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The Capitol Hotel, Ascend Hotel Collection

3.0 star property
3-star hotel near XL Center

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Capitol Hotel, Ascend Hotel Collection

Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Exterior
Lobby
Lobby

Reviews

7.4 out of 10

Good

Popular amenities

  • Breakfast included
  • Parking available
  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
440 Asylum St, Hartford, CT, 06103
  • Bushnell Park
    1 min walk
  • Black-Eyed Sally's
    2 min walk
  • Hartford Union Station
    2 min walk
  • Hartford, CT (HFD-Hartford - Brainard)
    11 min drive

Room options

View all photos for Premium Room, 1 King Bed, Non Smoking, View

Desk, laptop workspace, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Non Smoking, View

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, View (Premium View)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, View (Premium View)

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, View (Premium View)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, View (Premium View)

  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

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Exterior

Best Western Hartford Hotel & Suites

Pool
Breakfast included
Parking included
Free WiFi
3.9 out of 5, Good, (999)
The price is CA $158
per night
CA $181 total
includes taxes & fees
7 Jan - 8 Jan
Best Western Hartford Hotel & Suites

About the area

Hartford

Heart of Hartford.At this Downtown Hartford hotel, you'll be within a 5-minute walk of XL Center and Bushnell Park. Soldiers and Sailors Memorial Arch and Hartford Symphony Orchestra are also within half a mile (1 km).

What's nearby

  • Bushnell Park - 1 min walk
  • XL Center - 4 min walk
  • Bushnell Center for the Performing Arts - 9 min walk
  • Connecticut Convention Center - 15 min walk
  • Mark Twain House & Museum - 2 min drive

Getting around

  • Hartford Union Station - 2 min walk
  • Bradley Intl. Airport (BDL) - 24 min drive

Restaurants

  • ‪Black-Eyed Sally's - ‬2 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪The Brownstone - ‬6 min walk
  • ‪Max Downtown - ‬5 min walk
  • ‪Element 315 - ‬8 min walk

About this property

The Capitol Hotel, Ascend Hotel Collection

3-star hotel near XL Center
There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. A business center and 2 meeting rooms are available. A 24-hour fitness center, a vending machine, and an arcade/game room are also featured at the business-friendly The Capitol Hotel, Ascend Hotel Collection. Parking is available for a fee. A complete renovation of The Capitol Hotel, Ascend Hotel Collection was completed in 2016.

This 3-star Hartford hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 9 levels
  • Built in 1960
  • Full breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
The Capitol Hotel, Ascend Hotel Collection offers 96 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 15.00 per day; includes in/out privileges)
  • Electric car charging station on site

Food and drink

  • Free full breakfast available daily 6:00 AM–9:00 AM
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Arcade/game room
  • Bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15.00 per day (in/out privileges)
  • Pet fee: USD 35.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Holiday Inn Express Hartford-Downtown
Holiday Inn Express Hotel Hartford-Downtown
Hartford Holiday Inn
Red Roof PLUS Hartford Downtown Hotel
Holiday Inn Express Hartford-Downtown Hotel Hartford
Holiday Inn Hartford
Red Roof PLUS Hartford Downtown
Red Roof Inn PLUS Hartford Downtown Hotel
Red Roof PLUS+ Hartford Downtown
Red Roof PLUS Hartford
Capitol Hotel Hartford
The Capitol Hotel, an Ascend Hotel Collection Member Hartford
Hotel The Capitol Hotel, an Ascend Hotel Collection Member
Red Roof PLUS+ Hartford Downtown
Red Roof PLUS Hartford Downtown
Holiday Inn Express Hartford Downtown
Red Roof Inn PLUS+ Hartford Downtown
Capitol Hartford
Capitol Hotel
Capitol
The Capitol Hotel, Ascend Hotel Collection Hotel
The Capitol Hotel, Ascend Hotel Collection Hartford
The Capitol Hotel an Ascend Hotel Collection Member
The Capitol Hotel, Ascend Hotel Collection Hotel Hartford

