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Le Petit Prince Hanoi Hotel & Rooftop Bar

5.0 star property
5-star luxury hotel near Hoan Kiem Lake Weekend Walking Street, connected to a rail/subway station

Choose dates to view prices

Photo gallery for Le Petit Prince Hanoi Hotel & Rooftop Bar

Serves lunch, dinner, and happy hour
Classic Double Room, City View
Hot stone massages, deep-tissue massages, Swedish massages
Serves lunch, dinner, and happy hour
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

Map
58 Hang Gai street, Hang Gai ward, Hanoi, 100000
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Hanoi Old Town Night Market
    ‪3 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪6 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪40 min drive‬

Room options

View all photos for Classic Double Room, City View

Classic Double Room, City View

Classic Double Room, City View

  • City view
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double or Twin Room (Internal window)

Premium Double or Twin Room (Internal window)

Premium Double or Twin Room (Internal window)

  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Classic Double Room (Internal window)

Classic Double Room (Internal window)

Classic Double Room (Internal window)

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double or Twin Room, City View

Premium Double or Twin Room, City View

Premium Double or Twin Room, City View

  • City view
  • 25 sq m
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • 25 sq m
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Victor suite room with Balcony

Victor suite room with Balcony

Victor suite room with Balcony

  • Lake view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Lake View

Honeymoon Suite, 1 King Bed, Lake View

Honeymoon Suite, 1 King Bed, Lake View

  • Lake view
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Connecting Rooms, City View

Premium bedding, minibar, blackout drapes, soundproofing

Family Room, Connecting Rooms, City View

  • City view
  • 50 sq m
  • Sleeps 5
  • 1 King Bed and 3 Large Twin Beds

View all photos for King Double or Twin room with city view

Premium bedding, minibar, blackout drapes, soundproofing

King Double or Twin room with city view

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

About the area

Hanoi

City center retreat .With a stay at this Old Quarter hotel, you'll be steps from Hanoi Old Town Night Market and Hoan Kiem Lake Weekend Walking Street. Hoan Kiem Lake and Thang Long Water Puppet Theatre are also within half a mile (1 km).

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.4 km
  • St. Joseph's Cathedral of Hanoi - 6 min walk - 0.5 km
  • Hanoi Opera House - 17 min walk - 1.5 km

Getting around

  • Hanoi Long Bien Station - 15 min walk
  • Noi Bai Intl. Airport (HAN) - 42 min drive

Restaurants

  • ‪King roti - ‬1 min walk
  • ‪Domino's Pizza - ‬1 min walk
  • ‪phở gà 26 Hà Trung - ‬2 min walk
  • ‪Hoàng Thực - Hoa Quả Dầm - ‬1 min walk
  • ‪The Little Hanoi - ‬1 min walk

About this property

Le Petit Prince Hanoi Hotel & Rooftop Bar

5-star luxury hotel near Hoan Kiem Lake Weekend Walking Street, connected to a rail/subway station
Le Petit Prince Hanoi Hotel & Rooftop Bar offers its guests a full-service spa and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have free WiFi and wired Internet.

Spa services, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Le Petit Prince Hanoi Hotel & Rooftop Bar. An airport shuttle (available 24 hours), a theme park shuttle, and a train station drop-off service are available for a fee.

This Beaux Arts Hanoi hotel is smoke free.

  • 1 building
  • 99 guestrooms or units
  • 10 levels
  • Built in 2023
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Childcare (free)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Dining venue
Le Petit Prince Hanoi Hotel & Rooftop Bar offers 99 air-conditioned accommodations with fireplaces and minibars. Beds feature premium bedding. A pillow menu is available. 32-inch plasma televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include printers, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Victor Luxe Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.

Languages

English, Vietnamese

Similar properties

Exterior

GRAND HOTEL du LAC Hanoi

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.9 out of 5, Exceptional, 397 reviews
The price is CA $180
CA $204 total
includes taxes & fees
Apr 27 - Apr 28
GRAND HOTEL du LAC Hanoi

Property amenities

Family friendly

  • Free babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free manager's reception (select days)
  • Snack bar/deli
  • Tea service

Things to do

  • Bicycle tours
  • Books
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Music library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Area rugs in public areas
  • Elevator
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Magnifying mirror
  • Wheelchair accessibility
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch plasma TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Fireplace
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Printer
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from November 21 2024 to May 31 2025 (dates subject to change):
  • Fitness facilities
The following facilities are closed seasonally each year. They will be closed from September 1 to December 31:
  • Fitness facilities
The property will be renovating from November 21 2024 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Le Petit Prince Hanoi Hotel & Rooftop Bar

