Biggera Waters stay.Your stay at this Biggera Waters hotel places you within 2 miles (3 km) of Ian Dipple Lagoon and South Stradbroke Island Conservation Park. Harbour Town and Chirn Park are also within 3 miles (5 km).
What's nearby
Harbour Town - 4 min drive
Broadwater Parklands - 5 min drive
Sea World - 10 min drive
Doug Jennings Park - 12 min drive
Surfers Paradise Beach - 13 min drive
Getting around
Helensvale Station - 12 min drive
Cypress Avenue Station - 15 min drive
Coolangatta Airport (OOL) - 45 min drive
Restaurants
McDonald's - 4 min drive
Hungry Jack's - 3 min drive
The Grand Hotel - 2 min drive
Jamaica Blue - 4 min drive
Charis Seafoods - 19 min walk
About this property
Atrium Resort
4-star beach hotel with 2 outdoor pools
Along with a restaurant, there's a snack bar/deli on site. WiFi is free in public spaces. Atrium Resort offers its guests 2 outdoor swimming pools, an outdoor tennis court, a spa tub, and a sauna. A fitness center, a library, and a terrace are also featured at Atrium Resort. Self parking is free.
This 4-star Gold Coast hotel is smoke free.
30 guestrooms or units
Deli
Poolside lounge chairs
Storage area for luggage
Tour and ticket information
Game room or arcade
Pool or billiards table
Library
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Newspapers in lobby (free)
Elevator
No smoking on site
Dining venue
Atrium Resort offers 30 accommodations with washers/dryers and irons/ironing boards. Rooms open to balconies. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and dishwashers. Bathrooms include showers.
This Gold Coast hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels.
Languages
English
Property amenities
Family friendly
2 outdoor pools
Arcade/game room
Kitchen
Microwave
Refrigerator
Snack bar/deli
Washer/dryer
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
WiFi in public areas is free for up to 60 minutes per day
Parking and transportation
Free self parking on site
Wheelchair-accessible parking available
Height restrictions apply for onsite parking
Food and drink
1 restaurant
Things to do
2 outdoor pools
Arcade/game room
Billiards/pool table
Fitness center
Outdoor tennis court
Sauna
Spa tub
Tennis
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Room amenities
Entertainment
Cable channels
Flat-screen TV
Bedroom
Air conditioning (climate-controlled)
Bed sheets
Ceiling fan
Bathroom
Shower
Towels
Food and drink
Dishwasher
Electric kettle
Kitchen
Microwave
Refrigerator
Stovetop
Toaster
More
Iron/ironing board
Phone
Washer and dryer
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: 5 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50.00
Special check-in instructions
The property charges 1.5 percent for credit card payments
The front desk is open Monday - Friday (8:00 AM - 5:00 PM) and Saturday - Sunday (8:00 AM - 2:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 35.0 per day.
Cribs (infant beds) are not available.
Property payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out fee: AUD 50.00 (subject to availability)
Rollaway bed fee: AUD 35.0 per day
Credit card charges are subject to a surcharge of 1.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. The property is professionally cleaned.
We should mention
Registered guests are the only ones allowed to be in guestrooms.
Free WiFi in public areas is limited to 60 minutes per day.
National rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
Property is also known as
Atrium Biggera Waters
Atrium Resort Biggera Waters
Atrium Resort Hotel
Atrium Resort Biggera Waters
Atrium Resort Hotel Biggera Waters
Atrium Resort Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
It was a great resort it has everything you needed pools tennis court games room gym and a great little coffee shop at front of it and across the road from the water and parks .
The beds were comfortable and had fresh sheets etc. but that was the main saving grace.
The general cleanliness was quite poor. There was a stick vacuum provided but the battery was flat and we couldn't find a charger. -we are 76 years old so we weren't capable of using the dustpan and brush on the floor.
