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The East Hotel Hangzhou

4.5 star property
4.5-star luxury hotel near West Lake

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Photo gallery for The East Hotel Hangzhou

Property amenity
Lounge
Executive Room, 1 King Bed
Property entrance
CEO Suite

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Gym
  • Parking included
  • Laundry

Explore the area

Map
No.198 South Hushu Road, Gongshu District, Hangzhou, Zhejiang, 310005
  • Westlake Culture Plaza
    ‪19 min walk‬
  • Zhejiang Museum of Natural History
    ‪20 min walk‬
  • Hangzhou Tower Shopping Mall
    ‪3 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪38 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Down comforters, Tempur-Pedic beds, free minibar, in-room safe

Family Room

  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Business King Room-free transportation within 10KM/stay

Down comforters, Tempur-Pedic beds, free minibar, in-room safe

Deluxe Business King Room-free transportation within 10KM/stay

  • 54 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for CEO Suite

CEO Suite

CEO Suite

  • 83 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Business King Room

Deluxe Business King Room

Deluxe Business King Room

  • 54 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite

Down comforters, Tempur-Pedic beds, free minibar, in-room safe

Luxury Suite

  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Business Twin Beds Room

Business Twin Beds Room

Business Twin Beds Room

  • 37 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Business King Size Room

Business King Size Room

Business King Size Room

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

Hangzhou Jiutai Hotel

  • Free WiFi
  • Gym
  • Bar
  • Laundry
4.8 out of 5, Exceptional, (5)
The price is CA $301
per night
CA $352 total
includes taxes & fees
22 Feb - 23 Feb
Hangzhou Jiutai Hotel

About the area

Hangzhou

Heart of Hangzhou.Your stay at this Gongshu hotel places you within 2 miles (3 km) of West Lake and Wulinmen Wharf. Westlake Culture Plaza and Zhejiang Museum of Natural History are also within 2 miles (3 km).

What's nearby

  • Wulin Square - 3 min drive
  • Hangzhou Tower Shopping Mall - 3 min drive
  • Broken Bridge - 3 min drive
  • West Lake - 3 min drive
  • Zhejiang University Yuquan Campus - 4 min drive

Getting around

  • East Railway Station - 8 min drive
  • Shentangqiao Station - 9 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 38 min drive

Restaurants

  • ‪半亩地 - ‬3 min walk
  • ‪川味观 - ‬2 min walk
  • ‪杭州天鸿饭店 - ‬3 min walk
  • ‪金田中日式烧烤店 - ‬3 min walk
  • ‪金碧擦鞋 - ‬5 min walk

About this property

The East Hotel Hangzhou

4.5-star luxury hotel near West Lake
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms.

Public spaces have free WiFi and wired Internet. A 24-hour fitness center, a library, and a terrace are also featured at the luxury The East Hotel Hangzhou. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Art Deco Hangzhou hotel.

  • 1 building
  • 122 guestrooms or units
  • 10 levels
  • Meeting rooms
  • Built in 2013
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
The East Hotel Hangzhou offers 122 air-conditioned accommodations with iPod docking stations and free minibar items. Tempur-Pedic beds feature down comforters. A pillow menu is available. 40-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Languages

Chinese (Mandarin), English

Property amenities

Family friendly

  • Free theme park shuttle
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free extended parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free theme park shuttle

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 124 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Swimming pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchairs available on site

Room amenities

Entertainment

  • 40-inch LCD TV
  • iPod dock
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Pillow menu
  • Tempur-Pedic bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar
  • Mini-fridge

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between April 24 and April 29.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The East Hotel Hangzhou

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 268.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CNY 124 per person
  • Airport shuttle fee: CNY 330 per vehicle (one way)
  • Rollaway bed fee: CNY 268.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

East Hotel Hangzhou
Hangzhou East Hotel
East Hangzhou
The East Hotel Hangzhou Hotel
The East Hotel Hangzhou Hangzhou
The East Hotel Hangzhou Hotel Hangzhou

