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Hotel Neptuno - Tritón

2.5 star property
Havana hotel, connected to a shopping center in Miramar area

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Neptuno - Tritón

Terrace/patio
In-room safe, desk, laptop workspace, iron/ironing board
Lobby
Bar (on property)
Point of interest

Reviews

4.4 out of 10

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Laundry

Explore the area

Map
Avenida 3a y Calle 74, Miramar, Playa, Havana, Havana, 10400
  • Miramar Trade Center
    2 min walk
  • Russian Embassy
    10 min walk
  • National Aquarium
    12 min walk
  • Havana (HAV-Jose Marti Intl.)
    15 min drive

Room options

View all photos for Standard Double Room, Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Double Room, Sea View

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Triple Room, Sea View

  • 25 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Double Room

  • 25 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Single Room, Sea View

  • 25 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Single Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Single Room

  • 25 sq m
  • Ocean view
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Triple Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Triple Room

  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 3 Twin Beds

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About the area

Havana

Miramar stay.Your stay at this Miramar hotel places you within 6 miles (10 km) of Malecón and Marina Hemingway. University of Havana and Hotel Nacional de Cuba are also within 6 miles (10 km).

What's nearby

  • Miramar Trade Center - 2 min walk - 0.2 km
  • Malecón - 5 min drive - 5.0 km
  • Hotel Nacional de Cuba - 8 min drive - 8.2 km
  • Marina Hemingway - 10 min drive - 7.4 km
  • Plaza Vieja - 13 min drive - 12.0 km

Restaurants

  • ‪Bodegita Del Medio - ‬5 min walk
  • ‪Restaurante El Palio - ‬6 min walk
  • ‪Lounge - ‬4 min walk
  • ‪Don Alfredo - ‬4 min walk
  • ‪Sports Bar - Hotel Melia - ‬3 min walk

About this property

Hotel Neptuno - Tritón

Havana hotel, connected to a shopping center in Miramar area
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business center.

WiFi is available in public spaces for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly Hotel Neptuno - Tritón. Free self parking is available.

Smoking is allowed in designated areas at this Havana hotel.

  • 1 building
  • 266 guestrooms or units
  • 21 levels
  • Built in 1991
  • Childcare (surcharge)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Neptuno - Tritón offers 266 air-conditioned accommodations with safes and irons/ironing boards. Digital television is provided.

Bathrooms include bathtubs or showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Languages

English, French, German, Italian, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in some public areas: WiFi (USD 1 per hour)

Parking and transportation

  • Free self parking on site

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • Digital channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Neptuno - Tritón

Children and extra beds

  • Children are welcome.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless internet in public areas: USD 1 per hour (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Neptuno Tritón Havana
Neptuno Tritón Havana
Hotel Neptuno - Tritón Hotel
Hotel Neptuno - Tritón Havana
Hotel Neptuno - Tritón Hotel Havana

Hotel Neptuno - Tritón Reviews

Reviews

4.4
Rating 10 - Excellent. 8 out of 110 reviews" "
Rating 8 - Good. 18 out of 110 reviews" "
Rating 6 - Okay. 15 out of 110 reviews" "
Rating 4 - Poor. 16 out of 110 reviews" "
Rating 2 - Terrible. 53 out of 110 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

4/10 Poor

Franklin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
first and last time for me in that place
Horrible food, stinky rooms, and no Wi-Fi
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

