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Oakwood Residence Hangzhou

4.5 star property
4.5-star luxury aparthotel near Zhejiang University Yuquan Campus, connected to a shopping center

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Photo gallery for Oakwood Residence Hangzhou

Two Bedroom Executive | Living area
Down comforters, pillowtop beds, in-room safe, desk
Exterior
Reception
Fridge, microwave, stovetop, coffee/tea maker

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Washer
  • Pool
  • Pet-friendly
  • Room service
  • Gym

Explore the area

Map
No 28 Jiaogong Road, Hangzhou, Zhejiang, 310012
  • Zhejiang University Yuquan Campus
    ‪20 min walk‬
  • Hangzhou Botanical Garden
    ‪4 min drive‬
  • Westlake Culture Plaza
    ‪4 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪43 min drive‬

Room options

View all photos for Two Bedroom Executive

Two Bedroom Executive | Living area

Two Bedroom Executive

  • 110 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for One Bedroom Executive

One Bedroom Executive

One Bedroom Executive

  • 67 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Executive (Twin Beds)

Studio Executive (Twin Beds)

Studio Executive (Twin Beds)

  • 50 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Deluxe

Down comforters, pillowtop beds, in-room safe, desk

Studio Deluxe

  • 45 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive

Down comforters, pillowtop beds, in-room safe, desk

Studio Executive

  • 50 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Sofitel Hangzhou Westlake

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (427)
The price is CA $177
per night
CA $206 total
includes taxes & fees
8 Mar - 9 Mar
Sofitel Hangzhou Westlake

About the area

Hangzhou

Central Hangzhou getaway .Your stay at this Xihu aparthotel places you within 3 miles (5 km) of Zhejiang University Yuquan Campus and Hangzhou Tower Shopping Mall. Wulin Square and Broken Bridge are also within 3 miles (5 km).
View more Aparthotels in HangzhouOpens in a new window

What's nearby

  • Zhejiang University Yuquan Campus - 20 min walk
  • Wulin Square - 4 min drive
  • Hangzhou Tower Shopping Mall - 4 min drive
  • West Lake - 5 min drive
  • Lingyin Temple - 7 min drive

Getting around

  • East Railway Station - 9 min drive
  • Wensan Road Station - 11 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 43 min drive

Restaurants

  • ‪卜家风情餐厅 - ‬1 min walk
  • ‪杭州名茶总汇休闲茶吧 - ‬1 min walk
  • ‪青青花艺 - ‬1 min walk
  • ‪江民杀毒软件 - ‬1 min walk
  • ‪杭州伟士电脑公司 - ‬1 min walk

About this property

Oakwood Residence Hangzhou

4.5-star luxury aparthotel near Zhejiang University Yuquan Campus, connected to a shopping center
Oakwood Residence Hangzhou offers its guests an indoor pool, a sauna, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and a meeting room are available. The luxury Oakwood Residence Hangzhou also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Limited free parking is available on a first-come, first-served basis. A complete renovation of Oakwood Residence Hangzhou was completed in January 2023.

This 4.5-star Hangzhou aparthotel is smoke free.

  • 1 building
  • 155 guestrooms or units
  • 19 levels
  • Built in 2011
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Oakwood Residence Hangzhou offers 155 air-conditioned accommodations with washers/dryers and laptop-compatible safes. Pillowtop beds feature down comforters. A pillow menu is available. 47-inch LCD televisions come with digital channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Hangzhou aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, German, Japanese

Property amenities

Pool/Spa

  • Indoor pool
  • Sauna

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Height restrictions apply for onsite parking

Family friendly

  • Free crib/infant bed

Restaurants on site

  • Oakleaf

Kitchen

  • Refrigerator
  • Stovetop
  • Microwave
  • Rice cooker
  • Toaster
  • Cookware/dishes/utensils
  • Electric kettle
  • Coffee/tea maker

Dining

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 124 for adults and CNY 70 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Bedrooms

  • Down comforter
  • Pillow top mattress
  • Bed sheets provided
  • Pillow menu
  • Rollaway/extra beds: CNY 250.0 per night

Bathrooms

  • Bathrobes
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided
  • Free toiletries

Entertainment

  • 47-inch LCD TV with cable/satellite service

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry service

Work spaces

  • 1 meeting room
  • Business center
  • Desk

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • CNY 500 per pet per stay
  • 1 total (up to 22 lbs per pet)
  • Welcoming cats and dogs only
  • One-time cleaning fee: CNY 500

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Laptop-compatible safe
  • Free newspapers (lobby)
  • Porter/bellhop

Location highlights

  • Connected to a shopping center
  • In the business district
  • In the city center
  • In a regional park

Things to do

  • Fitness center
  • Fitness classes on site

Safety features

  • Carbon monoxide detector installed (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • Security system

