I didn't give the hotel all stars for 2 reasons. First, I always had a hard time flushing the toilet because it would always get stuck. Lastly, we had just come from Puerto Vallarta and we got bit by small jelly fish like creatures, when we slept the first night we couldn't sleep because our skin was itchy we thought it was due to our tiny tiny bites. The next two nights it was the same thing, but now we thought it was due to mosquitos because we left the door open since it was hot (beginning of July) the next few night we kept having the same issue with hives on our skin, so I told the hotel keeper that the bed probably had bed bugs, but she insisted that our bites did not looked that they were due to bed bugs, she changed the sheets and cover and said that she inspected the bed and found nothing... I also checked .. but to be honest I wasn;t sure what I was looking for. So we stayed for a week and never really found out what it was. I stay at 5 different places and this was the only one where we didn't slept comfortably. Hotel keeper said that the previous couple wrote a review and didn't mentioned anything about bed bugs. Other than that service was great, they do laundry for 50 pesos, she can order uber for you we tried to our our app but it was easier for to do, she cleaned room when we asked, the area is safe, it its about 15 min walking to the Cathedral. Beware of taxis, they will overcharge you like you have no idea, walk, ask her to order an uber for you, use subway