There's a restaurant on site, as well as a coffee shop/cafe. A free manager's reception is offered daily. WiFi is free in public spaces. A shuttle from the airport to the hotel (available 24 hours), a cruise ship terminal shuttle, and a train station drop-off service are available for a fee. A library, multilingual staff, and tour/ticket assistance are also featured at BC Family Homestay - Ha Noi - Hostel.
This Hanoi hostel is smoke free.