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The Capitol Hotel, Ascend Hotel Collection

3.0 star property
3-star hotel near XL Center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Capitol Hotel, Ascend Hotel Collection

Desk, laptop workspace, blackout drapes, iron/ironing board
Game room
Exterior
Exterior
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Breakfast included
  • Parking available
    Parking available
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping

Explore the area

Map
440 Asylum St, Hartford, CT, 06103
  • Bushnell Park
    1 min walk
  • XL Center
    4 min walk
  • Connecticut State Capital
    9 min walk
  • Hartford, CT (HFD-Hartford - Brainard)
    11 min drive

Room options

View all photos for Premium Room, 1 King Bed, Non Smoking, View

Desk, laptop workspace, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Non Smoking, View

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, View (Premium View)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, View (Premium View)

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, View (Premium View)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, View (Premium View)

  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

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Exterior

Best Western Hartford Hotel & Suites

Pool
Breakfast included
Parking included
Free WiFi
3.9 out of 5, Good, (1018)
The price is CA $141
per night
CA $163 total
includes taxes & fees
8 Dec - 9 Dec
Best Western Hartford Hotel & Suites

About the area

Hartford

Heart of Hartford.At this Downtown Hartford hotel, you'll be within a 5-minute walk of XL Center and Bushnell Park. Hartford Symphony Orchestra and Hartford Downtown Farmers Market are also within half a mile (1 km).

What's nearby

  • Bushnell Park - 1 min walk - 0.2 km
  • XL Center - 4 min walk - 0.4 km
  • Bushnell Center for the Performing Arts - 9 min walk - 0.8 km
  • Connecticut Convention Center - 15 min walk - 1.3 km
  • Xfinity Theatre - 4 min drive - 2.8 km

Getting around

  • Hartford Union Station - 2 min walk
  • Bradley Intl. Airport (BDL) - 23 min drive

Restaurants

  • ‪Black-Eyed Sally's - ‬2 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪The Brownstone - ‬6 min walk
  • ‪Max Downtown - ‬5 min walk
  • ‪Element 315 - ‬8 min walk

About this property

The Capitol Hotel, Ascend Hotel Collection

3-star hotel near XL Center
There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. A business center and 2 meeting rooms are available. A 24-hour fitness center, a vending machine, and an arcade/game room are also featured at the business-friendly The Capitol Hotel, Ascend Hotel Collection. Parking is available for a fee. A complete renovation of The Capitol Hotel, Ascend Hotel Collection was completed in 2016.

This 3-star Hartford hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 9 levels
  • Built in 1960
  • Full breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
The Capitol Hotel, Ascend Hotel Collection offers 96 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 15.00 per day; includes in/out privileges)
  • Electric car charging station on site

Food and drink

  • Free full breakfast available daily 6:00 AM–9:00 AM
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Arcade/game room
  • Bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15.00 per day (in/out privileges)
  • Pet fee: USD 35.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Holiday Inn Express Hartford-Downtown
Holiday Inn Express Hotel Hartford-Downtown
Hartford Holiday Inn
Red Roof PLUS Hartford Downtown Hotel
Holiday Inn Express Hartford-Downtown Hotel Hartford
Holiday Inn Hartford
Red Roof PLUS Hartford Downtown
Red Roof Inn PLUS Hartford Downtown Hotel
Red Roof PLUS+ Hartford Downtown
Red Roof PLUS Hartford
Capitol Hotel Hartford
The Capitol Hotel, an Ascend Hotel Collection Member Hartford
Hotel The Capitol Hotel, an Ascend Hotel Collection Member
Red Roof PLUS+ Hartford Downtown
Red Roof PLUS Hartford Downtown
Holiday Inn Express Hartford Downtown
Red Roof Inn PLUS+ Hartford Downtown
Capitol Hartford
Capitol Hotel
Capitol
The Capitol Hotel, Ascend Hotel Collection Hotel
The Capitol Hotel, Ascend Hotel Collection Hartford
The Capitol Hotel an Ascend Hotel Collection Member
The Capitol Hotel, Ascend Hotel Collection Hotel Hartford

The Capitol Hotel, Ascend Hotel Collection Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 319 out of 943 reviews" "
Rating 8 - Good. 253 out of 943 reviews" "
Rating 6 - Okay. 183 out of 943 reviews" "
Rating 4 - Poor. 89 out of 943 reviews" "
Rating 2 - Terrible. 99 out of 943 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Stayed 1 night in Aug 2024

10/10 Excellent

Beth

Stayed 1 night in Aug 2024

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, but seedy after dark. Others from Great American Stamp Show were staying there. Facilities adequate but not like larger chain hotels. Breakfast sparse. Staff friendly and efficient.
Stayed 2 nights in Aug 2024

6/10 Okay

Antoinette

Liked: Cleanliness, staff & service
Location of the entrance to the parking lot
Stayed 1 night in Aug 2024

