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HAKONE Setsugetsuka

3.5 star property
3.5-star ryokan near Hakone Kowakien Yunessun

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Photo gallery for HAKONE Setsugetsuka

Hot springs
Lobby
Japanese Western Style Room, For 3 People, Private Open-Air Bath
Run of the House, Non Smoking (Japanese Western/Open-Air Bath or Western/ Half Open-Air Bath)
Hot springs

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
1300-34 Gora, Hakone, Kanagawa, 250-0408
  • Hakone Gora Park
    ‪3 min walk‬
  • Hakone Museum of Art
    ‪7 min walk‬
  • Hakone Open Air Museum
    ‪12 min walk‬
  • Atsugi Air Base (NJA)
    ‪93 min drive‬

Room options

View all photos for Japanese Western Style Room, For 3 People, Private Open-Air Bath

Japanese Western Style Room, For 3 People, Private Open-Air Bath

Japanese Western Style Room, For 3 People, Private Open-Air Bath

  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Double Room, For 2 People, Private Open-Air Bath

Double Room, For 2 People, Private Open-Air Bath

Double Room, For 2 People, Private Open-Air Bath

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Run of the House, Non Smoking (Japanese Western/Open-Air Bath or Western/ Half Open-Air Bath)

Run of the House, Non Smoking (Japanese Western/Open-Air Bath or Western/ Half Open-Air Bath)

Run of the House, Non Smoking (Japanese Western/Open-Air Bath or Western/ Half Open-Air Bath)

  • Sleeps 4
  • 2 Twin Beds OR 2 Twin Beds and 2 Twin Futons

View all photos for Twin Room, For 2 People, Semi Open-Air Bath

Twin Room, For 2 People, Semi Open-Air Bath

Twin Room, For 2 People, Semi Open-Air Bath

  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Room

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (1257)
The price is CA $560
per night
CA $678 total
includes taxes & fees
19 Feb - 20 Feb
Hakone Kowakien TEN-YU

About the area

Hakone

Gora stay.Your stay at this Gora ryokan places you within 2 miles (3 km) of Hakone Kowakien Yunessun and Hakone Open Air Museum. Hakone Gora Park and Hakone Museum of Art are also within half a mile (1 km).

What's nearby

  • Hakone Gora Park - 3 min walk
  • Hakone Open Air Museum - 12 min walk
  • Hakone Kowakien Yunessun - 4 min drive
  • Ōwakudani - 4 min drive
  • Pola Museum of Art - 6 min drive

Getting around

  • Hakone Gora Station - 2 min walk
  • Kowakidani Station - 2 min drive
  • Haneda Airport (HND) - 102 min drive

Restaurants

  • ‪COFFEE CAMP - ‬3 min walk
  • ‪GORA BREWERY & GRILL - ‬5 min walk
  • ‪ラウンジ花影 - ‬12 min walk
  • ‪ぱんのみみ - ‬14 min walk
  • ‪箱根銀豆腐 - ‬2 min walk

About this property

HAKONE Setsugetsuka

3.5-star ryokan near Hakone Kowakien Yunessun
There's a restaurant on site. WiFi is free in public spaces. HAKONE Setsugetsuka also features a garden and an elevator. Limited free parking is available on a first-come, first-served basis.
  • 158 guestrooms or units
  • Front desk (24 hours)
  • Storage area for luggage
  • Garden
  • Elevator
  • Dining venue
HAKONE Setsugetsuka offers 158 accommodations with fireplaces and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe).

Languages

English, Japanese

Property amenities

Family friendly

  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Deep soaking bathtub
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Food and drink

  • Free bottled water
  • Refrigerator
  • Tea service at check-in

More

  • Desk
  • Fireplace
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Disposable personal items are available in the lobby.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve access to the hot springs. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Requests for dietary restrictions or food allergies cannot be accommodated.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

HAKONE Setsugetsuka Inn
Setsugetsuka Inn
Setsugetsuka
Ryokan HAKONE Setsugetsuka Hakone
Hakone HAKONE Setsugetsuka Ryokan
Ryokan HAKONE Setsugetsuka
HAKONE Setsugetsuka Hakone
HAKONE Setsugetsuka Ryokan
HAKONE Setsugetsuka Hakone
HAKONE Setsugetsuka Ryokan Hakone

HAKONE Setsugetsuka Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 122 out of 227 reviews
Rating 8 - Good. 77 out of 227 reviews
Rating 6 - Okay. 19 out of 227 reviews
Rating 4 - Poor. 7 out of 227 reviews
Rating 2 - Terrible. 2 out of 227 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, convenient location, helpful and gracious staff. The property is absolutely stunning and peaceful.
Stayed 1 night in Oct 2024