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 799000.0 per day.
  • Cribs (infant beds) are available for VND 799000.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (December 24) Gala Dinner per adult: VND 1777777
  • Valentine's Day (February 14) Gala Dinner per adult: VND 1777777
  • Valentine's Day (February 14) Gala Dinner per child: VND 999999 (up to 9 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 4500000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: VND 4500000 (one-way), (up to 18 years old)
  • Crib (infant bed) fee: VND 799000.0 per day
  • Rollaway bed fee: VND 799000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, window guards, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses geothermal energy, plus eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, window guards, and outdoor lighting in each accommodation.

Property Registration Number 58585858

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Victor Metropolis Hotel Rooftop Bar
Le Petit Prince Hanoi Hotel & Rooftop Bar Hotel
Le Petit Prince Hanoi Hotel & Rooftop Bar Hanoi
Le Petit Prince Hanoi Hotel & Rooftop Bar Hotel Hanoi

Le Petit Prince Hanoi Hotel & Rooftop Bar Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 547 out of 677 reviews
Rating 8 - Good. 27 out of 677 reviews
Rating 6 - Okay. 38 out of 677 reviews
Rating 4 - Poor. 23 out of 677 reviews
Rating 2 - Terrible. 42 out of 677 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Teck Heng

Liked: Staff & service
Not worth. The hotel stated it is 6 star? A joke. I reckon be 3 or 3.5 start
Stayed 2 nights in Jan 2025

4/10 Poor

Juan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Trust, book & enjoy all over Vietnam, except here!
I suspect trouble with the Hotel.com algorithm since not only does the Victor Metropolis appears as a five star hotel on their website, but also has many questionable stelar reviews to go with those stars. My biggest problem with this establishment boils down to plain deceit. This is a very well situated 2-3 star/ $60-$80/ night hotel. I would've had no problem with it at all. But instead, here is the blatant deceit: claiming 5 stars it charged me $400/ night. Among many other disturbing pearls they surprised me with an extra charge for their pricey and obligatory (!) New Year's Dinner Celebration and a 3% surcharge for credit card payment. After having a magnificent time on our family vacation in Vietnam and spending much less at every 5 star hotel we went (kindest people, amazing customer service, over the top facilities), we were very disappointed to land at this establishment. It was painfully understaffed, with a sadly austere buffet breakfast, one single tiny, beat-up,and overcrowded elevator, a WiFi connection that worked only sometimes and a bunch of never ending details constantly pointing to the fact that this is a "pig with make-up" type C hotel playing a deceiving on-line roll, fishing for unsuspecting tourists! (fire-place?, no!, sound-proof?, no!, gym?, "temporarily" closed?). I'm ashamed to admit that I stayed here. But I feel it is my duty to tell you: Don't skip the country (you would regret it) but be sure to skip the Victor Metropolis Hotel.
Stayed 4 nights in Dec 2024

4/10 Poor

Amber

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stay elsewhere!
Stayed 4 nights in Dec 2024

8/10 Good

Matt

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2024

2/10 Terrible

Kim-Trang

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hard to contact the hotel staff; they only communicate close to arrival. Hallways of both Victor Metropolis and Victor Gallery are filled with hotel supplies; the bathroom drainage was a problem; the safe didn’t work; breakfast coffee/tea was cold. This was part of a group of bookings made 6 weeks in advance (some made directly on hotel website – not recommended, we were charged twice and are disputing). Just a few days before arrival, we were emailed that a mandatory $64/person New Year’s Eve dinner would be charged whether we attend or not. Wasn’t posted on website, and past date to cancel. We were also put up at the sister hotel, Gallery, where some of our bed requests couldn’t be met, and the rooms were much smaller than the Metropolis, where we had reserved. Despite receiving our entrée orders for the NYE dinner at least 3 hours in advance, when we arrived, fish and vegetarian options were gone and only beef was left. When asked what the vegetarians would eat, we were told salad. $64 for salad?!? They came up with 3 subpar vegetarian meals (actually, all the meals were subpar), and I had to ask them to comp us champagne for our disappointment; we were given 1 bottle of prosecco for our group of 16. We have only stayed in 5-star hotels on this trip. Victor hotels are so poorly managed that we feel cheated. Would not stay here had we known, and do not recommend this place.
Stayed 3 nights in Jan 2025

