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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
4.5-star adults-only hotel near Playa del Carmen Main Beach

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Rooftop terrace
Front of property - evening/night
Exterior
Rooftop terrace
Sauna, spa tub, steam room, body treatments, hydrotherapy, aromatherapy

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Breakfast available
    Breakfast available

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    1 min walk
  • Mamitas Beach
    3 min walk
  • Playa del Carmen Main Beach
    3 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    8 min drive

Room options

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

  • 44.82 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite, 2 Queen Beds

  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite, Work & Play

  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Luxurious Grand Master Suite

  • 137.37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

  • 44.82 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • 137.37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

  • 44.82 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Luxurious Master Suite

  • 100.2 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior detail
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2632)
The price is CA $419
per night
CA $419 total
includes taxes & fees
30 Nov - 1 Dec
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

City center retreat .At this Downtown Playa del Carmen hotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both within a 5-minute walk. Mamitas Beach and Mario Villanueva Stadium Madrid are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5-star adults-only hotel near Playa del Carmen Main Beach
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10 per person
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar

Things to do

  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator
  • Elevator door width (inches): 48
  • Front entrance ramp
  • Handrails in stairways
  • Stairway handrail height (inches): 63
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 35
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • 50-inch flat-screen TV
  • Cable channels
  • iPod dock

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.75 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 582 out of 1004 reviews" "
Rating 8 - Good. 226 out of 1004 reviews" "
Rating 6 - Okay. 93 out of 1004 reviews" "
Rating 4 - Poor. 52 out of 1004 reviews" "
Rating 2 - Terrible. 51 out of 1004 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dianne Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 6 nights in Aug 2024

10/10 Excellent

Shysay Demi

Amazing , I loved the whole experience.
Stayed 3 nights in Aug 2024

10/10 Excellent

Pete

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minutes away from everything.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jose, Kennesaw

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and customer service
Stayed 3 nights in Aug 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The
Stayed 8 nights in Aug 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called ahead because it was our honeymoon. They went above and beyond. My bride (a local woman) was absolutely blown away. Thank you so much for everything. We’ll be back some anniversary or another.
Stayed 1 night in Aug 2024

8/10 Good

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice and the staff was kool.
Stayed 3 nights in Aug 2024

8/10 Good

Jackeline

Stayed 2 nights in Jul 2024

10/10 Excellent

Traci Michelle

Stayed 5 nights in Jul 2024

2/10 Terrible

Simona Elena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Jul 2024

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, staff & service
Our experience wat great! Staff was very attentive and accommodating, rooms were spacious and clean! I was greeted with a mimosa and had bottles of champagne in our room! Food was excellent especially the roof top bar!
Stayed 4 nights in Jul 2024

10/10 Excellent

rashida zenobia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reallyyyyy enjoyed the Suite. They upgraded me OMGGGG!!! I was truly flattered and shocked. I’ll never stay in a regular room again lol. It was like an apartment. The location is perfect for food, shopping and the beach. The food was “meh” but the service and kindness of staff MORE than made up for that. The bass music on the roof is loud but not intolerable. I already told my family that this property is a 10/10 luxury experience. I would most definitely recommend Reef 28 AND stay here and ONLY here when I come back. Thank you.
Stayed 3 nights in Jul 2024

10/10 Excellent

Marisol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Hotel was amazing, the Mexican restaurant it was the best, service great our overall experience very nice 😍
Stayed 5 nights in Jul 2024

10/10 Excellent

Ashleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisy but everyone was having a good time so it’s understandable. I would stay here again
Stayed 8 nights in Jul 2024

2/10 Terrible

Ayala

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is horrible!!! I took the suite room No ocean view instead of that buildings ,food small from the dining room No activity The beach is two blocks from the hotel The food is very basic not Something special... The breakfast limitede The dinner, when you arrive to the dinner they'll tell to wait 50 min, by the end we went to eat dinner I would not come and recommend again this hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Shayna

Stayed 1 night in Jul 2024

2/10 Terrible

Laura, Schertz

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived rented, Master suite I was placed in a Junior suite no air condition talk to manager he ended Moving me and my wife to a sister resort after paying for adults only ended up in a family resort
Stayed 8 nights in Jun 2024

6/10 Okay

Allysa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was aesthetically pleasing, and the staff was kind. While my stay wasn't exceptional, it wasn't a bad experience either. The location was fantastic, with many shopping options, restaurants, bars, and convenience stores nearby. Our room was nice, and housekeeping cleaned every day, which has become rare since COVID. The rooftop offered a beautiful view, and I loved that the pool was heated at night. However, there were several downsides. The lobby and elevators were uncomfortably hot, and the hotel really needs to address this. Although our room was nice, it faced an old grass wall, and the bed pillows were extremely hard. The food quality was lacking, except for the Asian restaurant. The all-inclusive system was inconvenient, requiring us to sit down and order each dish, which took a long time. They only offered one buffet-style meal (breakfast), which I found odd. There were no vegan options and absolutely no options for guests who don't eat pork, so my husband struggled with that all week. Additionally, there was no room service, which was disappointing, and I often felt unsatisfied. Every drink I ordered was not good, and many bartenders did not fully understand English, so I had to go elsewhere for a drink, which was a bummer. While the rooftop was nice, it only had one pool and two warm jacuzzis, leading to overcrowding. Overall, there were some positive aspects of the stay, but several areas need improvements. I would only stay here again if improved.
Stayed 3 nights in Jul 2024

8/10 Good

Hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Shana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is hotel is phenomenal! The food is excellent and fresh! We changed room on the second night and they gave us a bottle of wine, desert and put flowers on the bed! Great experience and customer service! The servers Ivan and Franscisco made our vacation !!!
Stayed 5 nights in Jul 2024

2/10 Terrible

Shelly, Plainfield

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No hospitality. Canceled our reservation even though we reached out to let them know our arrival time. Expedia and hotel let us down scrambling for somewhere to stay after being involved with IT outage. Horrible experience that ruined my birthday!
Stayed 7 nights in Jul 2024

6/10 Okay

Elisa

Travelled with partner
Liked: Cleanliness, staff & service
Staff was SUPER friendly and attentive very different from their other resort in Playacar, we spent a day there and couldn’t get out of there fast enough! Overall very nice facility, however, I believe our room was directly over the waste facility and the stench was trapped in our room. Smell was a bit unbearable, I had to brew coffee to help! The pool is very small and open to the public so don’t count on having much time in the pool. Space is already limited as is. And no room service which was kind of a bummer to always have to go down for drinks and an appetizer. Sometimes you’re just not in a sit down meal mood. Overall it was a good experience.
Stayed 5 nights in Jul 2024

10/10 Excellent

Jasen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the property, staff is amazing, clean facilities, room was outstanding, and the rooftop was the best part. Only complaint was the food for breakfast, and it took forever to receive your food at the restaurants (over an hour).
Stayed 3 nights in Jul 2024

10/10 Excellent

Maria, Hockley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and I love it! The food can be better but no bad complaints. Love the views from the rooftop pool!
Stayed 4 nights in Jul 2024

10/10 Excellent

shih

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024