At booking, I had made a mistake in dates and asked for a small change but was refused, thus losing a night’s payment of about £70. When l stayed at the property, l was alone most of the time, so l know that the change of dates l had asked for could have easily been accommodated. When in Japan, it was extremely difficult to reach the property on the phone. I had to seek assistance from Expedia on every step. At the property itself, no maintenance whatsoever — garbage was not picked up a single time during my week-long stay. With the exception of a staff member called Yogi who tried to be nice,, the rest was disappointing. Expedia should not be promoting this place.