The Capitol Hotel, Ascend Hotel Collection Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 326 out of 965 reviews" "
Rating 8 - Good. 259 out of 965 reviews" "
Rating 6 - Okay. 186 out of 965 reviews" "
Rating 4 - Poor. 92 out of 965 reviews" "
Rating 2 - Terrible. 102 out of 965 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Randi

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Arrived to the hotel and checked in, get to the room and it looked like one of the beds had been laid in. Called the front desk they were very kind and offered a new room, so we swapped. Our biggest issue with the hotel was the scary parking garage. It was narrow, dark, damp, and someone was fixing a car down there and had it on jacks.
Stayed 1 night in Sep 2024

4/10 Poor

Brandi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t stay here.
Stayed 1 night in Sep 2024

10/10 Excellent

Lynwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Ying

Liked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Devon

Liked: Cleanliness, staff & service
The charge me 25 for parking which is ridiculous
Stayed 1 night in Sep 2024

4/10 Poor

Cassidy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I was given a room that was already taken. Random people from outside were freely walking into the hotel and the front desk did nothing about it.
Stayed 1 night in Sep 2024

4/10 Poor

Alyssa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was very dirty and smelled musty. The most offensive part was the toilet - If you kept the seat up, water splashed everywhere when you flushed. If you put the seat down, water splashed on the cover and then back on the seat (there was a sizable gap), so the next time you went to sit, you'd be sitting in whatever you flushed last. We had to clean the toilet after every flush.
Stayed 2 nights in Sep 2024

6/10 Okay

Sha'Kyi

Liked: Staff & service
Disliked: Property conditions & facilities
Could have been better
This is not a boutique Hotel ! It served its purpose for what we needed, which has a place to lay our head at night. I first started off with a good time. I have an issue customer service to correct whatever the problem was very friendly to the negatives the room key card need to be updated because the system that they have now is outdated and terrible. Most people’s wallets are on their phones. My room did not have a phone in it and when I asked you about that I have no idea I cannot call the front desk to tell them I need more towels or a blanket because there was no phone in my room and I tried to call my cell phone, but no one picked up. Over all my stay was a 6 out of 10
Stayed 2 nights in Sep 2024

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

ALANAH

Stayed 1 night in Aug 2024

2/10 Terrible

Debbie-Ann

We were unable to stay due to illness and after multiple attempts between us and hotel.com staff we were unable to reach anyone at the site, neither was the corporate office able to get through to their own property. This speaks volumes to me and we were still charged. I will never book with any Ascend hotel again.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view
It was a great room with a beautiful view. We were close to a lot of historic and federal places.
Stayed 1 night in Sep 2024

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

LEZA

Stayed 5 nights in Aug 2024

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of capital from my room. Wonderful breakfast. Personnel very friendly. Walked to dinner. Wonderful park across the street with a carousel.
Stayed 2 nights in Aug 2024

4/10 Poor

LAURIE

Disliked: Staff & service, property conditions & facilities
Front desk staff rude. Ice machines do not work
Stayed 2 nights in Aug 2024

10/10 Excellent

yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通非常好，机场transit直达，我打了Uber，好吧我checkin完机场的transit也到了。评分不高，但是入住感觉完全可以接受，所以想写一些避免大家误会这家店。因为他坐火车太方便了。酒店后面有一家餐厅，牛尾做得好好，晚上九点多还满满都是人，热闹而有序。坐火车应该首选。
Stayed 1 night in Sep 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Good view.
Stayed 1 night in Sep 2024

4/10 Poor

Timothy, Roscoe

Business traveller
Disliked: Staff & service, amenities
You should know the parking costs 15$/day
Stayed 2 nights in Sep 2024

8/10 Good

Ian

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Megan

Stayed 2 nights in Aug 2024

10/10 Excellent

Vermalyn

Stayed 9 nights in Aug 2024

10/10 Excellent

Lauren

Stayed 1 night in Aug 2024

2/10 Terrible

Andrea

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That same night I arrived, I asked for my refund. The lady at the counter treated me terribly and gave me a dirty room, a sticky floor, open drawers, hair in the bathtub as if they had showered before I arrived. There were no towels and she didn't want to give me even two towels. They didn't give me my money back. I don't recommend you
Stayed 3 nights in Aug 2024