6/10 Okay
Lee
23 Aug 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Below Expectations
We arrived and immediately clashed with reception over parking. She was incredibly officious and patronising and somewhat arrogant. This carried on with exactly the same member of staff when we check out when she attempted to double charge us. The bar staff were somewhat lacking too .. we ordered 2 baileys on our first evening they only had one, the barman went to “find” another bottle and came back almost 10 minutes later to tell us we’d had the last one, I then asked for an Old Fashioned to which I was asked if that was a cocktail he then proceeded to tell me he didn’t know how to make it. The following night again we tried a nightcap my wife again asking for a Baileys assuming they would have restocked, but no such look with this barman (.a different man from the previous night ) even saying that they “ .. didn’t serve Baileys”
The breakfast was a little below par too, on both days we found the several of the fresh coffee cups to still be stained and soiled. Some of the food was tasteless - the bacon for example, some was cold - the mushrooms, the rest was average at best.
Finally we get to the room, basically a square box with mismatched furniture including a very old style box wardrobe. The shower was very low powered and took almost 15 minutes to run hot and same with the sink taps.
However the rooms were very clean and the bed was incredibly comfortable. Also the ground floor and building are stunning and the location perfect. Overall we said it was tired.
Lee
Stayed 2 nights in Aug 2024