2/10 Terrible
Kaitlin
Business traveller
Jan 9, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for my hotel room for 2 days, after checking in my first night I got up to go to work the next morning having left my clothes in my hotel room. In the middle of my work shift I received a text message that I have been checked out of my hotel room. When I called the hotel to find out what was going on I was told housekeeping went into my room and determined that I did not have enough personal belongings in the hotel room to be deemed still checked in. The maid told the front desk that I had checked out therefore they closed off my room and automatically refunded it after night one. Not only was I told that no manager was on site to speak to but I was told nothing could be done and the lady that checked me out directly lied saying I came to the front desk when I very clearly got up and went out the side door to my work truck. Because they automatically refunded my funds I couldn't access my money for 3 to 5 days and ended up sleeping in my work truck last night at a truck stop. Not only that but my clothes are still missing. I have receipts and complete paperwork proving I had already paid in full for two nights the fact that they checked me out without me even being on the property physically is mind blowing. Parts of the counters in this room were damaged and the hotel had a dingy vibe to begin with but I was hoping to at least be able to get through the three days of work I had ahead. Do not stay at this econo Lodge they are operating in EXTREMELY SHADY ways!!!!
Kaitlin
Stayed 2 nights in Jan 2025