2/10 Terrible

Kim-Trang

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hard to contact the hotel staff; they only communicate close to arrival. Hallways of both Victor Metropolis and Victor Gallery are filled with hotel supplies; the bathroom drainage was a problem; the safe didn’t work; breakfast coffee/tea was cold. This was part of a group of bookings made 6 weeks in advance (some made directly on hotel website – not recommended, we were charged twice and are disputing). Just a few days before arrival, we were emailed that a mandatory $64/person New Year’s Eve dinner would be charged whether we attend or not. Wasn’t posted on website, and past date to cancel. We were also put up at the sister hotel, Gallery, where some of our bed requests couldn’t be met, and the rooms were much smaller than the Metropolis, where we had reserved. Despite receiving our entrée orders for the NYE dinner at least 3 hours in advance, when we arrived, fish and vegetarian options were gone and only beef was left. When asked what the vegetarians would eat, we were told salad. $64 for salad?!? They came up with 3 subpar vegetarian meals (actually, all the meals were subpar), and I had to ask them to comp us champagne for our disappointment; we were given 1 bottle of prosecco for our group of 16. We have only stayed in 5-star hotels on this trip. Victor hotels are so poorly managed that we feel cheated. Would not stay here had we known, and do not recommend this place.
Stayed 1 night in Jan 2025

2/10 Terrible

Kim-Trang

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hard to contact the hotel staff; they only communicate close to arrival. Hallways of both Victor Metropolis and Victor Gallery are filled with hotel supplies; the bathroom drainage was a problem; the safe didn’t work; breakfast coffee/tea was cold. This was part of a group of bookings made 6 weeks in advance (some made directly on hotel website – not recommended, we were charged twice and are disputing). Just a few days before arrival, we were emailed that a mandatory $64/person New Year’s Eve dinner would be charged whether we attend or not. Wasn’t posted on website, and past date to cancel. We were also put up at the sister hotel, Gallery, where some of our bed requests couldn’t be met, and the rooms were much smaller than the Metropolis, where we had reserved. Despite receiving our entrée orders for the NYE dinner at least 3 hours in advance, when we arrived, fish and vegetarian options were gone and only beef was left. When asked what the vegetarians would eat, we were told salad. $64 for salad?!? They came up with 3 subpar vegetarian meals (actually, all the meals were subpar), and I had to ask them to comp us champagne for our disappointment; we were given 1 bottle of prosecco for our group of 16. We have only stayed in 5-star hotels on this trip. Victor hotels are so poorly managed that we feel cheated. Would not stay here had we known, and do not recommend this place.
Stayed 1 night in Dec 2024

4/10 Poor

ATHANASIOS

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nice location, poor cleaning. Early in the morning there was no hot water for shower. We were upgraded but on the last day asked to change room because they had done some mistake obviously. We refused to get into that.
Stayed 4 nights in Jan 2025

2/10 Terrible

Cristina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID THIS PLACE TRAVELLERS!!!! We arrived in Hanoi on the 30th of December and when we wanted to check in, we were asked by the receptionist to pay extra $120 for the NYE dinner which we refused to do so and she kept saying it is mandatory and we need to pay and she started shouting at us and being extremely rude. We attended the dinner on the NYE which it was supposed to be a 5 course dinner but we only got 4 and it was TERRIBLE, we had to leave to find a place to eat. They are also advertising the rooms with gym but there’s no gym and one receptionist said they closed it and another one said it’s in renovations. When we checked out, we had a list of complaint to mention and the receptionist was listening to us and once the phone rang, her manager told her to pick up the phone whilst we were standing there and explain y our frustrations, he then became extremely rude and told us to get out. We’ve never experienced anything like this before and we both travelled quite a bit around the world but this is definitely the worst place we’ve stayed in. The only positive fact about this hotel is the location. Please save your money and stay else where, there are many other hotels around here.
Stayed 3 nights in Dec 2024

2/10 Terrible

Jinran

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fake! SCAM! Disgusting!
Scammer, fake, disgusting, not a real hotel! Hotels.com has not taken down after many people has reported this including us, through phone calls and messages. Typical open and shut scam. We paid 500USD per night after the scamming extra hidden fees! Twice as much as a real 5 star at intercontinental which we moved to half way through the unbearable stay. Zero control by Hotels.com other than ‘we will contact the fake hotel’. Fake photos of a gym that doesn’t exist!
Raw food served
Fake menu of a Christmas dinner that looks nothing like what is served
Robe from another hotel
Kids can fall off windows
Stayed 5 nights in Dec 2024

