6/10 Okay
Michelle
Business traveller, Travelled with family
22 Nov 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Don't recommend
I was traveling solo with my 17 month old daughter, and I booked this about 10 minutes before showing up when my original accommodations didn't work out. The hotel itself was fine, but when I arrived, no one was at the valet stand and there was no sign saying they'd be back. After driving 7 hours that day, I sat in the driveway waiting while my daughter napped in the back. I finally called the front desk to ask if someone was available and they assured me they were probably parking another car and would be back soon. Normally, this wouldn't bother me, but this was the only parking option. When the attendant arrived, he was short with me about not parking on the correct side of the road, even though the I was where all the signs were pointing with literal arrows. I had a ton of bags, and not once did he offer to help. I had to ask if he could grab a cart for me. It was super wobbly and he just stood there and watched me struggle. Same thing in the morning! It was the same attendant and I got the same treatment even though I left a tip when I used the link to have the car ready. I'm a successful business owner, but I look much younger than I am, especially on a roadtrip. I feel like he didnt treat me the same as other customers, or at least I hope he doesn't treat everyone like he did me. I appreciated the standard later check out, but had an awful first and last impression.
Michelle
Stayed 1 night in Nov 2024