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Novotel Surfers Paradise

4.5 star property
4.5-star luxury hotel near Cavill Avenue, connected to a shopping center

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Photo gallery for Novotel Surfers Paradise

Exterior
View from room
Exterior
Beach/ocean view
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Housekeeping
  • Breakfast available
  • Bar
  • Pool
  • Parking available

Explore the area

Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    ‪2 min walk‬
  • Slingshot
    ‪2 min walk‬
  • Surfers Paradise Beach
    ‪4 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪36 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Jetted Tub, View

Superior Room, 1 King Bed, Jetted Tub

Superior Room, 1 King Bed, Jetted Tub, View

  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, View

  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Double Room, 2 Double Beds, View

  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, View

  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, View

Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds, View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, Multiple Beds (Family)

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Ocean View

  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Double Room, 2 Double Beds, Ocean View

  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Room, Multiple Beds (Family)

  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Ocean View

Eco-friendly toiletries, hair dryer, towels

Executive Room, 1 King Bed, Jetted Tub, Ocean View

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Ocean View

  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds, Ocean View

  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Ocean View

  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools, open 6:00 AM to 9:00 PM, sun loungers

voco Gold Coast by IHG

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1002)
The price is CA $147
per night
CA $162 total
includes taxes & fees
25 Mar - 26 Mar
voco Gold Coast by IHG

About the area

Gold Coast

Oceanside stay.At this Surfers Paradise hotel, you'll be well placed to visit Cavill Avenue and Slingshot, both steps away. Also, Surfers Paradise Beach is within half a mile (1 km) and The Star Gold Coast is within 3 miles (5 km).

What's nearby

  • Cavill Avenue - 2 min walk - 0.2 km
  • Slingshot - 2 min walk - 0.2 km
  • Chevron Renaissance - 3 min walk - 0.3 km
  • Surfers Paradise Beach - 4 min walk - 0.3 km
  • SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 38 min drive

Restaurants

  • ‪Surfers Paradise Beergarden - ‬2 min walk
  • ‪Love Italy - ‬3 min walk
  • ‪Surfers Paradise Surf Life Saving Club - ‬1 min walk
  • ‪Milky Lane - ‬2 min walk
  • ‪Baskin-Robbins - ‬2 min walk

About this property

Novotel Surfers Paradise

4.5-star luxury hotel near Cavill Avenue, connected to a shopping center
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a hot tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6749 sq ft of conference space
  • 627 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (AUD 25 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:00 AM on weekends: AUD 30-42 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness center
  • Heated pool
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator
  • Elevator door width (inches): 79
  • Handrails in stairways
  • Stairway handrail height (inches): 472
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

Room amenities

Entertainment

  • 49-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.

Renovations and closures

The property will be renovating from April 15 2024 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 516 out of 1219 reviews
Rating 8 - Good. 354 out of 1219 reviews
Rating 6 - Okay. 192 out of 1219 reviews
Rating 4 - Poor. 83 out of 1219 reviews
Rating 2 - Terrible. 74 out of 1219 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintenance meant no lift access from the basement. Only stairs.
Stayed 1 night in Dec 2024

6/10 Okay

Nickolas

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Aydian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were hard
Stayed 1 night in Dec 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, great pool and location. Pity about the pool being shut in the morning and not being told that it was shut every weekday until 4pm. Otherwise a good stay, and value for money.
Stayed 1 night in Nov 2024

6/10 Okay

Deslea

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were nice but there was no cold water for three days
Stayed 2 nights in Nov 2024

2/10 Terrible

Karma

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Didn't get to have a shower in the room due to a "plumbing issue" they said would be fixed at midnight? There was a level to use the shower but that didn't feel right & I find unless you get all necessary facilities in the room you paid for them why bother at all
Stayed 1 night in Nov 2024

2/10 Terrible

uday

Travelled with family
Disliked: Amenities
No shower gel , had to complain three different times over the two days to change it , room service not updated , staff not helpful , staff are more interested in the too tok and Facebook than work , breakfast was worst and I had a good poisoning, no English spoken by some staff
Stayed 3 nights in Nov 2024

10/10 Excellent

Alvin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful experiance.
Stayed 2 nights in Nov 2024

10/10 Excellent

Safa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing!
Stayed 6 nights in Nov 2024

6/10 Okay

Jarryd

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location and friendly staff. Hotel room did not have any plates, bowls, forks and knives for us to use. These should come provided in each room. We had to request from reception some plates which never arrived. In the end we bought our own cardboard plates and bowls. There was also no washing liquid for the two cups and mugs they did provide which made it hard to clean. No bin bag in the bin either which would have been useful.
Stayed 5 nights in Nov 2024

8/10 Good

April

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2024

8/10 Good

Lans

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 5 nights in Nov 2024

6/10 Okay

Majid

Disliked: Cleanliness
PARKING WAS UN-CLEAR FROM DAY ONE BEFORE BOOKING AND THEY HAVE RESPONDED AFTER A FEW DAYS OF OUR STAY WHICH ALREADY HAD TO PAY EXTRA $20 PER NIGHT CLEANING ALL AROUND NOT MORE THNAN 3 STARS
Stayed 5 nights in Nov 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
I like staying here, particularly for the location. Very reasonably priced but you almost get what you pay for. Nothing bad but just a little tired and hasn’t aged well. Most rooms have been renovated and spacious but property overall tired. Breakfast very basic.
Stayed 2 nights in Nov 2024

10/10 Excellent

Torie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at. Staff are so friendly and accommodating. Parking was good. Very clean and tidy property.
Stayed 1 night in Nov 2024

8/10 Good

Alexandra Laura

Liked: Cleanliness, staff & service, amenities
Great Value for $
Stayed 4 nights in Nov 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel I've been having holidays in this hotel from late 80's when it was Ramada to Grand Chancellor and now Novotal we love the location and staff michael is like a piece of furniture there. great guy. great hotel. you can't go wrong.
Stayed 14 nights in Oct 2024

4/10 Poor

Joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In the photos it looks a lot more updated and fresh. It felt and looked dirty and real outdated.
Stayed 1 night in Nov 2024

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Beds very comfortable great location. Stay again
Stayed 1 night in Nov 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived earlier than expected, our room was already ready which was awesome. Our room was clean, quiet, private & comfy. We especially enjoyed having a balcony!! We were told we had partial ocean views, ahh no we had an amazing incredible full view. We were exceptionally happy, highly recommend & would return. Thank you for the beautiful hospitality.
Stayed 2 nights in Nov 2024

10/10 Excellent

peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We cannot complain about anything thankyou and you shall see us again
Stayed 2 nights in Nov 2024

8/10 Good

Pippa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like that the phone wasn’t connected so I couldn’t call reception… phone was without any plug in wiring ?? Kinda funny actually… like a «  show piece «  Bed was amazingly comfortable Couldn’t connect tv to Netflix no matter what I did… Couldn’t ring for help as my wall phone not «  connected «  … see above comments… Bathroom great Food to room was awful in a funny way.., Couldn’t order a bottle of wine to my room… see above comments… Breakfast buffet reasonable
Stayed 1 night in Nov 2024

6/10 Okay

Tram

Liked: Staff & service
Just ok
Stayed 1 night in Nov 2024