2/10 Terrible
Lyvia
6 Oct 2024
Disliked: Cleanliness, room comfort
Horrendous.
Me and My boyfriend booked here as we were going to a concert at the eventim apollo. After a 4hr journey to this hotel we were presented with the worst "hotel" room we've ever stayed in. After reading some reviews we knew it wasn't going to be luxury but christ. Our room was outside down some steps into the basement. As soon as I walked in I couldn't believe what I was seeing.
The guy and reception was nice enough except for when I decided to go back to reception after an hour of contemplating and asked him if there was any chance of a room swap as the room we were given was simply dire.
I then showed the guy multiple photos of why I was not happy and he didn't say anything except I will come look at it in a minute. When coming to look, he walked around and said nothing. After showing him how unclean and faulty everything single item was, I asked if there was anything that could be done about the situation and he said give me 5-10 mins as we are fully booked but may have a room. I min later he asked me to come and look at a different room (another basement room) to see if it was any better. The stench of stale fags hit me as soon as the door opened and immediately the smell, broken shower head and the scratches and stains everywhere. So we chose to just keep the other room.
Also our fire alarm went off at 1 and 5am which was fab.
I wish I could write more…
We really were going to pay to stay somewhere else and would have if it wasn't for the concert being so near.
Lyvia
Stayed 1 night in Oct 2024