Motohakone stay.Within a 10-minute walk of this Motohakone guesthouse, you'll find Sengokuhara Onsen and Hakone Pirate Ship. Hakone Visitor Center and Kuzuryu Shrine are also within 2 miles (3 km).
HESTA Hakone offers its guests laundry facilities, a television in a common area, and a microwave in a common area. Public spaces have free WiFi.
This Hakone guesthouse is smoke free.
22 guestrooms or units
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Television in lobby
No smoking on site
Microwave in a common area
HESTA Hakone offers 22 accommodations with slippers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Guests have access to shared bathrooms. Bathrooms include shower/tub combinations, spring water baths, and toilets with an electronic bidet.
Public bath/onsen services include a yukata (Japanese robe).
Languages
Japanese
Property amenities
Family friendly
Laundry facilities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Onsite parking options include a carport
Accessibility
This property does not have elevators
Room amenities
Bedroom
Air conditioning (climate-controlled)
Bed sheets
Heating (climate-controlled)
Bathroom
Detached shared bathroom
Electronic bidet
Hair dryer
Shower/tub combination
Spring water bathtub
More
Slippers
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 20
Check-out
Check-out before 10:00 AM
Special check-in instructions
The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
Access methods
Front desk (limited hours)
Pets
No pets allowed
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Property payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Towels fee: JPY 220 per person, per night (or guests may bring their own)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
We should mention
Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
Property is also known as
HESTA Hakone Hakone
HESTA Hakone Guesthouse
The Grand Resort Hakone
HESTA Hakone Guesthouse Hakone
HESTA Hakone Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 28 out of 80 reviews" "
10 - Excellent
28
Rating 8 - Good. 27 out of 80 reviews" "
8 - Good
27
Rating 6 - Okay. 16 out of 80 reviews" "
6 - Okay
16
Rating 4 - Poor. 5 out of 80 reviews" "
4 - Poor
5
Rating 2 - Terrible. 4 out of 80 reviews" "
2 - Terrible
4
8.0/10
Cleanliness
7.8/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Good
Gina
Travelled with family, Travelled with partner
19 Aug 2024
Liked: Cleanliness, staff & service
Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.
This is the great hotel with bigger room than others hotels I got in Japan trip. Nice bathroom with all supplies you need. Easy to walk to Togendai station and bus station. The locals restaurant are closed around 5pm.
It's quiet new the hotel, and friendly staff (we were sorry for late because did not check the email carefully late check in is 10pm, but the staff was waiting for us). If you drive, will be a very good option to stay at this hotel, covenience for sights seeing.
Very comfortable. Vito was super helpful at the front desk too.
Verified traveller
Stayed 2 nights in Apr 2024
4/10 Poor
Vicent
22 Feb 2024
Vicent
8/10 Good
BEE BEE
12 Nov 2023
BEE BEE
Stayed 1 night in Nov 2023
4/10 Poor
Feng Ren
3 Nov 2023
Liked: Staff & service
Disliked: Cleanliness, amenities
There is not much dining options around this hotel. The counter has some snacks and instant noodles, and there are vending machines selling microwave food. Which are rather poor choices of food.
My toilet also reeks of urine stench. Because the toilet is separate from the shower and there is no drainage in the toilet floor, you can’t wash the toilet and get rid of the stench.
The room makes use of motion sensors for lighting in certain areas. You can brush your teeth at the sink directly behind the door, but the light will turn off around 30 seconds and you will have to activate the motion sensor again while still brushing your teeth.
If the hotel can make improvement on these areas, then the stay will be more enjoyable and less stressful.
Feng Ren
Stayed 1 night in Nov 2023
8/10 Good
Daphne
Travelled with partner
13 Oct 2023
Liked: Cleanliness
For an economy property, it was fine.
A little tricky to find and no food service on property ( a 15 minute walk downhill to a lovely Japanese restaurant for dinner, but nothing opened in the area in the morning)
A little far from all the attractions. Not much around. All the restaurants close by 4pm. Even the only convenience store at the station closes at 5pm. Only vending machine food are available.
Muy conveniente para ir caminando al Lago Ashi y tomar el teleferico o el barco, aunque no hay nada mas a los alrededores es un lugar ideal para una escapada, las aguas termales un poco basicas pero fue comodo.