The East Hotel Hangzhou Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 258 out of 400 reviews
Rating 8 - Good. 122 out of 400 reviews
Rating 6 - Okay. 13 out of 400 reviews
Rating 4 - Poor. 3 out of 400 reviews
Rating 2 - Terrible. 4 out of 400 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

J S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

YUENYI BARBAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and everything
The hotel staff were nice, efficient and accommodating, and helped to make my stay really easy and wonderful. The room is spacious, the bathroom is huge. Everything was so clean, and they also provided good quality bathroom amenities. It was really a great experience. Thanks - esp to Jason, Ada and Chris at the front desk.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A thoughtful and comfortable boutique hotel
It is a thoughtful hotel paying attention to details. The room is spacious, comfortable and clean though the floor is a bit worn down. I like the lighting buttons which are located at both sides of the bed for easy access. However, the lighting at the entrance where the airconditioner is located is not enough. It will be better if a luggage rack is provided. Mimi bar is also free. The staff are polite and helpful. The location is convenient with local eateries and subway station nearby.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely designed hotel, staff is helpful and speaks well english
Stayed 2 nights in Apr 2019

10/10 Excellent

RINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019

8/10 Good

J S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast used to be really good but is now pretty por
Stayed 4 nights in Jan 2019

10/10 Excellent

Elaine, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , helpful staff . Felt star warmth , like a home
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay
We had only one night there and spend omat of time outside, but we were very happy about everything in Hotel. Maybe the breakfast buffet could have some more options but we didnt left with empty stomachs, so no problems in there. Especially the bathrobes very super comfortable! :)
Stayed 1 night in Oct 2018

8/10 Good

Yu

Liked: Staff & service, property conditions & facilities, room comfort
Nice stay
It is nice and cosy
Stayed 5 nights in Sep 2018

10/10 Excellent

shieh, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, cleanliness, good food
I enjoyed my stay at east hotel. Room was spacious and, comfortable, and clean. Hotel breakfast was great. I am very impressed with the service standard of the staff. Would specially commend "Emily" at the front desk, who helped me with setting up my digital payment methods and gave me great advice and tips about Hangzhou. I will definitely come back to this hotel the next time i am in Hangzhou.
Stayed 2 nights in Sep 2018

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The East Hotel, Hangzhou
East Hotel is nice, modern, boutique style hotel. Friendly and helpful staff and the room was clean quiet and comfortable.
Stayed 3 nights in Sep 2018

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had great experience with the hotel, especially Catherine from the front desk is extremely helpful and professional .
Stayed 3 nights in Sep 2018

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at The East Hotel Hangzhou
We had a wonderful stay at the East Hotel recently (Aug 6-8 and Aug 10-12)and was most impressed with the professionalism and the warm service from all the staff at the front desk - there were too many of them to name during our stay, but Jason, Lucy, Ada, Ken, Joanna and Leo in particular saw to our every needs from train bookings, concert tickets, directions to places of interest. The staff were well trained and took pride in providing excellent service. The hotel breakfast was delicious with a good choice of main and buffet selection, the room was comfortable and clean with only one minor detail which we would like to suggest for improvement - the lighting was a little dim particularly at the dressing and bath room mirror area. We will highly recommend this hotel to both business and family travellers.
Stayed 2 nights in Aug 2018

10/10 Excellent

MP, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really nice hotel
the hotel is new and clean. only negative thing is the water temperature is not stable. what's more, you got free mini bar!
Stayed 4 nights in Jul 2018

10/10 Excellent

MS LI T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

J S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful boutique hotel. Large, well-equipped rooms and charming and friendly service. A real home from home.
Stayed 5 nights in May 2018

6/10 Okay

Ming

Liked: Cleanliness, property conditions & facilities, room comfort
a little bit disappointed stay
The first night hotel is out of power in the 2:00 am( the hotel said it is route check repair), and it was so hot, I was being waked up, the bad thing is that the hotel do not give you a warning before this happen.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay is good. Spacious and clean, staff were nice and helpful. Some electrical appliances didn’t work and malfunctioning of air con in the first night. But lucky it’s not a hot season so still manageable without air con for the night. Considering it’s price, this is already a very value for money hotel despite the small hiccups
Stayed 5 nights in Mar 2018