I arranged for someone from the hotel to pick me up at the airport. I gave them my arrival time and flight info several days beforehand. There was no driver there for me when I landed so I asked the woman at the information desk to call the hotel and tell them that I had arrived. I had to wait for about half an hour before the driver showed up. Not a huge deal, but also not pleasant when you are tired and hungry and it's getting late. The room itself was fine; spacious and clean, although no hot water (not even warm), and the TV was not working. I slept poorly because the hotel is right on the freeway and there was also construction going on nearby, so it was noisy all night. But worst of all, the next morning when I was checking out I paid 50,000 VND for my room service the night before, and they shorted me on the change! I gave him 500,000 VND and he gave me back 250,000. That means he pocketed 200,000 for himself. They also charged me 60,000 VND for the 3 minute ride back to the airport. One of the reasons I chose this hotel was because it advertised free airport shuttle. All in all, terrible experience at Airport View. I do not recommend staying there.