as it is a big task. Well done Management
Stayed 1 night in Jun 2024

10/10 Excellent

Kihirini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had good room with great view.
Stayed 2 nights in Jun 2024

10/10 Excellent

matthew

Stayed 1 night in Jun 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and a nice restaurant pub next door.
Stayed 4 nights in Jun 2024

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the undesirable locals on motorcycles hooning up and down the footpath and road were a put off...
Stayed 1 night in Jun 2024

10/10 Excellent

Mohammad

Stayed 1 night in Mar 2024

10/10 Excellent

Glenn

Stayed 1 night in Jun 2024

10/10 Excellent

Jules

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and accommodating, the rooms were fabulous, would def stay again and recommend. 😁😁😁😁
Stayed 2 nights in Jun 2024

2/10 Terrible

Leon

Stayed 2 nights in Jun 2024

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Emerald Hotel. Room was very big! Nice and close to everything, super helpful staff and lovely and clean. We'll be back with the kids in summer!
Stayed 1 night in Jun 2024