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Problems with opening the door
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Not recommended.
A cheap price, when checked in I went to my room to discover water in the bath tub. Gross, I complained and was assigned a new room. Only stayed 1 night. Next time in Hartford I will be willing to pay for a larger hotel. Their garage is underground, but very tight. Scratched my car on a concrete post.
Stayed 1 night in Aug 2024

2/10 Terrible

Shane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE EXPERIENCE, was charged for a stay even though it was supposed to be paid at check in and I never checked in then refused to refund my money even though they should have never charged me Expedia help wasn't worth a crap either, just blamed it on the hotel and said they cant refund only the hotel can but they "cant get in touch" with a manager
Stayed 3 nights in Aug 2024

6/10 Okay

Maria, Yonkers

Stayed 3 nights in Jul 2024

4/10 Poor

Idamarie

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was clean. There was a chair that needed to be upholsteted.
Stayed 1 night in Aug 2024

10/10 Excellent

Royael Toujours

Business traveller
Liked: Cleanliness, staff & service
West Indian Day Parade 2024
It was sufficient for what was needed. Quick check in. There is a parking fee $15 a night which sucks but that’s the case. Enjoyed the position to the park for the festivities since I was in the parade.
Stayed 2 nights in Aug 2024

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
quiet and convenient and close to lots of dining options.
Stayed 1 night in Aug 2024

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
The room smelled like dirty feet. The mattresses were horribly stained. We grabbed our bags, got a refund and left the property.
Stayed 1 night in Aug 2024

8/10 Good

May

Business traveller, Travelled with family
It’s a decent hotel
The stay was alright. The rooms need a little more cleaning especially with the brown sheets, there was some white stains that looked disgusting and the walls peeled a bit. After that my family and I slept comfortably and had a neat breakfast and the staff was sweet.
Stayed 5 nights in Aug 2024

4/10 Poor

todd

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property felt unsafe, there were some definite shady, looking characters around the front door and in the lobby, I put a chair under my door at night. The sheets have holes in them. The towels were threadbare. I was glad I was only there for one night.
Stayed 1 night in Apr 2024

10/10 Excellent

Carmen

Travelled with partner
Liked: Amenities
Great place to stay
Stayed 1 night in Aug 2024

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
not a good night sleep 😑
The hotel is very nice clean,hospitable,helpful,front desk person kind lovely....,but above me an indian family made lots of nose all night stumping moving things i complain to desk he did go up stairs to take care of the matter but the family continued to make stumping sounds i did not get sleep i told the desk again he said that the family did admitt to making all of the noise ..i really feel i should have gotten a discount or some refund back , can someone call me back about this matter please lucy -860-215-7849
Stayed 1 night in Aug 2024

6/10 Okay

Jerry

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very good from front desk to maid service. Everyone was nice and helpful. The location was great. The view was fabulous. The outside was sketchy between the bus stop and train station. The lobby seemed to attract people off the street. The towels and bedding were "hostel" quality. My bath towel was see through and my sheet had a hole in it.
Stayed 2 nights in Aug 2024

6/10 Okay

Luz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I found the bed to be uncomfortable.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
One night only
We only booked one night. The front desk clerk James was nice and helpful, the room was clean and the breakfast was good. Our issue were the people wandering around outside were very sketchy. The parking lot they use is not free, please pay attention when signing up. Set it for 1 day or you'll be charged double. The lot it is open so people would be in their cars doing "stuff" and pedestrians walking in and out the area.
Stayed 1 night in Aug 2024

2/10 Terrible

Biyonka

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disgusted and uncomfortable stay!!!
Upon arrival at The Capital Ascend hotel there was a guy putting violation tickets on cars in the hotel parking lot.. apparently the parking for hotel is underground and you have to pay $15/day ( I mean literally ninja turtles underground parking)I entered hotel and wasn’t even greeted, the girl at the desk just stared at me and I said I needed to check in. then I gotta pay an extra deposit fee on top of this already being prepaid online.I ask about the XL theater and she tells me she doesn’t know where anything is because she’s not from there.I would assume that you would know of places in the area that draw in customers,but whatever . the hotel is a half hour walk away from our event,ended up having to pay even more for a lyft to get me and my sister to the XL theater for our concert.getting to the room, the door of the room looks battered, like someone at some point might’ve tried to knock it down. entering the room smelled like a gym locker room and air freshener was sprayed to cover up the smell. The bathroom tiles had mold growing on them, and there was a hair on the toilet seat. I immediately contacted Hotels.com ,they claimed they were so sorry for the inconvenience.had to check out early because couldn’t use moldy bathroom shower! Didn’t get the breakfast because nobody told us where to go!! I deserve a refund!! But hotels.com didn’t even give me a partial refund.!!Not booking with hotels.com again!!
Door to room!
Moldy bathroom!
Unclean toilet upon arrival!
Moldy bathroom!!
Stayed 1 night in Aug 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024