4/10 Poor
Amy
Travelled with family and small children
19 Aug 2024
Disliked: Staff & service, amenities, property conditions & facilities
Summary due to character limit:
1) The person who checked us in didn't know how to check in an Expedia customer, so it took a long time.
2) The pool opens at 10 am when the checkout time is 11 am.
3) To use the pool and to receive a pool towel, you have to sign up at the desk.
4) The pool was down for maintenance when we stayed there, but there was no sign at the desk, just the sign-in sheet and list of rules.
5) The breakfast is a continental breakfast, so we knew not to expect a hot breakfast, but it was incredibly skimpy. There was an almost empty container of milk for the cereal in the refrigerator, and there was no attendant in sight. There were three kinds of cereal. There were a few containers of artificially sweetened yogurt. There was some bread and pastries, but the pastries were pre-packaged generic brand and didn't look very fresh,
6) There was a puddle of water in the hallway, which is a slipping hazard. I told the desk person, but she didn't seem very concerned.
7) When we checked out at a little after 10:30, there was no one at the desk. We rang the bell several times and no one came. Apparently they have one employee who is supposed to man the checkout counter and also check the rooms and supervise the maids. There should be at least 2 employees doing this, especially right before checkout time.
8) It seems like they are doing the bare minimum to be able to advertise having a breakfast and a pool.
I do not recommend this hotel.
Amy
Stayed 1 night in Aug 2024
