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La Reina Roja Hotel Boutique

3.5 star property
3.5-star adults-only hotel near Quinta Avenida

Choose dates to view prices

Photo gallery for La Reina Roja Hotel Boutique

Indoor pool, outdoor pool, pool umbrellas, sun loungers
Front of property
In-room safe, desk, blackout drapes, iron/ironing board
Breakfast served
Reception
Reviews
7.8

Good

Popular amenities

  • Restaurant
    RestaurantRestaurant
  • Bar
    BarBar
  • Pool
    PoolPool
  • Air conditioning
    Air conditioningAir conditioning
  • Free WiFi
    Free WiFiFree WiFi
  • Housekeeping
    HousekeepingHousekeeping

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Playa del Carmen, QROO
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach6 min walk
  • Popular LocationPlaya del Carmen Main Beach7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

View all photos for Deluxe Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Twin Room

  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Thematic Suite

Thematic Suite

Thematic Suite

  • 55 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite

  • 55 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

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4.0 out of 5, Very good, (439)
The price is CA $48
per night
CA $60 total
includes taxes & fees
13 Jul - 14 Jul
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About the area

Playa del Carmen

City center stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Quinta Alegría Shopping Mall and Calle Corazón are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 2 min walk
  • Mamitas Beach - 6 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬1 min walk
  • ‪La Parrilla Playa - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Señor Frogs - ‬1 min walk
  • ‪McCarthy's Irish Pub - Playa del Carmen - ‬2 min walk

About this property

La Reina Roja Hotel Boutique

3.5-star adults-only hotel near Quinta Avenida
La Reina Roja Hotel Boutique offers its guests an indoor pool and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the boutique La Reina Roja Hotel Boutique.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

  • 1 building
  • 63 guestrooms or units
  • 3 levels
  • Built in 2009
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
La Reina Roja Hotel Boutique offers 63 air-conditioned accommodations with laptop-compatible safes and complimentary toiletries. Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar

Things to do

  • Indoor pool
  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • Satellite channels
  • Smart TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 20

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 8 per accommodation, per night
The resort fee includes:
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Reina Roja
Reina Roja Hotel
Reina Roja Hotel Playa del Carmen
Reina Roja Playa del Carmen
Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico

La Reina Roja Hotel Boutique Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 310 out of 847 reviews" "
Rating 8 - Good. 297 out of 847 reviews" "
Rating 6 - Okay. 119 out of 847 reviews" "
Rating 4 - Poor. 53 out of 847 reviews" "
Rating 2 - Terrible. 68 out of 847 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Tawana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was not able to call a taxi. That should be a service that concierge cab handle, especially with it being a busy tourist area.
Stayed 1 night in Feb 2024

6/10 Okay

Frank

Travelled with family
Liked: Staff & service
Well first room toilet doesn’t work second room ac doesn’t wok open bar till 6 pm an no one was there to give me drinks I will prefer book other hotel

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Hotel was very clean. Very walkable to restaurants, shopping and the beach.
Stayed 7 nights in Jan 2024

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice hotel in Playa Del Carmen. Staff is very friendly. Natalia was great. She helped with everything we needed. Room is unique, sexy and comfortable. Rooftop is such a vibe! Loved the Open Bar on beers. Close to 5th Ave which is close to everything.
Stayed 3 nights in Nov 2023

6/10 Okay

George Dennis

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not a bautique hotel.
Stayed 8 nights in Nov 2023

4/10 Poor

Jacob

Disliked: Amenities, property conditions & facilities
The property itself was dilapidated and not maintained at all with floor boards popping out when you walk in upon entry. The lobby bathroom was poorly lit and did not have paper towels in the dispensers. The shower had practically no real pressure so it did not feel like a real shower. The toilet did not have proper pressure either for flushing as you had to hold the button down to flush all the way. The room had a mildew smell to it. I will not be looking to stay there again or refer my friends.
Stayed 7 nights in Oct 2023

6/10 Okay

Garrett

Travelled with partner
We stayed at this hotel for 2 weeks. From the get go we had issues with plumbing in our room. We repeatedly told them about this, they’d come, but it was never actually fixed. We were eventually given a bucket to fill up the toilet tank with our bathroom sick. Finally we just had to ask for a new room. The pool was occasionally closed randomly which was unfortunate and is due for an upgrade. The policy is that you have to ask daily for a room cleaning at reception, which wasn’t an issue. It was just that a couple of times the cleaning never happened. Going to the beach daily you’re bound to bring in some sand and it would’ve been nice to have our room cleaned every time we had asked for it. It wasn’t all bad. The staff was kind and the location is amazing. The price was great too.
Stayed 14 nights in Sep 2023

