Ratings based on 926 Guest Reviews

Hear it directly from our travellers
3.3 out of 5
84% of guests recommend
3.3 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Oct. 1, 2024 on Expedia
The food at the restaurant was fantastic and so were the portions and the service. The bed was so comfortable, and overall the hotel was quiet. The hotel staff were so friendly, polite and accommodating! I will absolutely stay there again when in town.
Comment from Hotel Management
Oct. 17, 2024 by Hotel Manager, Hotel Management
Dear Robert, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other Expedia travelers. We look forward to welcoming you back if you're in town again.Warm regards,Brian RawlsHotel Manager
1 out of 5
by A traveller from Prior Lake

Posted Sep. 30, 2024 on Expedia
Comment from Hotel Management
Oct. 7, 2024 by Hotel Manager, Hotel Management
Dear Michael, I was very disappointed to read about your experience and thank you for informing us about your frustrations. I must apologize that you did not have a warmer interaction with our property. We pride ourselves on providing exceptional customer service and I am sorry that this was not reflected in your stay. As always, I value the feedback since it serves as a way to improve our Hotel and our team.Sincerely,Brian RawlsHotel Manager
1 out of 5
by A traveller

Posted Sep. 29, 2024 on Expedia
Hallway carpets werent vacuumed a d are stained and looked like they havent been vacuumed in days. Bathrooms are old, shower grout not clean, plumbing is real old. Very dated.
Comment from Hotel Management
Oct. 7, 2024 by Hotel Manager, Hotel Management
Dear Rocco,Thank you for your feed back. I would like to personally apologize for any issues that you may have encountered, and would like you to know that I have noted your concerns and I will be sure that they are looked into immediately. Warm regards,Brian RawlsHotel Manager
2 out of 5
by A traveller

Posted Sep. 28, 2024 on Hotels
There are many things about this hotel that ensured we will not be returning. The bathroom was not great-looking (rust and missing tiles in the shower, no shower liner so water got through the curtain and all over the floor). The toiletries were all half used or looked like they had been refilled instead of replaced, including the mouthwash. There was nobody in any uniform to identify who was working. There was nobody to greet us at check in, we had to wait for someone to realize we were there to help us. The parking was valet-only and it was $19. The man parked my car right in front of the lobby, and then immediately asked where his tip was. I have never used valet so I didn't know we were meant to tip, so I went to get cash and then never saw him around the hotel again. We ended up parking on the street and using the meters for the rest of our stay for peace of mind and since it was cheaper. We were only allowed one more blanket and it was very thin. Overall not a good place to stay at but it did the job and we made the best of it anyway.
Comment from Hotel Management
Oct. 7, 2024 by Hotel Manager, Hotel Management
Dear Rebekah, Thank you for reviewing your recent stay with us. We regret that your concerns were not properly addressed during your time with us. We do try to offer alternatives anytime a guest is not satisfied and apologize that we missed the opportunity to rectify. Your feedback is very important and all guests comments are utilized to improve our Hotel and our Team.Sincerely,Brian RawlsHotel Manager
3 out of 5
by A traveller

Posted Sep. 28, 2024 on Expedia
Poor
Comment from Hotel Management
Oct. 7, 2024 by Hotel Manager, Hotel Management
Dear yuval, Thank you for reviewing your recent stay with us. We regret that your concerns were not properly addressed during your time with us. We do try to offer alternatives anytime a guest is not satisfied and apologize that we missed the opportunity to rectify. Your feedback is very important and all guests comments are utilized to improve our Hotel and our Team.Sincerely,Brian RawlsHotel Manager
4 out of 5
by A traveller

Posted Sep. 25, 2024
water stain in the bathroom walls and paint over mildew, ripped curtain. poor quality breakfast items.
1 out of 5
by A traveller

Stay away

Posted Sep. 25, 2024 on Hotels
This hotel is a half way house for newly released criminals. The place was filthy and the rooms were in poor condition. I received a refund because I refused to stay there with my family. The hotel was completely misrepresented online and I was so disappointed.
Comment from Hotel Management
Oct. 7, 2024 by Hotel Manager, Hotel Management
Dear Traveler, We appreciate your feedback from your recent stay at The Andrew. We regret that there were aspects of your stay that did not meet your expectations but are grateful for the opportunity to understand how we can improve.Sincerely,Brian RawlsHotel Manager
5 out of 5
by A traveller

Posted Sep. 24, 2024 on Expedia
Was in the corner of a safe neighborhood. Very close to USMMA.
Comment from Hotel Management
Oct. 7, 2024 by Hotel Manager, Hotel Management
Dear Rebecca, We are delighted to hear how enjoyable your stay was with us. Thank you for taking the time to share your kind words to other travelers. We look forward to welcoming you back in the near future.Warm regards,Brian RawlsHotel Manager
1 out of 5
by A traveller

Posted Sep. 22, 2024 on Hotels
Comment from Hotel Management
Oct. 7, 2024 by Hotel Manager, Hotel Management
Dear Claire, We appreciate your feedback from your recent stay at The Andrew. We regret that there were aspects of your stay that did not meet your expectations but are grateful for the opportunity to understand how we can improve.Sincerely,Brian RawlsHotel Manager
1 out of 5
by A traveller

Posted Sep. 21, 2024 on Expedia
Comment from Hotel Management
Sep. 26, 2024 by Hotel Manager, Hotel Management
Dear Jaswinder, Thank you for reviewing your recent stay with us. We regret that your concerns were not properly addressed during your time with us. We do try to offer alternatives anytime a guest is not satisfied and apologize that we missed the opportunity to rectify. Your feedback is very important and all guests comments are utilized to improve our Hotel and our Team.Sincerely,Brian RawlsHotel Manager