Ratings based on 930 Guest Reviews

Hear it directly from our travellers
4.6 out of 5
100% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
3 out of 5
by A traveller from Albuquerque

This traveller left a rating score only Posted Dec. 2, 2024
4 out of 5
by A traveller

This traveller left a rating score only Posted Oct. 18, 2024 on Expedia
5 out of 5
by A traveller

Posted Oct. 18, 2024 on Expedia
Excellent service and very spacious room for solo travelers. Worthy of its 5-star rating. The location is a bit quiet as it is between Hakata and Tenjin areas.
5 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 22, 2024 on Expedia
5 out of 5
by A traveller from Sacramento

Posted Sep. 19, 2024 on Expedia
This is a beautiful hotel in a great location– directly above a subway station on the Airport line. With that said, I'll mention I wasn't happy with my check-in experience. Everyone was friendly during my stay, but moments after I brought my things to the room the phone rang. It was the woman at the front desk who checked me in telling me the credit card I presented for payment had been declined. What?!!!! I'd been using that high-limited Visa card during a month of travel in Japan, South Korea and Vietnam without any problems. I was obviously concerned I'd become the victim of fraud and immediately went back downstairs to offer a different card. It was rather humiliating. The desk clerk couldn't explain why my card had been rejected, but she gave me a two-digit code that accompanied the rejection that I could use to contact my bank. Bottom line: The code meant the clerk had entered an incorrect CVV number from the back of my Visa. Her simple error had caused me considerable discomfort. I didn't see her again during my stay so I'm putting this in the review hoping the hotel management will ask the front desk staff to be more careful!
5 out of 5
by A traveller

Exellent location

Posted Sep. 5, 2024 on Hotels
Great location , we walked everywhere close to cancel , shops and shrines. Easy taxi from ferry and easy to main station. Hotel was immaculate.
4 out of 5
by A traveller

Stay Experience

Posted Aug. 18, 2024 on Hotels
Overall, hotel is very good. Particularly I liked the shower which had good water pressure. The room temperature was also comfortable. People are courteous and kind. The restaurant Cameria says All Daylong Serves, but actually Not.
5 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 28, 2024 on Hotels
5 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 13, 2024 on Expedia
5 out of 5
by A traveller from San Pedro

Posted Jun. 30, 2024
Classy Japanese otemonashi place. Very thoughtful staff any seasoned service personnel. I stayed at the nearby grand Hyatt for a week before and thought this hotel Okura was by far superior to Hyatt’s at 1/2 the price. Family mart is around the corner. I would highly recommend this hotel. Breakfast is also solid.