2/10 Terrible

LaSaudra

Business traveller
Disliked: Cleanliness, room comfort
Don’t do it reconsider
This was my 2nd time staying at this property. Luckily it was only for 1 night this time. The 1st time was decent which is why I decided to book again. This time was horrible! I’ll never book here again. The extra resort fee is ridiculous because there’s no pool, the bar is a joke and the breakfast they serve runs out fast because it’s not much of anything. The rooms aren’t clean. We had a line of ants on the side of our bed and some in our bed. We asked to move rooms. They refused and instead came up to spray our room and bed with BUG SPRAY. As if those weren’t the sheets we had to sleep in. It was just horrible and I would not recommend.
Stayed 1 night in May 2023

6/10 Okay

Thomas

Travelled with group
This hotel is in a great area! Number one advantage. We stayed in the junior sweet which was relatively nice- I have no complaints about the room. The hotel itself is very dark to give a more sensual feel. Day 1 we immediately questioned if it was more of a hotel for sensual encounters- I am confident that is the overall purpose of this hotel. We did not partake in that side of it, nor did we have any issues in that realm. But it is very obvious what this hotels theme is.
Stayed 4 nights in May 2023

2/10 Terrible

Janice

Travelled with family
Disliked: Cleanliness, room comfort
Dirty hotel
The room was horrible. Dead fly on my bed. My sister room was full of ants. Ants was in the bed. The hallway are very dark and scary. This hotel new a total make over. The vibe is creepy and scary. Very gothic, There was no face towels. I would not recommend this hotel, not even for a dog to stay. It's dirty and horrible
Stayed 1 night in May 2023

2/10 Terrible

Felipe

Disliked: Cleanliness, property conditions & facilities
Horrible place but the staff was friendly
Stayed 1 night in May 2023

10/10 Excellent

Dalvinder

Liked: Cleanliness
Stayed 3 nights in Apr 2023

6/10 Okay

Adril

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Location is the perk of hotel but it is in dire need of renovation. Did not have working lighting in restroom and no water pressure.

10/10 Excellent

jorge

Stayed 2 nights in Apr 2023

6/10 Okay

Camelia

Disliked: Amenities
They charge you an additional $15 a day which includes “free” breakfast and “drinks”. Ok, so breakfast is mediocre and the people there they barely give you something… not much though.. you have to keep asking. You know, you can have a breakfast beautiful and full with everything for $15. I haven’t seen any free drinks, the pool area on the building is not maintained and chairs have mold, so I wouldn’t recommend. I won’t be back. I liked but for this price, you can find better options. Also it is very close to 5th ave, but the music is so loud and you can’t sleep. Then a lot of noise from drank people yelling right under your balcony. Also, lots of cars that make huge noises….My room was ok, but I know I can get for the same money, something much better. Besides this, everything is so expensive,, almost 3 times more. They look at us, tourists, like you are a walking ATM.. so I think I won’t be going to Mexico at all.
Stayed 6 nights in Mar 2023

2/10 Terrible

Dragan

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

2/10 Terrible

Brian D

Travelled with group
Disliked: Room comfort
HORRIBLE HOTEL
Do NOT book at this hotel. It is under-staffed, not prepared for customer reservations and extremely unprofessional. More importantly, unless you plan not to sleep until 2am every night then you will not get any rest at this hotel.
Stayed 4 nights in Jan 2023

6/10 Okay

David

Disliked: Cleanliness
Stayed 3 nights in Aug 2022

2/10 Terrible

Gabriel

Disliked: Cleanliness, property conditions & facilities
If you like to be sweaty in your room smelling like wet towels then this is the place for you. Make sure you don’t get set up for a kidnap. Enjoy your vacation
Stayed 5 nights in Jul 2022

4/10 Poor

Jonathan

Disliked: Cleanliness, amenities, property conditions & facilities
This place is kind of horrible they wanna charge extra for everything including inviting someone over to you room . Cleaning could be so much better
Stayed 4 nights in Jun 2022

4/10 Poor

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing!
I had a bad experience, i should have read the reviews before booking here. The hotel is nothing like the pictures, nothing at all! Nothing like the description either!! Its very deteriorated, the bathroom does not come with bath robes nor hair dryer, there is no mini bar no coffee maker no safe no ceiling fan…… as everyone has complained we also had trouble with the key, which you got to try multiple times to make it work. But worst was the pillow cases smelling definitely not clean, to someone else’s perfume… we had to call and request clean ones which we never received until we went down to front desk to ask for them again. As per the staff they seem friendly but definitely not professionals.
You can see here dried saliva from previous guest here!
Stayed 1 night in Jun 2022

8/10 Good

JUAN LUIS

Stayed 3 nights in May 2022

2/10 Terrible

Ranishka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at La Reina Hotel was horrible. The hotel room was unclean. there was actually open condom in my room and a residue of semen on the curtains. This was disgusting and the bathroom was not clean at all. they didn't bother to clean the bathroom. Worse place i ever stayed.
Stayed 2 nights in May 2022

2/10 Terrible

Samuel Lamar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2022

4/10 Poor

GUILLERMO

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2022