This property is in an excellent location and the rooms are clean although a quite unusual. Some do not have windows to the outside. We had five rooms for two nights and would have had an excellent stay except for the following.
The morning after we checked in a staff member entered our room unannounced and uninvited. He awoke my niece, who was asleep and alone in the apartment. He demanded payment for what we had already paid for, telling her that if she did not immediately pay she would have to leave the room. He then took her cell phone and disappeared down the hallway. You can imagine her fright and concern to have a man come into her room, wake her up, take her phone, and demand money.
I ended up leaving the tour of Parc Guell that I had arranged with the rest of my family to meet personally with the staff member and solve the problem. He insisted that I make the additional payment or we would have to leave. He continued to insist even after I called the bank and confirmed that the payment had been taken. The following day the duplicate payment was refunded with an apology. But the fright caused to my niece, not to mention the disappointment at missing the tour of Parc Guell tour, are entirely inexcusable.
I understand that the individual involved is no longer in the employ of Apartments Ciutat Vella. I also understand that Apartments Ciutat Vella is no longer affiliated with Hotel Ciutat de Barcelona as mentioned in the check-in instructions.