8/10 Good
Monique
23 Feb 2025
Liked: Cleanliness, staff & service, property conditions & facilities
My fiancé and I enjoyed our stay at the resort. There was a discrepancy when scheduling an excursion for the Bob Marley Tour with Tropical Tours. It was not explained the fee paid was just for private transportation & not entry fees. However, the driver made us aware of this. Therefore, we decided to just do Bob Marley Mausoleum tour, forgo Dunns River Falls and go back to the resort. Our concern is that what if we didn’t bring money for entry fees since the agent wasn’t transparent about what the $340 fee covered. The clean beach, dining options and the variety of entertainment was great to experience. Although the elevator was inoperable when we arrived, it was nice to see the elevator was operating the next day. The AC in our suite was not cool, but bearable. It would’ve been great to adjust it. Lastly, We also enjoyed a tour of the property given by BellHop (ONeil) would recommend friends to stay at the resort. All staff we encountered were pleasant.
Monique
Stayed 4 nights in Feb 2025