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Apart - Hotel Casa Serena

4.0 star property
Family-friendly 4-star aparthotel near Paseo Cayala

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Photo gallery for Apart - Hotel Casa Serena

Front of property
Birthday party area
Full-size fridge, microwave, oven, stovetop
Interior entrance
Comfort Suite, 2 Bedrooms, Kitchen

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Barbecue grill
  • Dryer
  • Pool
  • Pet-friendly
  • Outdoor space

Explore the area

Map
14 Calle 5-09 Zona 10, Guatemala City, Guatemala
  • Oakland Mall
    ‪8 min walk‬
  • U.S. Embassy in Guatemala
    ‪18 min walk‬
  • La Aurora Zoo
    ‪20 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪15 min drive‬

Room options

View all photos for Grand Suite

1 bedroom, premium bedding, in-room safe, individually decorated

Grand Suite

  • 2 bedrooms
  • Sleeps 3
  • 3 King Beds

View all photos for Comfort Suite, 2 Bedrooms, Kitchen

Combined shower/tub, free toiletries, hair dryer, towels

Comfort Suite, 2 Bedrooms, Kitchen

  • 8 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 7 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | Private kitchen

Master Suite

  • 2 bedrooms
  • Sleeps 4
  • 3 King Beds

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Exterior

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About the area

Guatemala City

City center stay.Within a 10-minute walk of this Zona 10 aparthotel, you'll find Plaza Fontabella Shopping Center and Avenida La Reforma. Embassy of Canada and Avia Mall are also within half a mile (1 km).
View more Aparthotels in Guatemala CityOpens in a new window

What's nearby

  • Oakland Mall - 8 min walk - 0.7 km
  • Embassy of Mexico in Guatemala - 14 min walk - 1.3 km
  • U.S. Embassy in Guatemala - 18 min walk - 1.5 km
  • La Aurora Zoo - 20 min walk - 1.7 km
  • Paseo Cayala - 9 min drive - 8.3 km

Getting around

  • La Aurora Intl. Airport (GUA) - 15 min drive

Restaurants

  • ‪Hacienda Real - ‬3 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Casa Escobar Z10 - ‬1 min walk
  • ‪Restaurante La Poza - ‬2 min walk
  • ‪El Establo - ‬1 min walk

About this property

Apart - Hotel Casa Serena

Family-friendly 4-star aparthotel near Paseo Cayala
Apart - Hotel Casa Serena offers its guests a children's pool, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe. Business amenities include a business center and a meeting room.

WiFi and wired Internet are free in public spaces. A terrace, a complimentary children's club, and barbecue grills are also featured at the family-friendly Apart - Hotel Casa Serena. You'll have access to the outdoor pool at a partner property. An area shuttle within 5.50 kilometers and an airport shuttle (available on request) are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Guatemala City aparthotel.

  • 30 guestrooms or units
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
  • Dining venue
Apart - Hotel Casa Serena offers 30 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include desks. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Rooms have detached private bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Guatemala City aparthotel provides complimentary wired and wireless Internet access. 50-inch Smart televisions come with premium cable channels. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Languages

English, Spanish

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Exterior

Wyndham Garden Guatemala City

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  • Breakfast included
  • Free WiFi
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CA $133 total
includes taxes & fees
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Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 4:00 PM at scheduled times and on request
  • Area shuttle (surcharge) up to 5.5 km
  • Car recommended
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Dining

  • A coffee shop/cafe
  • A restaurant
  • Room service (24 hours)

Bedrooms

  • Bedroom
  • Premium bedding
  • Rollaway/extra bed: USD 50 per night

Bathroom

  • 3 detached private bathrooms
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 50-inch smart TV with premium cable channels

Outdoor areas

  • Balcony/patio
  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Dryer
  • Laundry facilities

Work spaces

  • Business center
  • Desk
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Fee: USD 15 per pet per day
  • Service animals exempt from fees
  • Deposit: USD 15 per night

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Free bottled water
  • Free daily newspapers
  • Housekeeping (daily)
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a shopping district
  • In the city center

Things to do

  • 24-hour gym
  • 24-hour health club
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Outdoor lighting
  • Security system
  • Fire extinguisher