10/10 Excellent

Weixing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right at the cable car and train station, very convenient for guests to go to the park/mountains and to the town of Hakone and beyond. Breakfast and dinner are very good. The in room hot springs tub is great, as you don’t have to go to the public hot springs in the open. We had a great stay and fortunately enough to be able to see Mount Fuji on our last day, as it was raining before that.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking to experience a Japanese ryokan experience this is a good one to choose. Book half board and then enjoy great kaiseki dinners and real Japanese breakfasts. The typical stay here is 2 nights and they offer 2 dinner choices to complement them. Stay a third night and you will have to repeat one. We repeated the shabu shabu meal but had beef one night and fish the next. This was the first time we had had kaiseki meals and we certainly could not rate them relative to other kaiseki meals we can only say they left smiles on our faces. The staff and facilities were outstanding. We can’t comment on the onsen aspect of this inn as we opted for in room an open air ofuro so we could enjoy the waters together but the only thing that would have made the soaks any better would have been about 20 degrees cooler and some snow flakes. Eat your hearts out fans of Strawberry Hot Springs in Steamboat springs. Oh. Did we mention Mt Fuji is just over the hill? Yes Fuji-san graced us with a great view but only after we endured a weather front that showered us with grapple then swept away the clouds revealing the mountain. Think positive. Everyone is encouraged to wear the samue or yukata’s provided by the ryokan and it has an egalitarian effect that is quite pleasing. This not a small place but it is great for first time ryokan visitors.
Stayed 3 nights in Oct 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional hotel with incredible public bath facilities. We loved the ambiance and the included traditional meals (breakfast and dinner). The staff were so helpful and the food service was top notch. Highly recommend!
Stayed 3 nights in Oct 2024

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great traditional onsen experience
A great traditional stay in a Japanese onsen hotel. The hotel rooms were large and comfortable. Our room had the traditional floor seating and private wooden bath in the balcony, all of which was well maintained. The hotel included dinner and breakfast as part of the stay which again was traditional. Dinner was huge including several courses which had all been translated and explained in English. Breakfast is also traditional Japanese fare including rice, fish and miso (so if you’re a coffee and toast sort of person you will be disappointed) Again this was generous portion! The hotel is super central, just a short distance from the Gora station making it easy to access upon arrival and also central for all other attractions in the area.
Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in an amazing area, right next to the train and funicular station to get around the mountain.
Stayed 2 nights in Sep 2024

10/10 Excellent

Hai Tao

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Jul 2024

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing return to Hakone
We returned to Setsugetsuka after an absence of 10+ years while we visited other parts of Japan. It was a very comfortable & pleasant homecoming!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
This ryokan was beautiful and very comfortable to stay in! Utilized the onsen baths everyday and their dinners were beyond excellent 👌
Stayed 4 nights in Apr 2024

10/10 Excellent

Wesley

Stayed 1 night in Apr 2024

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire place was a vibe by itself. Enjoyed my stay, a pity that I was only there for a night! The onsen (both public and private) were fantastic. Rooms were clean.

4/10 Poor

Siu Po

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This has got to be the worse maintained property I have seen in Japan so far. Other said the hotel is old. I have seen old hotel but in much better shape. We were assigned the building further away. Hallway walls shows wear and partially patched up. Inside the room you can see air eommo dust and very heavy limestone formed on the shower glass door as if they've never cleaned it. Dust also obvious in the mens changing room where you dry your hair. There were 6 spots for the hairdryer but only 3 stools. Not recommend for the price I paid. Only positive point is the location, being the closest to Gora Station. that's all
Stayed 1 night in Feb 2024

10/10 Excellent

Maurice, Wrentham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing one night stay. Our room is a traditional tatami with a modern twist for bed and washing facilities - wonderful. The hotpot dinner was great, with many appetizers and sushi's. And the breakfast was no second to the dinner the night before. I hardly eat any breakfast usually, but in that morning I felt I had a lunch and a dinner. We didn't go to the public hot pools, nor the private ones which were always occupied. So instead we had our soaking in our balcony where we fill the soaking bath with hot spring water. The hotel is less than 2 minutes walking distance from the Gora train station and the cable car which took us to Hakone and back. The park and museum just a short walk up the hill were wonderful.
Stayed 1 night in Nov 2023

10/10 Excellent

BEE LENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is well organised, serves delicious kaiseiki meal, location is good, few minutes walk from Gora station

8/10 Good

koichi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay here when we visit Hakone. The only downside to booking with Expedia is that dinner is not included! I enjoy having dinner there since it is a nice japanese experience but there wasn't an option to add on dinner and by the time I arrived, it was all booked up.
Stayed 2 nights in Mar 2023

10/10 Excellent

Zang

Stayed 2 nights in Mar 2023

10/10 Excellent

Colman

Stayed 1 night in Mar 2023

10/10 Excellent

Polly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hot spring resort
Very beautiful setting, and hot springs are wonderful. The meals are excellent, beyond expectations.
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Expensive and a bit disappointing…
I was hoping for an authentic ryokan experience, but I think this place is a tourist trap. We paid $300 for one night and though the private bath in the unit and the onsen were nice, it was nothing impressive. I’ve seen better onsen at a public sento. More importantly, I was so disappointed that our reservation did not include a kaiseki dinner, which is a major part of the whole ryokan experience. Even if we wanted to add on the kaiseki dinner, we could not, because they did not have any more open seats. Another thing to consider is that there was barely any restaurants open nearby around dinner time, except for a katsu place. So that was the only thing we could eat for dinner that night. We asked the staff at the front desk beforehand what there is to eat for dinner around the area and they were no help at all. Keep in mind, I can speak Japanese so there was no language barrier there. They just were not helpful. Then when it came time to check out the next morning, I asked if we could extend our check-our time to noon instead of 11am. They said it costs ¥2,000 to extend for an hour, which is ridiculous, considering how expensive this place is. Even a Holiday Inn would allow you to push back your check-in time for free.
Stayed 1 night in Jan 2023

10/10 Excellent

Sherman

Stayed 1 night in Jan 2023

8/10 Good

Zee Shing