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Holiday Inn Express Hangzhou Westlake East by IHG

2.5 star property
Hotel near West Lake, connected to a rail/subway station in Hangzhou

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Photo gallery for Holiday Inn Express Hangzhou Westlake East by IHG

View from room
Suite, 1 Bedroom
Interior
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Laundry
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Breakfast included

Explore the area

Map
NO.2 WESTLAKE AVENUE, SHANGCHENG DISTRICT, Hangzhou, 310009
  • Wushan Night Market
    ‪3 min drive‬
  • West Lake
    ‪3 min drive‬
  • Hangzhou Tower Shopping Mall
    ‪7 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Lake View

Down comforters, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, Lake View

  • 32.0 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Lake View

Down comforters, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds, Lake View

  • 32.0 sq m
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Down comforters, minibar, in-room safe, individually decorated

Standard Room

  • 32.0 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 64 sq m
  • Lake view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room (Specialty)

Down comforters, minibar, in-room safe, individually decorated

Room (Specialty)

  • 32.0 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, Multiple Beds, City View

Standard Room, Multiple Beds, City View

Standard Room, Multiple Beds, City View

  • 32.0 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 32.0 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds, City View

View from room

Standard Room, 2 Single Beds, City View

  • 32.0 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Down comforters, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

View from room

Standard Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Exterior

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About the area

Hangzhou

Shangcheng stay.Your stay at this Shangcheng hotel places you within 2 miles (3 km) of West Lake and Museum of Traditional Chinese Medicine. Phoenix Mosque and Si Cheng Church are also within 2 miles (3 km).

What's nearby

  • Wushan Night Market - 3 min drive - 2.4 km
  • West Lake - 3 min drive - 2.7 km
  • Hangzhou China Silk Town - 5 min drive - 4.4 km
  • Wulin Square - 6 min drive - 5.8 km
  • Hangzhou Tower Shopping Mall - 7 min drive - 6.7 km

Getting around

  • Moyetang Station - 1 min walk
  • Hangzhou Station - 2 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 30 min drive

Restaurants

  • ‪永和大王 - ‬6 min walk
  • ‪肯德基 - ‬18 min walk
  • ‪大娘水饺 - ‬6 min walk
  • ‪真功夫 - ‬18 min walk
  • ‪红门茶膳 - ‬1 min walk

About this property

Holiday Inn Express Hangzhou Westlake East by IHG

Hotel near West Lake, connected to a rail/subway station in Hangzhou
There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 1619 square feet (150 square meters) and includes a conference center. The business-friendly Holiday Inn Express Hangzhou Westlake East by IHG also features a vending machine, complimentary newspapers in the lobby, and laundry facilities.

Smoking is allowed in designated areas at this Hangzhou hotel.

  • 252 guestrooms or units
  • 21 levels
  • Meeting rooms
  • 1619 sq ft of conference space
  • 150 sq m of conference space
  • Breakfast available (free)
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Dining venue
Holiday Inn Express Hangzhou Westlake East by IHG offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations have separate sitting areas. Beds feature down comforters. A pillow menu is available. Televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English

Similar properties

Exterior

UrCove by Hyatt Hangzhou Westlake

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  • Restaurant
  • Air conditioning
  • Gym
4.4 out of 5, Excellent, 48 reviews
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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Area rugs in room
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • Low-height door lock
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Express Hangzhou Westlake East by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Holiday INN EXP Westlake East
Holiday Inn Express Hangzhou Westlake East
Holiday Inn Express Hangzhou Westlake East by IHG Hotel
Holiday Inn Express Hangzhou Westlake East an IHG Hotel
Holiday Inn Express Hangzhou Westlake East by IHG Hangzhou
Holiday Inn Express Hangzhou Westlake East by IHG Hotel Hangzhou

Holiday Inn Express Hangzhou Westlake East by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 47 reviews
Rating 8 - Good. 11 out of 47 reviews
Rating 6 - Okay. 6 out of 47 reviews
Rating 4 - Poor. 1 out of 47 reviews
Rating 2 - Terrible. 2 out of 47 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Hiroshi, Novi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
洗衣服免费是好点。服务员冷面孔多。停车厂的保安必须换了，为了应付领导的检查，居然让我们准备登记入住时走后门进酒店。早餐ok。

8/10 Good

Ayub

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was great
Stayed 1 night in Oct 2024

10/10 Excellent

WILLIE

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2024

6/10 Okay

PIN LENA

Travelled with group
The good about this hotel is the proximity to the Metro Station. However when it come to cleanliness, there is room of improvement. The aircon vent in the room is filled with a thick layer of dirt. Please do arrange for servicing upon review of this feedback. Aside the front desk staff on night shift need to be more attentive to customers' request. We do understand there maybe fewer staff on duty but please do not respond negatively. Thank you.
Stayed 4 nights in Jul 2024

10/10 Excellent

Andrew, Ontario

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BIG TIP ON CHECKOUT
Good place to stay on a budget, high quality for price. Good size clean rooms. great staff. Good location . No disgusting smokers noticed as per Chinese-name hotels. TIP. watch out. Some hotels in China don't understand the hotels.com (expedia) credit system... ask for a manager if the staff start trying to get the money off you. They must debit the booking code in expedia where your money was held in trust if you pre-paid. You may have to insist on the manager. ALLOW TIME !! Most western hotel names understand, but I still get about 1 in 10 that doesn't. Be aware Hotels.com is owned by expedia.... this will help greatly. There is no translation name for expedia either. Stick with western-named hotels , not obvious chinese ones like "happy blossom golden sun bloom "etc etc. You are also more likely to not get stuck with problems of language.
Stayed 5 nights in Apr 2024

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday inn good quality on a budget.
Good quality, but relatively budget hotel. Semi western which gives a good flavour of local, but without filthy smokers. We got a higher grade room for little more on hotels.com. Good to see the stinky smokers are finally being given the bums rush in china... at more western hotels anyway. Their pervasive stink is unbearable at very chinese hotels, so be warned. Generally a western name gets you better quality as they have a brand to protect.
Stayed 1 night in Apr 2024

10/10 Excellent

Yingshi

Stayed 1 night in Apr 2024

10/10 Excellent

Chai

Stayed 1 night in Jan 2024

10/10 Excellent

Son

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Minnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

N Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Sep 2023

10/10 Excellent

Yayueh

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Meng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Yat Fan Yvonne

Stayed 2 nights in Nov 2024

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special thanks go to CC Zheng, who enthustically help me book a taxi to airport. Thanks CC
Stayed 2 nights in Oct 2024

10/10 Excellent

YING LOK EDMOND

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
鄰近地鐵站，交通方便！ 自助早餐不俗，值得推薦！推薦
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Mitsunobu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
六本木駅から徒歩1, 2分の距離
Stayed 1 night in Aug 2024

6/10 Okay

Takeshi

Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Ying Lok Edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常接近地鐵站出口，交通十分方便！杭州當地朋友也說是不錯的選擇！ 房間乾淨整潔，唯獨少了電冰箱！夏天就要到附近的便利店自行購買了！ 另外要一讚是酒店的自助早餐！款式豐富，是中/西式，保證滿意！
Stayed 3 nights in Jul 2024

8/10 Good

CHENG-JUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

2/10 Terrible

Fabricio

Stayed 1 night in Apr 2024

8/10 Good

WING TONG

Travelled with family
Liked: Cleanliness, staff & service, room comfort
整體很好
有些設施壞了，要盡快修理，例如乾衣機、咖啡機，其他都好好
Stayed 9 nights in Apr 2024