There were 5 coffee and 5 tea sachets provided for a 5 day / 4 night stay. Tuff luck if you both like tea of coffee. We did ask for more but they never came!
There were clothes left by a previous occupier in a draw and a cardboard tube (from wrapping paper?) - clearly unseen by the cleaners!
We can only assume that "if it breaks, get rid of it". Curtain tracks in the bedroom, roller blinds in the bathrooms - all missing with clear signs on the original fixing hole remaining.
A door on the upper kitchen cupboards clearly broken.
The cleaner needs to look at the skirting behind the front door (absolutely filthy) and under the beds of the 2nd bedroom (empty bottles left by previous occupiers).
Maybe go mad and return the dining table chairs and the outdoor setting chair to their rightful place?
We did't use much of the pots and pans etc. in the kitchen - what we did use we washed BEFORE and AFTER use!
An information folder would also be handy on how to operate the appliances etc. in the apartment.
Great spot just a shame about the cleaning looked to have been rushed and the bathrooms still had previous occupants hair all over the floor. Unsafe queen bed that rolled away from under you whenever you sat on it.
Room 5C was dirty, as we opened the door it smelt like dust. The washing machine had mould and dirt around the opening, the cushions on the couch and beds had stains on them, the cutlery was dirty. We left the balcony door open for a few hours while we did our usual shop for our stay on top of buying some cleaning products to wipe, clean the place down and wash the dishes/ cutlery that we would use. The washing machine we did not use at all which was disappointing.
Stayed in 3F ,good position and views.
Unit needs a spruce up,small bedroom fan noisy and coming adrift from the light.Vacuum cleaner smelt of mould when operated and .arm fitting loose.
Beds need to be moved and vacuumed underneath
The facilities such as the pools and spas and sauna were fantastic. The location is awesome. However the apartment not so great. Uneven floor boards that stuck up and are hazardous in some spots. The oven was filthy so that made cooking dinner for our family impossible. The closets had so much random crap in them car seats beach buggy boxes of floor boards mis matched and ver few coat hangers. The bathroom draws were full of hair n fluff. The shower was not clean and the shower head needed consistent readjusting. The place mats were all stained n crap the longer was covered in dirt and the living area smelt like urine.
Currently i am undergoing Cancer treatment, and had 1 week off to go away. We stayed in apartment 1E. It was a HEALTH HAZZARD! Broken, mouldy tiles in the bathroom with cockroaches! We paid for a spa room but couldnt use it due to the revolting condition of the bathrooms. The lock on the door was broken (maintenance came to check it but didnt have another lock) bedrooms had no air cond only a fan. Furniture was grubby and my child went to get a blanket out the cupboard that was covered in brown sticky things. This place is not fit for staying in with the bathrooms mouldy and tiles missing. We told reception that $417 a night is really not fair for what we got. I am going to show these photos to relevant people as i believe we were ripped off. I asked for a discount on our stay because it was a health hazzard but told no.
If they had any conscience, they would not put an immuno compromised person in a mould and cockroach infested room.
We asked to check out but were told we had to pay 3 nights even though we asked after 1 night of stay as thats cancellation policy.
DONT STAY HERE!
Karin
Stayed 5 nights in Jan 2024
6/10 Okay
Sam
Travelled with family
5 Jan 2024
Liked: Staff & service
Overall this place is ok but it helps to set the expectation that it is more of an apartment (with a pool and restaurant) than a resort.
If you’re staying more than 3 nights you will need to BYO toilet paper and shampoo.
Rooms are only serviced if you stay more than 8 days.
But overall it’s not too bad.
Absolutely love the view from our balcony the kid's loved the gaming room and the pools just all round we loved.We could have just stayed there beautiful spot and all the theme parks were close so that's a bonus
The airconditioning didnt go to the bedrooms, so it was impossible to sleep. We had an athlete who needed a good sleep, so he had to sleep on the floor in the lounge.
There was no service, so we had to try to wash towels and replenish things ourselves.