Unfortunately, because I rely, I have to write a poor review. Staff were fantastic. Anna, Roberto, Camilo…all great, very helpful,friendly. Contact prior to arrival was prompt, professional and helpful.
My room ….the floor was dirty on arrival, the bathroom had many dead mosquitos, some squashed and the white bath mat was quite dirty. Towels were surprisingly small, old and threadbare, the face washer had a rust stain, unsurprising as the hand basin stand is full of rust. The liquid hand cleaner ran out first day and was not replaced. Soap holder and or a shelf in the shower was missing, having been broken off at some point. The bed head was broken where someone had lent back against it and the sheets were again old and threadbare. I requested a room clean on the second day, my sheets were changed but with more sheets that had patches where stains had been rubbed away until seethrough. The dirty bath mat remained despite the towel and washer being removed from the top of it where I had deliberately placed them so as everything would be picked up and replaced. The dead mosquitos, I counted eighteen, remained in the bathroom for the four days of my visit. On my last night, there was much yelling /loud talking inside the hostel for Forty minutes at 1-2.00Am.
Unsure if it was the night manager who only works one night per week doing the yelling or whether he was allowing others to create so much noise. We had two rooms booked and both of us commented about it the next morning.