General

  • 155 rooms
  • 19 floors
  • 1 building
  • Built in 2011

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 28 to January 31:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: CNY 500 per pet, per stay, plus a one-time cleaning fee of CNY 500
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 250.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 2000 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 124 for adults and CNY 70 for children
  • Pet fee: CNY 500 per pet, per stay plus CNY 500 one-time cleaning fee
  • Rollaway bed fee: CNY 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. The property is professionally cleaned.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Oakwood
Oakwood Hangzhou
Oakwood Residence Aparthotel
Oakwood Residence Aparthotel Hangzhou
Oakwood Residence Hangzhou
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hotel Hangzhou
Oakwood Hangzhou Hangzhou
Oakwood Residence Hangzhou Hangzhou
Oakwood Residence Hangzhou Aparthotel
Oakwood Residence Hangzhou Aparthotel Hangzhou

Oakwood Residence Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 157 out of 293 reviews
Rating 8 - Good. 98 out of 293 reviews
Rating 6 - Okay. 23 out of 293 reviews
Rating 4 - Poor. 13 out of 293 reviews
Rating 2 - Terrible. 2 out of 293 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ean Suat

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staying at Oakwood Residence Hangzhou served our objective well. We were looking for a hotel that provides washer as we were traveling light. The area is pretty centralised, walkable to the famous West Lake, also have restaurants and convenient stores.
Stayed 2 nights in Nov 2024

8/10 Good

Steve

Business traveller
Liked: Cleanliness, room comfort
Great service from the front desk
Stayed 3 nights in Jun 2024

8/10 Good

Huan, Fremont

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
位置非常好，也非常安静，离西湖不到4公里。房间很大很舒适，下次去杭州还会住这家。
Stayed 1 night in Apr 2024

4/10 Poor

Alan

Disliked: Room comfort
Mattress was like sleeping on a rock.
Stayed 1 night in Feb 2024

10/10 Excellent

Qihan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a 2 bedroom apartment on a high floor. Well kept property, everything looks new and clean. Staff were attentive and polite. Downsides : Dryer was faulty but detergent was provided for washer. No laundry basket. Would be helpful if there is a towel rack in the spacious bathroom, the clothes hook behind the toilet door is too high for an average height female. Pillows were too flat and bed too firm. Other than that, would love to return to stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Chuan

Stayed 2 nights in Nov 2023

10/10 Excellent

baozhen

Stayed 2 nights in Jan 2023

10/10 Excellent

Derrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Oakwood in Hangzhou. I rate it 5 of 5. I stay here on each of 10 visits. Great location, scores of restaurant in the Oakwood complex. 24 hour Family Mart. 24 hour fitness center. And the greatest king size bed that knocks you out. Many rooms are like big apartments. A nice reasonable restaurant in the hotel.
Stayed 9 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
what a reasonable price it was, such an excellent facility and location. It was an unbelievably comfortable trip.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Book a room with bath tub but was told i didnt book.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall ok
Overall ok but room was a bit smelly.
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old property with unhelpful staff
Stayed for 8 nights so far because of the location. BUT, their rooms smell - since it's service apt, the cooking smells from your neighbors will stay exactly in your room forever. Rooms are old, the beds are peeled off. Housekeeping don't do their jobs - your trash stay in where they were after the housekeeping and they never refill your toiletry. Most importantly, their staff are incompetent. I see 3-4 young employees standing at the front desk doing nothing. When asked them for help, they looked at each other and don't know what they were doing. The back office staff were very unhelpful - when I had an issue and needed to talk to the front desk, they transferred my call 3 times and everytime when the phone was picked up by a different staff, they gave me inconsistent information. The problem remain unsolved after four international calls.
Stayed 4 nights in Feb 2019

10/10 Excellent

Akares

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Northman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 3 nights in Jan 2019

8/10 Good

Ava Yun Yun

Liked: Room comfort
Could do with a good sprucing!
It was a good layout that enabled a family of 5 to have quality time in the living / dining area. The rooms were well laid out but I have to say the housekeeping staff was inconsistent in their quality of housekeeping practices. The apartment is in need of a refurbishment - signs of extreme wear and tear visible. Scratches and dents on the corners of the walls. Also, the cleanliness can be improved: shades of grey finger marks can be seen on the kitchen cabinet doors, drawer pulls and especially the door pull on the refrigerator. The privacy net curtains could also do with a good laundering! Carpets a thorough shampoo. The pillows are way too soft and the mattress way too firm!
Stayed 5 nights in Dec 2018

10/10 Excellent

Mark

Great hotel, very clean and large rooms in a good location with plenty of food options.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

Sameera

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2018

10/10 Excellent

Qin, New York

Liked: Staff & service, property conditions & facilities, room comfort
Really enjoyed the stay
The apartment is spacious and comfortable. Staff was courteous and the location is good. Great for groups. Definitely recommend it.
Stayed 4 nights in Sep 2018

8/10 Good

LIANG, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Not as good as I expect
I stayed in Oakwood Residence Hangzhou many times, but the Executive room feeling is not as good as the Business room.
Stayed 1 night in Sep 2018

10/10 Excellent

Xinyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Great
Stayed 2 nights in Jun 2018