2/10 Terrible
Jamie
21 Sep 2024
Disliked: Amenities
I find it very insulting to receive a request to do a survey on a hotel asking me about my stay, when I never checked into it. A hotel who told me that they canceled my reservation when I spoke to them. However, rejected my refund request through Expedia, when I canceled the reservation minutes after it was mistakenly booked.
So, it appears that this reservation was never canceled and your manager who denied the refund took my money and lied to raise your occpancy percentage.
Nice.
Jamie
Stayed 1 night in Sep 2024