General

  • 30 units
  • Banquet hall
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per day, plus a deposit of USD 15 per night
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 5)
  • Pet deposit: USD 15 per night
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. The property is professionally cleaned.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Casa Serena Guatemala City
Hotel Casa Serena
Casa Serena Guatemala City
Apart Hotel Casa Serena Guatemala City
Apart Hotel Casa Serena
Apart Casa Serena Guatemala City
Apart Casa Serena
Apart Casa Serena Guatemala C
Apart Casa Serena Aparthotel
Apart - Hotel Casa Serena Aparthotel
Apart - Hotel Casa Serena Guatemala City
Apart - Hotel Casa Serena Aparthotel Guatemala City

Apart - Hotel Casa Serena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 60 out of 81 reviews
Rating 8 - Good. 17 out of 81 reviews
Rating 6 - Okay. 3 out of 81 reviews
Rating 4 - Poor. 0 out of 81 reviews
Rating 2 - Terrible. 1 out of 81 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

ashoka

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Alexa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Dora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is great. Local to all dining/bar areas. Free Parking, large size bedrooms with their bathrooms.
Stayed 3 nights in Jul 2024

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
The best
Stayed 1 night in Apr 2024

2/10 Terrible

Candice

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience
Stayed 1 night in Apr 2024

10/10 Excellent

Julissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is always a pleasure to stay at this hotel. It has everything you need. It is like a home away from Home. Staff is very friendly and genuinely care about your comfort and satisfaction.
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dimas

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Hanna

Liked: Cleanliness, amenities, property conditions & facilities
I had a fantastic stay. Had a whole beautiful spacious apartment with modern decor: living room, kitchen, bedroom, walk in closet, bathroom. Loved it! Staff is very friendly and helpful, thank you all!
Stayed 2 nights in Feb 2024

6/10 Okay

Nelida

Stayed 1 night in Dec 2023

10/10 Excellent

Meghan

Liked: Cleanliness, amenities, property conditions & facilities
Romantic with great food and beautiful pool
Stayed 1 night in Oct 2023

10/10 Excellent

Magaly

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Nelida

Stayed 4 nights in Oct 2022

10/10 Excellent

Fabiola

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay.
Stayed 1 night in Oct 2022

8/10 Good

Nicholas

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed this modern property, and it the breakfast was great. The hot tub broke the morning before we got there and it wasn't fixed until after we left, so that was a bit of a bummer. We will stay here again.
Stayed 1 night in Sep 2022

8/10 Good

Nelida

Business traveller, Travelled with pets
Liked: Amenities, property conditions & facilities
Careful with cleaning, and change of sheets/towels. Unfortunately, encountered lots of human/ pet Hairs in bathtub and restroom and I’ve got very dirty bed sheets. Not enough pillows and water bottles. Overall, great as always.
Stayed 2 nights in Jul 2022

10/10 Excellent

Nelida

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Justo, Los Angeles

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 12 nights in Apr 2022

8/10 Good

Nelida

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I am so glad this place is getting the reviews and the place it deserves. It definitely is a hidden gem in the City of GUA. Now I'm sad I can't book every time I go since they are booked out often. I travel with my Service Dog, and there has never been a place that lets me book fast and efficiently without "begging" to allow my dog. Price is unbeatable due to the amenities, parking on-site, free breakfast, spacious rooms/apartments, and the best of all it is super close to pretty much EVERYTHING! Guys are attentive, cautious, and very outgoing. btw, they have a tiny elevator to those upper-level rooms they take you to your room and help, but don't expect they will carry luggage for you. I mean, it is NOT A LUXURY hotel. BOOK! I truly recommend this gem!
Stayed 1 night in May 2021

10/10 Excellent

Laura

Liked: Cleanliness, room comfort

Oasis tranquilo y seguro

El personal es bien atentó y muy amable. Nos proveyeron transportación desde y hacia el aeropuerto. Nuestra estadía fue excelente. Un lugar tranquilo y seguro. El desayuno es riquísimo. La habitación es muy cómoda. Dormimos muy bien. Hay restaurantes a pasos del hotel. ¡Me quedaría de nuevo ahí!
Stayed 4 nights in May 2021

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, room comfort

Stay here!

Fantastic little hotel, friendly staff and delicious breakfast. even has a small play area for kids! Definitely recommend!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend this location... Great customer service, defiantly will be staying here often.
Stayed 2 nights in Mar 2021

8/10 Good

Juan

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2020