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Best Western Hartford Hotel & Suites

2.5 star property
Hotel near XL Center in Hartford

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Hartford Hotel & Suites

Lobby sitting area
Reception
Exterior
Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
Premium bedding, pillowtop beds, in-room safe, laptop workspace

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Breakfast included
  • Gym
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

Map
185 Brainard Rd, Hartford, CT, 06114
  • Webster Theater
    4 min drive
  • Hartford Hospital
    4 min drive
  • Trinity College
    4 min drive
  • Hartford, CT (HFD-Hartford - Brainard)
    2 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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Room

The Capitol Hotel, Ascend Hotel Collection

Breakfast included
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3.7 out of 5, Good, (963)
The price is CA $124
per night
CA $142 total
includes taxes & fees
5 Jan - 6 Jan
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About the area

Hartford

South Meadows stay.Your stay at this South Meadows hotel places you within 3 miles (5 km) of Colt Park and Webster Theater. Wethersfield Cove Park and Trinity College are also within 3 miles (5 km).

What's nearby

  • Connecticut Convention Center - 3 min drive
  • Hartford Hospital - 4 min drive
  • Trinity College - 4 min drive
  • Bushnell Center for the Performing Arts - 4 min drive
  • XL Center - 5 min drive

Getting around

  • Hartford Union Station - 9 min drive
  • Bradley Intl. Airport (BDL) - 19 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Chez Est - ‬2 min drive
  • ‪Popeyes Louisiana Kitchen - ‬4 min drive
  • ‪Wendy's - ‬14 min walk
  • ‪Franklin Giant Grinders Pizza - ‬2 min drive

About this property

Best Western Hartford Hotel & Suites

Hotel near XL Center in Hartford
Best Western Hartford Hotel & Suites offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 920 square feet (85 square meters) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at Best Western Hartford Hotel & Suites. Free self parking is available.

Smoking is allowed in designated areas at this Hartford hotel.

  • 1 building
  • 129 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 920 sq ft of conference space
  • 85 sq m of conference space
  • Built in 2003
  • Buffet breakfast (free)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
Best Western Hartford Hotel & Suites offers 129 accommodations with safes and coffee/tea makers. Accommodations are furnished with king sofa beds and day beds. Pillowtop beds feature premium bedding. 42-inch LED televisions come with premium cable channels and first-run movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Pool gate
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Sofa bed

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM–10 AM
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Portable hoist available
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch LED TV
  • Cable channels
  • First-run movies
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Day bed
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • King sofa bed
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to May 24:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Holiday Inn Express Convention Center Hotel Hartford Area
Holiday Inn Express Hartford Convention Center Area
Best Western Hartford Hotel
Best Western Hartford
Holiday Inn Hartford
Holiday Inn Express Hotel Hartford
Hartford & Suites Hartford
Best Western Hartford Hotel & Suites Hotel
Best Western Hartford Hotel & Suites Hartford
Best Western Hartford Hotel & Suites Hotel Hartford

Best Western Hartford Hotel & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 406 out of 1003 reviews" "
Rating 8 - Good. 260 out of 1003 reviews" "
Rating 6 - Okay. 160 out of 1003 reviews" "
Rating 4 - Poor. 95 out of 1003 reviews" "
Rating 2 - Terrible. 82 out of 1003 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

tyrone

Stayed 1 night in Sep 2024

8/10 Good

Lael Marie

Stayed 7 nights in Sep 2024

10/10 Excellent

Amanda

Stayed 1 night in Aug 2024

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

Natalia

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Dirty, noisy, bad smell.
Stayed 1 night in Sep 2024

10/10 Excellent

Jessica

Stayed 1 night in Aug 2024

10/10 Excellent

Rita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2024

6/10 Okay

Alex

Disliked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Princess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Doug

Stayed 1 night in May 2024

10/10 Excellent

Lael Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Aug 2024

8/10 Good

Curtis

Travelled with family
Liked: Staff & service
Staff was wonderful. Atleast the second shift staff, first, not so much. My room was clean and comfortable. Overall, great 1 evening and night stay.
Stayed 1 night in Sep 2024

2/10 Terrible

Christine

Disliked: Cleanliness
Stayed 1 night in Sep 2024

2/10 Terrible

Adam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Maryann

Travelled with partner
Liked: Staff & service
No fan in the bathroom. Toilet was very low.
Stayed 4 nights in Sep 2024

6/10 Okay

Noel

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Jeffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like all the noise in the hallways . Kids running around. People were very loud . Felt like people were hanging around socializing in and around the rooms . Also some people coming in and out of hotel . Shady characters. Felt unsafe at times
Stayed 4 nights in Sep 2024

10/10 Excellent

Bernadette

Liked: Cleanliness, amenities, property conditions & facilities
breakfast is very good for the price per night
Stayed 2 nights in Sep 2024

2/10 Terrible

Brittaney

Stayed 1 night in Jul 2024

2/10 Terrible

Kristen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at night. Walked into check in with only 1 person working. Also walked in to intense smells of cigarettes and weed. Received our room key and proceeded into a room where the smell of dirt/mold/ and something I have never smelt welcomed us. Checked the bed. No mattress cover and behind the bed was tons of dust and hair. The bathroom door was rotting from bottom and there was pink mold in corners of bath tub. Went back to reception she showed me another room and it was the same. We check out immediately. Get to our car and there is a drug deal going on in car next to us. A child was being told he owed the dealer money. Anyway sped away in disgust! Went on Expedia and chatted with a rep. She called the hotel and the same receptionist said we never checked out. So I called the receptionist and she remembered we did. What a mess! This place should be condemned
Stayed 2 nights in Sep 2024

4/10 Poor

Racheal

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Our room looked nice as you walked in, but it was dirty, had not been vacuumed, accumulated dust throughout the room, the bathroom was dirty (left over soap in the shower from another customer), doors and door knobs filthy, mirrors not clean, ac unit dirty along with window sill. Some homeless folks staying there. The maids were unfriendly, as you could see them walking out of the laundry room/supply closet with their dirty dishes from the continental breakfast that they ate from. Front lobby staff were very professional and nice. Lots of people hanging out, outside and just didn’t feel completely safe.
Stayed 1 night in Sep 2024

10/10 Excellent

Dionnica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Sep 2024

10/10 Excellent

Amish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Jonathan julio cesar

Stayed 1 night in Sep 2024