8/10 Good

Liliam

Travelled with family
Repair , Retrain or Domolish
This hotel/motel is run down needs major renovations , beds are uncomfortable , shower clogged , pool area and service nice , elevator 1 working only and is damaged and slow , lobby personnel rude . I had a good time but they have to work on their amenity’s and service
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
I like staff & service / I did not like facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Desiree Ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival at the hotel we were told that the transaction for the room is for one person not a Couple/ husband and wife. So we had to pay additional for the other person although my name was listed on booking documents as a guest, guests were cramped into one elevator which got tired and stopped working for a few hours one day. The room is musty and hotel corridors are dark .It was a very disappointing stay. Due to having to pay extra for stay we had to cut our vacation . I’ve disputed the incident with Hotel.com seeking a refund for the rest of days we had paid for and up to writing this we have not heard back from them .
Stayed 18 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is Nice and clean I would love to go back soon the staff are nice and helpful
Stayed 8 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I booked this hotel as we needed a safe place to rest and keep our belongings before going to the Airport early on the 5th of Jan 2020. What we got was significantly less than! We found this hotel on your platform and thus were led to believe all the images and information were correct. Please see below a list of issues: Hotel 1. 1 out of the 4 elevators was working. Our room was on the 4th floor! Every we needed to leave the room it was a long uncomfortable walk up 4 flights of stairs or a long and unbearable wait until the lift arrived, only to find that it was full of people. 2. The passages leading to the rooms and dining areas were not well lit. I have 2 ladies in my family, none of which felt safe walking a dark and isolated passages by themselves, which meant I had to accompany them anytime they wanted to leave the room. 3. The Ceiling of the hallways had holes or was missing panels which meant when it rained, water flooded the passage and exposed the wiring for the lighting above. 4. On arrival we were offered breakfast which we thought that's great! What a disappointment and a complete waste of time! Due to lack of signage of any kind ( major emergency concern as well) we left our room, walked down 4 flights of stairs to the lobby only to be informed once we were downstairs that the restaurant was on the 1st floor, so it meant going up more stairs. The food itself was barely identifiable and there were clear signs of cross contaminat
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing the hotel was like a prison and couldn’t wait to go home
Stayed 1 night in Dec 2019

8/10 Good

George, Miami

Travelled with partner
Liked: Cleanliness, staff & service
This is not a 5-Star Hotel, but the value you get for what you pay makes the Neptuno a great option if you are on a budget. The hotel is clean and the staff is friendly and helpful. The pool is big and the pool area is great. We made many friends here and will definitely be back.
Stayed 14 nights in Dec 2019

2/10 Terrible

Mariela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The lo ation, the view of the ocean, the staff were very helpful.
Stayed 2 nights in Dec 2019

6/10 Okay

guillermo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you paid
Stayed 2 nights in Dec 2019

2/10 Terrible

Osmundo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deplorable.
Pecimo el lugar te digo no tenian agua caliente en la avitasion me parecio prehitorico el hotel no tienen wiffi.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

2/10 Terrible

Zuylen, Miami

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is unacceptable property to stay, it is breaking apart.. it is not a 3 star hotel, i don’t rate this property not even 1 star hotel.. very disappointed with everything overall thanks
Stayed 5 nights in Oct 2019

2/10 Terrible

Engelbert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing would not recomend never got my refund had a car accident
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very disappointing the elevator was hot and nasty, the bathtub was nasty and leaking the pillow was flat.
Stayed 1 night in Aug 2019

2/10 Terrible

Wesly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad as hell
Hi glad you asked i booked ghis hotel on th2 17th of july but made every effort to email and call your booking agency to cancel my reservation to a later date but nobody answered the phone or my emails. This website sucked now i am out $366.00
Stayed 3 nights in Jul 2019

2/10 Terrible

Ana, NY, NY

Disliked: Amenities, property conditions & facilities
Do not stay here. The hotel is partly in ruins and there are cockroaches, the breakfast room is 95 degrees with no AC and they had no coffee. Only one elevator works and it stinks, The staff are courteous and trying their best with what they have, but it is not a pleasant place. It is very isolated.
Stayed 5 nights in Jun 2019

2/10 Terrible

TAYRA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible expirence
I don’t have words for express my feelings,really never more comeback to this place ,nothing is ok nothing ,I wrote to Expedia because I felt lose my money and comeback very unhappy was the worse experience in hotels that I had in my life .
Stayed 3 nights in Jun 2019

6/10 Okay

Sindy

Liked: Cleanliness, room comfort
Not really what I expected.
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
This was a very old hotel which needs to be upgraded. My room had no telephone, no smoke alarm and electricity poor.
Stayed 5 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
I arrived to the property they didn’t accept ur booking so they push me to book again t higher price and I paid newly They said they didn’t receive mail for reservation So please return my money or call the hotel to give me back what I paid in cash coz I booked via Expedia and come to hotel as ur reservation is done but I arrived late and they said they don’t have any reservation
Stayed 1 night in Feb 2019