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voco Gold Coast, an IHG Hotel

4.5 star property
4.5-star luxury hotel near SkyPoint Observation Deck, connected to the convention center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for voco Gold Coast, an IHG Hotel

2 outdoor pools, open 6:00 AM to 9:00 PM, sun loungers
Exterior
Point of interest
Point of interest
Serves breakfast, lunch, and dinner

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • Pool
  • 24/7 front desk
  • Parking available

Explore the area

Map
31 Hamilton Avenue, Surfers Paradise, QLD, 4217
  • SkyPoint Observation Deck
    1 min walk
  • Surfers Paradise Beach
    6 min walk
  • Centro Surfers Paradise
    7 min walk
  • Surfers Paradise, QLD (SFP)
    9 min walk

Room options

View all photos for Premium Room, 2 Double Beds, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds, Mountain View

  • 29 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds, Ocean View

  • 29 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Ocean View

  • 29 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Mountain View

  • 29 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

  • 29 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 29 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, City View

Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, City View

  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Ocean View

Free toiletries, hair dryer, towels

Standard Room, 2 Double Beds, Ocean View

  • 29 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Free toiletries, hair dryer, towels

Standard Room, 2 Double Beds, City View

  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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Exterior

Crowne Plaza Surfers Paradise, an IHG Hotel

Pool
Hot tub
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1001)
The price is CA $243
per night
CA $267 total
includes taxes & fees
5 Jan - 6 Jan
Crowne Plaza Surfers Paradise, an IHG Hotel

About the area

Gold Coast

Seaside stay .You'll be steps from SkyPoint Observation Deck and within a 10-minute walk of Surfers Paradise Beach with a stay at this Surfers Paradise hotel. Cavill Avenue and Chevron Renaissance are also within half a mile (1 km).

What's nearby

  • SkyPoint Observation Deck - 1 min walk
  • Surfers Paradise Beach - 6 min walk
  • Cavill Avenue - 8 min walk
  • Chevron Renaissance - 9 min walk
  • The Star Gold Coast - 3 min drive

Getting around

  • Cypress Avenue Station - 15 min walk
  • Varsity Lakes Station - 19 min drive
  • Coolangatta Airport (OOL) - 33 min drive

Restaurants

  • ‪SkyPoint Observation Deck - ‬2 min walk
  • ‪Alfresco on Elston - ‬1 min walk
  • ‪Walrus Social House - ‬1 min walk
  • ‪Legends Chinese Seafood Restaurant - ‬3 min walk
  • ‪Longboards Laidback Eatery & Bar - ‬3 min walk

About this property

voco Gold Coast, an IHG Hotel

4.5-star luxury hotel near SkyPoint Observation Deck, connected to the convention center
Voco Gold Coast, an IHG Hotel offers its guests 2 outdoor swimming pools and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 9 meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury voco Gold Coast, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

  • 1 building
  • 389 guestrooms or units
  • 20 levels
  • 3 dining venues
  • Built in 2011
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Voco Gold Coast, an IHG Hotel offers 389 accommodations with safes and hair dryers. Beds feature premium bedding. LCD televisions come with premium digital channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Languages

Arabic, Chinese (Mandarin), English, Filipino, Finnish, Japanese, Korean, Portuguese, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's toys
  • Free cribs/infant beds
  • Laundry facilities
  • Pool gate
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 25 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: AUD 39.00 for adults and AUD 19.50 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 43
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Digital channels
  • LCD TV
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.9 percent for credit card payments
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Hotel Watermark
Watermark Hotel Surfers Paradise
Watermark Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel
VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
VOCO Gold Coast Formerly Watermark Surfers Paradise
VOCO Gold Coast Formerly Watermark
VOCO Gold Coast Formerly Wate
voco Gold Coast formerly Watermark Hotel IHG Hotel
voco Gold Coast formerly Watermark IHG Surfers Paradise
voco Gold Coast formerly Watermark IHG
Watermark Hotel Spa
VOCO Gold Coast (Formerly Watermark)
Voco Gold Coast Watermark Ihg
voco Gold Coast
Voco Gold Coast, An Ihg
voco Gold Coast An IHG Hotel
voco Gold Coast, an IHG Hotel Hotel
voco Gold Coast, an IHG Hotel Surfers Paradise
voco Gold Coast, an IHG Hotel Hotel Surfers Paradise
voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel

voco Gold Coast, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1006 reviews" "
Rating 8 - Good. 283 out of 1006 reviews" "
Rating 6 - Okay. 112 out of 1006 reviews" "
Rating 4 - Poor. 50 out of 1006 reviews" "
Rating 2 - Terrible. 29 out of 1006 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bennett

Stayed 1 night in Sep 2024

4/10 Poor

Naomi

Travelled with family
Disliked: Staff & service, property conditions & facilities
Reception staff state the car park is full only to overhear car park offered to other guests after we've already checked in. Head reception staff member condescending to people of non- English speaking backgrounds. Room card continually times out and doesn't work for your room, so repeatedly had to go back to reception to reactivate the card. Two towels in room for four people and very limited tea/coffee/glasses etc in room- reception staff would not bring up extra towels for your room on request. Told at the restaurant we hadn't paid for breakfast when we did. No apologies from staff for multiple errors. At the end of the day, you get what you paid for- shame as it was previously a nice hotel to stay at.
Stayed 1 night in Sep 2024

10/10 Excellent

Martin Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything ,and the staff are pleasant to deal with.
Stayed 6 nights in Sep 2024

10/10 Excellent

William

Stayed 2 nights in Aug 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location, great price
Great location at a great price. There was an issue at check-in, but it was handled really well.
Stayed 2 nights in Sep 2024

2/10 Terrible

David

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kyung hoon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I asked for water and apparently the bottle water is only premium guests… and I am not one.
Stayed 1 night in Sep 2024

8/10 Good

Caroline

Liked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Emily Jane

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed staying here, will be back again ☀️
Stayed 3 nights in Sep 2024

8/10 Good

Nao, Chigasaki city

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Everything OK
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All very good
Good location, good room and friendly staff! Recommend it.
Stayed 2 nights in Aug 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended this place and good price and close to shops will be in my list
Stayed 6 nights in Aug 2024

10/10 Excellent

Alessandro

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Nathalie

When we arrived there was a bit of confusion with our booking. We had special instructions on our booking that we have breakfast included but at the reception we were told that we had to pay for two nights parking and breakfasts also were not included
Stayed 2 nights in Aug 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was spot on just a short walk to tram. Easy walk to heart of Surfers Paradise. No balcony therefore no fresh air. Had to sleep with aircon on and there was no top sheet on the bed just a doona in a cover.
Stayed 1 night in Aug 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony, Albany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food available 24/7
Stayed 3 nights in Aug 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a King room with an Ocean view at a fixed price with breakfast and got bumped down to a normal room with no breakfast for a much higher rate, we will never stay at VOCO again, never.
Stayed 2 nights in Aug 2024

10/10 Excellent

Amy Ka Huen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and spacious. Staff is friendly and helped to arrange rooms as we requested. The location is convenient with shops and restaurants downstairs.
Stayed 1 night in Aug 2024

8/10 Good

Eireen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, great location, good for families, loved the gym and pool facilities.
Stayed 1 night in Aug 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Neisha

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024