Gran Melia Palacio de Isora, Tenerife: Room, Prices & Reviews

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5-star beachfront resort near Los Gigantes Marina

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Where to?

Dates

March 2025

April 2025

9 restaurants, breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Parking available
Pool
Bar
All-inclusive
Pet-friendly
Breakfast available

Explore the area

Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686

Alcala Beach
‪8 min walk‬
Arena Beach
‪5 min drive‬
Los Gigantes Beach
‪15 min drive‬
Tenerife (TFS-Tenerife South)
‪27 min drive‬

Room options

32-inch flat-screen TV with satellite channels, TV

Red Level Master Suite 2 Bedrooms Ocean View

116 sq m
Partial ocean view
Sleeps 6
1 King Bed and 2 Twin Beds

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room Partial Sea View (2+1)

48 sq m
Partial ocean view
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Red Level Suite Ocean View

68 sq m
Partial ocean view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Deluxe Room (Front Sea View)

48 sq m
Ocean view
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Suite

68 sq m
Sleeps 2
1 King Bed

Two Bedroom Master Suite

116 sq m
Sleeps 6
1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Suite (2+1)

68 sq m
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Deluxe Room (2+1)

48 sq m
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Suite (2+2)

68 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Room, Partial Ocean View

48 sq m
Partial ocean view
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Room

48 sq m
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Room (Front Sea View 2+1)

48 sq m
Ocean view
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Red Level, Suite, Resort View

68 sq m
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Red Level Suite Ocean View

68 sq m
Partial ocean view
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Red Level Suite Ocean View (2+2)

68 sq m
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Family Room

48 sq m
Sleeps 3
1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Family Room (2+2)

48 sq m
Sleeps 4
1 King Bed, 1 Twin Sofa Bed and 1 Twin Bed OR 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Twin Bed

Red Level Master Suite 2 Bedrooms Resort View

116 sq m
Sleeps 6
1 King Bed and 2 Twin Beds

Similar properties

Premium bedding, minibar, in-room safe, desk

Pool
Hot tub
Breakfast included
Spa

per night

CA $712 total

includes taxes & fees

25 Mar - 26 Mar

About the area

Guia de Isora

Beachfront retreat .A stay at this resort places you within half a mile (1 km) of Alcala Beach and 6 miles (10 km) of Los Gigantes Marina. Los Gigantes Beach is 4.2 mi (6.8 km) away.

View more Resorts in Guia de Isora

What's nearby

Alcala Beach - 8 min walk - 0.7 km
Arena Beach - 5 min drive - 3.6 km
Los Gigantes Marina - 8 min drive - 6.7 km
Playa San Juan - 9 min drive - 3.6 km
Los Gigantes Beach - 15 min drive - 6.9 km

Getting around

Tenerife South Airport (TFS) - 27 min drive

Restaurants

‪Playa de San Juan - ‬4 min drive
‪Pangea - ‬1 min walk
‪Tapas y Mas Tapas - ‬5 min drive
‪Sun Bean - ‬4 min walk
‪Casa Amadeo - ‬4 min drive

About this property

Gran Melia Palacio de Isora

5-star beachfront resort near Los Gigantes Marina

Some rates at Gran Melia Palacio de Isora are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Gran Melia Palacio de Isora you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This Mediterranean resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. For a fee, parking is available.

This 5-star Guia de Isora resort is smoke free.

604 guestrooms or units

5 levels

4 buildings

9 dining venues

2 bars by the pool

5 bars or lounges

12917 sq ft of conference space

1200 sq m of conference space

Built in 2008

Deli

Kid's club (free)

Supervised childcare (surcharge)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Business facilities

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Game room or arcade

Terrace

Garden

Gift shop

Beauty salon

Onsite shopping

Bellhop

Elevator

No smoking on site

Bar on the beach

Coffee shop

Gran Melia Palacio de Isora offers 604 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. This Guia de Isora resort provides complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Spa by Clarins has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Family friendly

3 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Children's pool
Free children's club
Laundry facilities
Snack bar/deli
Supervised childcare (surcharge)
Waterslide

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Self parking on site (EUR 10 per night)
Electric car charging station on site

Food and drink

Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 25 for adults and EUR 10 for children
9 restaurants and 1 coffee shop/cafe
2 poolside bars, 5 bars/lounges and 1 beach bar
Room service available

