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Sunstar Hotel Grindelwald

4.0 star property
Family-friendly 4-star hotel near First Station

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sunstar Hotel Grindelwald

Terrace/patio
Aerial view
2 restaurants, breakfast, dinner served; international cuisine
Lobby
Reception

Reviews

9.2 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Parking available
    Parking available

Explore the area

Map
Dorfstrasse 168, Grindelwald, BE, 3818
  • First Cable Car
    2 min walk
  • Pfingstegg Cable Car
    6 min walk
  • Oberer Gletscher
    8 min walk

Room options

View all photos for Double Room (Wetterhorn)

Double Room (Wetterhorn)

Double Room (Wetterhorn)

  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room (Standard)

Standard Double Room (Standard)

Standard Double Room (Standard)

  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room (Premium)

Double Room (Premium)

Double Room (Premium)

  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room (Standard Nova)

Double Room (Standard Nova)

Double Room (Standard Nova)

  • 22 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room (Wetterhorn)

Single Room (Wetterhorn)

Single Room (Wetterhorn)

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family room Eiger

Family room Eiger

Family room Eiger

  • 45 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Double Room (Standard Eiger)

Double Room (Standard Eiger)

Double Room (Standard Eiger)

  • 24 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Studio Suite

Hypo-allergenic bedding, free minibar, in-room safe, desk

Junior Studio Suite

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Room
BERGWELT GRINDELWALD | ALPINE DESIGN RESORT
Breakfast included
Spa
Pet-friendly
Free WiFi
4.7 out of 5, Exceptional, (417)
The price is CA $603
per night
CA $642 total
includes taxes & fees
5 Dec - 6 Dec
BERGWELT GRINDELWALD | ALPINE DESIGN RESORT

About the area

Grindelwald

In Grindelwald .With a stay at this Grindelwald hotel, you'll be steps from First Cable Car and within a 10-minute walk of Pfingstegg Cable Car. Pringsteggbahn and Oberer Gletscher are also within half a mile (1 km).

What's nearby

  • First Cable Car - 2 min walk - 0.2 km
  • Sportzentrum Grindelwald - 9 min walk - 0.8 km
  • Grindelwald Grund Gondola - 5 min drive - 2.8 km
  • First Station - 26 min drive - 9.1 km
  • Eiger - 45 min drive - 14.4 km

Getting around

  • Grindelwald Station - 9 min walk
  • Zurich Airport (ZRH) - 144 min drive

Restaurants

  • ‪Da Salvi - ‬1 min walk
  • ‪Kaufmann Hotel AG/Central Hotel Wolter - ‬9 min walk
  • ‪Eigerbean - ‬2 min walk
  • ‪Restaurant Golden India - ‬2 min walk
  • ‪Eiger Mountain & Soul Resort - ‬4 min walk

About this property

Sunstar Hotel Grindelwald

Family-friendly 4-star hotel near First Station
Sunstar Hotel Grindelwald offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 5920 square feet (550 square meters) and includes a conference center. A sauna, spa services, and a terrace are also featured at the family-friendly Sunstar Hotel Grindelwald. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Grindelwald hotel is smoke free.

  • 219 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • Meeting rooms
  • 5920 sq ft of conference space
  • 550 sq m of conference space
  • Built in 1971
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Sunstar Hotel Grindelwald offers 219 accommodations with free minibar items and minibars. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Wellnessbereich has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, German

Property amenities

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CHF 20 per night; includes in/out privileges)
  • Limited onsite parking
  • Electric car charging station on site
  • Offsite parking within 164 ft (CHF 15 per day)
  • Free 24-hour train station pick-up shuttle
  • Train station shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 2 restaurants
  • 1 bar

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Bicycle tour information
  • Bike parking
  • Bike shop
  • Fitness center
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Desk chair
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CHF 25 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 75.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (25 December) Gala Dinner per adult: CHF 82
  • Christmas Day (25 December) Gala Dinner per child: CHF 26 (from 6 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: CHF 132
  • New Year's Eve (31 December) Gala Dinner per child: CHF 26 (from 6 to 11 years old)
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CHF 20 per night (in/out privileges)
  • Nearby parking fee: CHF 15 per day (164 ft away)
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Grindelwald Sunstar
Hotel Grindelwald Sunstar
Hotel Sunstar Alpine Grindelwald
Sunstar Alpine
Sunstar Alpine Grindelwald
Sunstar Alpine Hotel Grindelwald
Sunstar Grindelwald
Sunstar Grindelwald Hotel
Sunstar Hotel Grindelwald
Sunstar Alpine Hotel
Sunstar Hotel
Sunstar Grindelwald
Sunstar Hotel Grindelwald Hotel
Sunstar Hotel Grindelwald Grindelwald
Sunstar Hotel Grindelwald Hotel Grindelwald

