6/10 Okay
Phil
Travelled with family
29 Aug 2024
Liked: Staff & service
Disliked: Cleanliness
2nd time staying overnight. staff lovely and food (only had breakfast) was very goood. Room is attractive and well furnished with many amenities such as coffee machine and fridge, however this time a few items in the husbandry department let it down. The shower handle had been dismantled and left on the side in the bedroom, underneath the bed was thick in months of dust and the hand held shower head was disgustingly filthy. Showed the cleaner who was attending the room next door who acknowledged the issues but didn't once apologise. The bar staff on check out were visibly shocked at the photos, particularly the shower head and the young lady (duty manageress?) was very apologetic and insisted on confirming my e mail address so that " they could make it right for us". Almost a week ago and still haven't heard from the pub! Sadly unable to put pictures on this review. Generally lovely pub and lovely rooms but these points let it down this time.
Phil
Stayed 1 night in Aug 2024