Things to do

24-hour fitness center
3 outdoor pools
2 outdoor tennis courts
3 outdoor padel courts
Fitness classes
Arcade/game room
Archery
Children's pool
Full-service spa
Lifeguards on site
Pilates classes
Segway rentals/tours
Shopping
Tennis
Volleyball
Yoga classes

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Elevator door width (inches): 51
Tile flooring in room
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible path to elevator
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)

Room amenities

Entertainment

32-inch flat-screen TV
Cable/satellite channels

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Down comforter
Pillow menu
Premium bedding

Bathroom

Bathrobes
Bidet
Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels

Food and drink

Minibar

Iron/ironing board (on request)
Laptop-compatible safe
Phone
Recycling
Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: EUR 80 per pet, per day
Only dogs are allowed
Maximum 2 pets
Pets cannot be left unattended
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately EUR 25 for adults and EUR 10 for children
Self parking fee: EUR 10 per night
Pet fee: EUR 80 per pet, per day
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

This property uses a grey water recycling system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. This property uses a grey water recycling system.

We should mention

Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Gran Melia Palacio

Gran Melia Palacio Hotel

Gran Melia Palacio Hotel Isora

Gran Melia Palacio Isora

Gran Melia Guia De Isora

Gran Melia Palacio De Isora Hotel Alcala

Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife

Palacio De Isora Gran Melia

Gran Meliá Palacio Isora Hotel Guia de Isora

Gran Meliá Palacio Isora Hotel

Gran Meliá Palacio Isora Guia de Isora

Gran Meliá Palacio Isora

RedLevel At Gran Melia Palacio De Isora Guia Tenerife

Gran Melia Palacio de Isora

Gran Meliá Palacio Isora Resort Guia de Isora

Gran Meliá Palacio Isora Resort

Gran Meliá Palacio de Isora

Gran Melia Palacio de Isora Resort

Gran Melia Palacio de Isora Guia de Isora

Gran Melia Palacio de Isora Resort Guia de Isora

Gran Melia Palacio de Isora Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

4/10 Poor

LAURA

Travelled with family and small children

4 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stay clear - it all looks amazing from the outside and also the inside but the food in all restaurants is inedible - frozen / not fresh / awful awful food - my family didn’t eat all week we survived on crisps and chocolate bars and just about the breakfast was ok. Definitely not a 5 star hotel - if you have heard the saying champagne lifestyle lemonade pockets then this sums up the gran Melia.

Stayed 3 nights in Dec 2024

8/10 Good

Mark

26 Nov 2024

Stayed 7 nights in Oct 2024

8/10 Good

Mariko

12 Oct 2024

Liked: Cleanliness

Stayed 7 nights in Oct 2024

10/10 Excellent

Francesco

Travelled with partner

7 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.

Stayed 2 nights in Oct 2024

8/10 Good

Chelsea Fagan

Travelled with partner

1 Oct 2024

Liked: Property conditions & facilities

Disliked: Staff & service

Just had a great week at this hotel - beautiful hotel with a great view. Entertainment was spot on with something different every night, which really bought everyone together. The areas around the hotel has some lovely chilled areas with the most comfortable seating and incredible views. We paid for the all inclusive package, which isnt cheap - however so many rules and regulations around this made this painful and meant we needed to think about what we can and cant do (not what you want to be doing whilst on holiday). All inclusive stopped at 11pm, yet the Entertainment continued until 11.30, so almost ensuring you are paying for drinks at this point (including soft drinks and water!) Booking the al a cart restaurants was painful and needed to be done at 5pm every day on an app. Which required support from staff. Can only booked for 2 days ahead, so again causing a bit of inconvenience. When in the al a carte, the food was incredible, however to be told that we couldnt order particular items from the menu in the asian was a bit of a downer due to the volume of food we were ordering. (Even when we offered to pay for these items, not included on all inclusive). This was just some of the experiences when it came to the service around food & drink and i dont think you can market this as all inclusive, which is a real shame. If you are looking for a quiet chilled week in the sun, this is your place, however be aware of some of the above.