4/10 Poor

Paul

Travelled with family
Disliked: Staff & service
Staff was uncooperative handling reservation issues!
Stayed 3 nights in Dec 2024

2/10 Terrible

Tricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRAVELERS BEWARE!!!!
TRAVELERS BEWARE!!! This hotel is not exactly how it was advertised, nothing like the pictures. The rooms are disguising and dirty. Flies were all over breakfast; down to the breads, food, etc. I upgrade my room to upper floor with balcony; Even the balcony is filthy, seems like no one dust nor sweep. The front desk girl hustles and chargers everything even tho I already paid through Hotels.com. DON’T RECOMMEND this place to anyone except if you want the convenience of location and don’t mind the dust and insects in your food. The food is NOT great, just eat outside hotel is your best bet. The hallway appears to be a storage for the housekeeper. Towels, cleaning products all over the tiny hallway. You cannot seem to move with the tiny walking space. If you like living in a hostel environment, this is the hotel for that. NOTHING LUXURIOUS about this hotel. DON’T recommend staying here for the money. There’s so many hotel better than this old, dirty hotel. By the time you check out, the front desk girl (host) will charge you for everything, down to the key cards. What hotel chargers for key cards?!?! Please book elsewhere.
Stayed 1 night in Dec 2024

2/10 Terrible

Tricia

Stayed 1 night in Dec 2024

6/10 Okay

Janie

The room smelt and we asked to move. A little long winded but we got there in the end!
Stayed 1 night in Dec 2024

2/10 Terrible

Tameron

Stayed 3 nights in Dec 2024

2/10 Terrible

Kendyll Van

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Aditya, Delhi

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is at the heart of old quarter of Hanoi city which was the best thing, plenty of shopping and eating places nearby. However, the room was a but small and the lights were very dim in the room which was problematic. The staff were friendly and the checkin was smooth. Overall a nice stay at a good location.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrea, SUWANEE

Stayed 1 night in Nov 2024

6/10 Okay

Tia

The bathroom set up is awkward with a window to the outside down a shallow space that is very difficult to get down to close —resulting in the workd being ablevto see you shower. Not that you would want to shower as it was super cold water at all times of the day and the walls and mirrows were not super clean. The room is sml. The breakfast would have been okay gad it not been for the staff who blasted their phones super loud while we were having our breakfast first thing in the morning. Super rude. Clearly not working is one thing but making the whole environment super loud and uncomfortable with their loud phones is another thing entirely. I stayed at other hotels within 6 blocks for cheaper, much better accomodation and customer service. The rooftop lounge is a filthy mess…broken machinery lying around and everything completely dirty with chairs piled up. The lighting is poor in the steps you need to take to get up there and I missed a stair on way back down and am lucky I caught myself as I was falling. The room lighting was terrible in the bathroom. And super loud outdoor noises in the mornings as I think there must be a school nearby. Not recommended…especially as they said they just upgraded….
Stayed 2 nights in Dec 2024

10/10 Excellent

ahmed, Orpington

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, in the middle of old town with easy access to everything! But this comes with a price as it becomes very noisy from the lively area around the hotel . My room had street view on the front and I would prefer the less attractive at the back The staff were exceptionally helpful and friendly and I just can’t thank them enough for making my holiday The buffet breakfast was more than enough with plenty of varieties and fried eggs as requested
Stayed 7 nights in Dec 2024

2/10 Terrible

Zihan

Disliked: Property conditions & facilities, room comfort
DON’T STAY HERE. HORRIBLE HOTEL
No hot water after 12pm, very weak water pressure. We had to boil hot water to shower but the tub won’t even hold the water in. They locked the gate after 1AM. There is NO GYM. Definitely not a 5-star hotel. Advertised Double bed doesn’t exist, they are 2 twins put together. We had to pay extra $330 to upgrade for an actual King sized bed.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel in the middle of the old city. We had a very small room, which was my fault as I should have checked before booking. This was a challenge with several bags each on a 3 month travel programme! Staff very friendly.
Stayed 4 nights in Nov 2024

2/10 Terrible

Hoa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
We didn’t stay. The hotel was dirty, old and small. It’s scam for 5 stars, it worth for 2 stars only. And hotel.com , Expedia should remove them from black list otherwise I don’t trust Hotel.com and Expedia anymore They paid people to give them 5 stars reviews 😡😡😡😡
Stayed 3 nights in Dec 2024