Sunstar Hotel Grindelwald Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 655 out of 981 reviews" "
Rating 8 - Good. 246 out of 981 reviews" "
Rating 6 - Okay. 57 out of 981 reviews" "
Rating 4 - Poor. 11 out of 981 reviews" "
Rating 2 - Terrible. 12 out of 981 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Lilu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel and staff were so helpful and friendly. The hotel was in close proximity to grindelwald first. The views from room were breathtaking. Grindelwald was just beautiful and this hotel was perfect for us. Special recognition goes to Diago at the bar and Kieran at hotel reception. Both these staff were very accommodating and helpful. The Swiss people are friendliest people in general.
Stayed 2 nights in Aug 2024

10/10 Excellent

Yi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel is pretty good. The room is a bit small but it has a great view of the Eiger Mountain (I believe it’s the Eiger). The location is quite convenient, with easy access to most tourist attractions in the area, especially First Mountain. If I had to complain, I’d mention that no air conditioning is tough in the summertime, but that’s common for most hotels in the area.
Stayed 2 nights in Aug 2024

6/10 Okay

Ebru

Travelled with family
Liked: Property conditions & facilities
it was a standard ski hotel
Stayed 3 nights in Jul 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice staff, wonderful hotel overall, price a bit high, but well worth it
Stayed 3 nights in Aug 2024

10/10 Excellent

Mahipal, Brampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view from my room and also staff was excellent
Stayed 2 nights in Aug 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

I N J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

CHIRAG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean property in the center of the town. Scenic views right from your room. Only thing we missed was not having Air-conditioning in the room especially in summer months.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Enjoyable Hotel
The Sunstar is a great hotel for visiting Grindelwald as it has amazing views, friendly staff, and a great breakfast (the location is pretty good, too). The room we had was Mountain View and our balcony let us just sit an be in awe of the Alps. They also have rooms with a view of the town—those would be okay, but the streets have lots of pedestrians and might be less enjoyable for those who like privacy. The pool is good but has limited hours, closing at 8:00. The staff were always friendly (our kiddo got a welcome gift) and helpful. Location-wise, know that you want to go to the end of the train line, Grindelwald, not Grindelwald Terminal, to get here most easily. From there, it’s about a 7 to 10 minute walk (depending on your speed on hills). They have a shuttle, but we always walked.
Stayed 2 nights in Aug 2024

8/10 Good

Hugh

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Linet, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, beautiful property great views just like most places in Switzerland no AC but with the fans and leaving door open, it was OK very nice breakfast included
Stayed 3 nights in Aug 2024

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a premium room and the view from the balcony was spectacular! The hotel was very clean and had great facilities such as a pool, sun terrace, steam room and lounge bar with amazing views of the Eiger. It was very quiet and the room was a good size with comfy beds. The hotel was very busy and sometimes there seemed to be too few staff to keep up with clearing away at breakfast or dealing with large parties checking in. But the staff were all lovely and did their best to keep queuing to a minimum. We would definitely stay here again as it is probably the best positioned hotel in Grindelwald. Can’t wait to return.
Stayed 6 nights in Aug 2024

10/10 Excellent

Dora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2024

10/10 Excellent

Cindy, Poolesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given all 5 stars but, the mini fridge in our room didnt work the entire stay and they said they couldn't fix it so the food we bought spoiled. Beautiful view of the mountains!
Stayed 2 nights in Aug 2024

10/10 Excellent

Ammar

Stayed 1 night in Jul 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Usha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Amy, Dacula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Winsome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were beautiful, and designed with nature in mind.
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view from our mountain facing room and balcony. Decent dining options but go early. Everything closes early. Upto schilthorn for lunch presents awesome views
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

HATAI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel. The staff are very friendly and the location is excellent!
Stayed 2 nights in Jul 2024

2/10 Terrible

wan jin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were indeed disappointed of the Sunstar hotel policy. We book a 2-night stay of which check in was on 22/6/2024 and check-out on 24/6/2024. Due to the natural hazard at Zermatt, all traffic routes were cut off. We were stranded there and was not able to leave the town on 22/6. We were only able to check-in at Sunstar on 23/6 and was informed that refund is not possible as our booking was non-refundable. We understand the hotel has strict rules but it doesn't make sense for travelers to bear the cost for natural hazards within Switzerland itself! Please bear in mind that the natural hazard was unexpected and it shouldn't be accountable to the travelers. Sunstar hotel should review its policy and please do refund us for the night that we didn't manage to stay. To add on, the hotel seems to have insufficient staff members. We booked a shuttle for a dropoff at Grindelwald station at 10.30am. We waited at the lobby since 10.25am and had to keep asking where is our driver? The driver only showed up around 10.35-10.40am but was still caught up with other errands. We were so nervous as we had to catch the train at 10.47am. The reception staff and the driver didn't seem to care about us at all. My goodness. We had to keep pushing them to send us off!!! What kinda service is that?
Stayed 2 nights in Jun 2024