Stayed 6 nights in Sep 2024

10/10 Excellent

Shabana

18 Sep 2024

Liked: Cleanliness, staff & service, property conditions & facilities

really nice and peaceful place

Stayed 2 nights in Jun 2024

10/10 Excellent

Ariel

12 Sep 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very friendly staff. Pools are amazing. Breakfast was great

Stayed 9 nights in Aug 2024

6/10 Okay

Everaud

Travelled with family, Travelled with partner

2 Sep 2024

Disliked: Staff & service, property conditions & facilities

You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet. There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).

Stayed 7 nights in Aug 2024

10/10 Excellent

Jacob

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

idk

Stayed 4 nights in Aug 2024

10/10 Excellent

Paola, Riverside

Travelled with partner

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Divya

2 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jun 2024

8/10 Good

Wendy

Travelled with group

28 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely break

A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away. It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated. However the resort is lovely.

Stayed 5 nights in May 2024

10/10 Excellent

Anna

Travelled with partner

22 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved this hotel, the pool is beautiful and just the prefect place to relax.

Stayed 3 nights in May 2024

8/10 Good

Jayesh

Travelled with family

21 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 8 nights in May 2024

10/10 Excellent

John

11 May 2024

Stayed 5 nights in May 2024

10/10 Excellent

Ashlie

29 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Apr 2024

10/10 Excellent

Kelvin Antonio

Travelled with partner

22 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing

Stayed 3 nights in Apr 2024

10/10 Excellent

Nicholas

Travelled with family and small children

11 Apr 2024

Liked: Property conditions & facilities

Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.

Stayed 5 nights in Apr 2024

6/10 Okay

Gerry

5 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Feb 2024

10/10 Excellent

John

24 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite hotel in Tenerife

Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.

Stayed 4 nights in Feb 2024

10/10 Excellent

Jessica

3 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel with service minded staff

An extremely well run large hotel with service minded staff and nice entertainment in the evenings.

Stayed 3 nights in Jan 2024

10/10 Excellent

Anne

Travelled with family

19 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another lovely stay in Gran Melia

Another lovely stay in Gran Melia. A welcome drink was offered on arrival which was greatly appreciated after a long day of travelling. We enjoyed a fabulous breakfast every morning in the beautiful plaza. We were made feel very welcome by all hotel staff. Every visit we enjoy the evening entertainment. Room has everthing you need and very comfortable bed. The only negative - please consider mattress toppers/pads for the sun loungers as they are not very comfortable!

Stayed 5 nights in Jan 2024

10/10 Excellent

Simona

17 Dec 2023

Stayed 10 nights in Dec 2023

10/10 Excellent

Nimalan

Travelled with partner

7 Dec 2023

Liked: Property conditions & facilities

Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.

Stayed 4 nights in Nov 2023

2/10 Terrible

Robert

20 Nov 2023

Stayed 2 nights in Nov 2023

Gran Melia Palacio de Isora

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Photo gallery for Gran Melia Palacio de Isora

Reviews

Popular amenities

Explore the area

Room options

View all photos for Red Level Master Suite 2 Bedrooms Ocean View

Red Level Master Suite 2 Bedrooms Ocean View

View all photos for Deluxe Room Partial Sea View (2+1)

Deluxe Room Partial Sea View (2+1)

View all photos for Red Level Suite Ocean View

Red Level Suite Ocean View

View all photos for Deluxe Room (Front Sea View)

Deluxe Room (Front Sea View)

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Suite

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite

View all photos for Suite (2+1)

Suite (2+1)

View all photos for Deluxe Room (2+1)

Deluxe Room (2+1)

View all photos for Suite (2+2)

Suite (2+2)

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View

View all photos for Deluxe Room

Deluxe Room

View all photos for Deluxe Room (Front Sea View 2+1)

Deluxe Room (Front Sea View 2+1)

View all photos for Red Level, Suite, Resort View

Red Level, Suite, Resort View

View all photos for Red Level Suite Ocean View

Red Level Suite Ocean View

View all photos for Red Level Suite Ocean View (2+2)

Red Level Suite Ocean View (2+2)

View all photos for Deluxe Family Room

Deluxe Family Room

View all photos for Deluxe Family Room (2+2)

Deluxe Family Room (2+2)

View all photos for Red Level Master Suite 2 Bedrooms Resort View

Red Level Master Suite 2 Bedrooms Resort View

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About the area

Guia de Isora

What's nearby

Getting around

Restaurants

About this property

Gran Melia Palacio de Isora

Awards and affiliations

Languages

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention