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Galaxy Hotel Iraklio

5.0 star property
Family-friendly 5-star hotel near Natural History Museum of Crete

Choose dates to view prices

Photo gallery for Galaxy Hotel Iraklio

Exterior detail
Lobby sitting area
Lobby sitting area
City view
Outdoor pool, pool umbrellas, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Spa
  • Room service

Explore the area

Map
75 Dimokratias Ave, Heraklion, Crete Island, 71306
  • Heraklion Archaeological Museum
    ‪15 min walk‬
  • Heraklion Loggia
    ‪16 min walk‬
  • Heraklion Port
    ‪2 min drive‬
  • Heraklion (HER-Nikos Kazantzakis)
    ‪12 min drive‬

Room options

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Jetted Tub

Executive Suite, 1 Bedroom, Non Smoking, Jetted Tub

Executive Suite, 1 Bedroom, Non Smoking, Jetted Tub

  • City view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Double or Twin Room

Egyptian cotton sheets, premium bedding, Select Comfort beds

Economy Double or Twin Room

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Room, Pool View

Egyptian cotton sheets, premium bedding, Select Comfort beds

Executive Room, Pool View

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms, City View

Family Room, 2 Bedrooms, Connecting Rooms, City View

Family Room, 2 Bedrooms, Connecting Rooms, City View

  • City view
  • 42 sq m
  • Sleeps 5
  • 5 Twin Beds OR 1 Queen Bed and 3 Twin Beds

View all photos for Superior Triple Room, Pool View

Egyptian cotton sheets, premium bedding, Select Comfort beds

Superior Triple Room, Pool View

  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Room, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds

Superior Room, City View

  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Room, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds

Executive Room, City View

  • City view
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room, Pool View

Egyptian cotton sheets, premium bedding, Select Comfort beds

Superior Room, Pool View

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Triple Room, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds

Superior Triple Room, City View

  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double or Twin Room, City View (Business)

Superior Double or Twin Room, City View (Business)

Superior Double or Twin Room, City View (Business)

  • City view
  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the area

Heraklion

Heart of Heraklion.You'll find Venetian Walls and Morosini Fountain within a 15-minute walk of this Heraklion hotel. Heraklion Archaeological Museum and Heraklion Loggia are also within 2 miles (3 km).

What's nearby

  • Heraklion Archaeological Museum - 15 min walk - 1.3 km
  • Heraklion Loggia - 16 min walk - 1.4 km
  • Historical Museum of Crete - 19 min walk - 1.7 km
  • Heraklion Port - 2 min drive - 1.7 km
  • Koules Fortress - 2 min drive - 2.1 km

Getting around

  • Nikos Kazantzakis Airport (HER) - 12 min drive

Restaurants

  • ‪Coffee Island - ‬8 min walk
  • ‪Per Se Lounge - ‬1 min walk
  • ‪De May Cafe - ‬9 min walk
  • ‪Ηacienda - ‬7 min walk
  • ‪Silfio Pizza - ‬1 min walk

About this property

Galaxy Hotel Iraklio

Family-friendly 5-star hotel near Natural History Museum of Crete
Galaxy Hotel Iraklio offers its guests an outdoor pool, a 24-hour health club, and a steam room. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include 9 meeting rooms and limo/town car service. Event space at this hotel measures 1830 square feet (170 square meters) and includes a conference center. Spa services, a terrace, and multilingual staff are also featured at the luxury Galaxy Hotel Iraklio. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Heraklion hotel.

  • 127 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 2 bars or lounges
  • 1830 sq ft of conference space
  • 170 sq m of conference space
  • Built in 1979
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Galaxy Hotel Iraklio offers 127 air-conditioned accommodations with laptop-compatible safes and espresso makers. Select Comfort beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 26-inch LCD televisions come with satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Greek, Italian

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 15 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Outdoor pool
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 26-inch LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Mini-fridge

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15.00 per person
  • Airport shuttle fee: EUR 25 per vehicle (one-way)
  • Rollaway bed fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, cash, mobile payments, and Apple Pay. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property Registration Number 170631724005/0/0

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Galaxy Hotel Iraklio
Galaxy Hotel Iraklio Heraklion
Galaxy Iraklio
Galaxy Iraklio Heraklion
Galaxy Iraklio Hotel
Iraklio
Iraklio Galaxy Hotel
Iraklio Hotel
Galaxy Hotel Heraklion
Galaxy Hotel Iraklio Crete/Heraklion
Galaxy Hotel Iraklio Hotel
Galaxy Hotel Iraklio Heraklion
Galaxy Hotel Iraklio Hotel Heraklion

Galaxy Hotel Iraklio Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1009 reviews
Rating 8 - Good. 252 out of 1009 reviews
Rating 6 - Okay. 42 out of 1009 reviews
Rating 4 - Poor. 11 out of 1009 reviews
Rating 2 - Terrible. 10 out of 1009 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Galaxy hotels greatest asset is undoubtedly their staff. They are hard working and completely focused on delighting their customers. Anthi on front desk, Conference Captain Cristos, Erene and Natalia to name but a few who provided us with excellent service throughout our stay. Thank you.
Stayed 12 nights in Oct 2024

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in the center of Heraklion!
Stayed 2 nights in Oct 2024

10/10 Excellent

Diana, Corpus christi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 1 night in Oct 2024

10/10 Excellent

Stavros

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel , well maintained in good location within walking distance to city centre and other attractions. The hotel maintained vety good hygeine practices including hand sanitisers around hotel areas and on each table which was good to see. Good sized rooms , comfortable bed , friendly professional staff.
Stayed 3 nights in Sep 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a large traditional hotel. There was a buffet breakfast and all the food was delicious. Our room was nice but the bathroom could use some updates. The shower got the bathroom floor all wet despite my efforts to prevent it. Lots of dining options nearby but the shopping area was a bit of a walk away.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was absolutely wonderful. Special kudos to Anna, Nikoleta, Eirini, Rania, George, Nikos, and Natalia!!!
Stayed 6 nights in Sep 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and comfortable
Staff were very friendly and went out of their way to help us with a car park in when we arrived late at night. Clean, comfortable room and excellent breakfast by the pool.
Stayed 1 night in Sep 2024

10/10 Excellent

Breanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this property the night before flying out, due to the proximity to the airport. Upon arrival, we had a great welcome by the ladies at the front desk, who were able to check us in an hour early, and even provided a room upgrade. They were kind, efficient, and professional.
Stayed 1 night in Sep 2024

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and staff. But the hotel shuttle service option should be removed from listing because it’s not offered anymore.
Stayed 1 night in Sep 2024

10/10 Excellent

Jay, Olympia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know if I received a room upgrade, I didn’t ask about it. As for the room, I liked everything except the outlet by the bed was behind a heavy dresser. It should be easily accessible to guests. Room 303.
Stayed 1 night in Sep 2024

8/10 Good

Federico, Roma

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Athanasios

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Place needs upkeep
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and staff were very friendly
Stayed 1 night in Aug 2024

8/10 Good

Salima

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The food was amazing and it was a 5 min walk from the city centre!
Stayed 3 nights in Aug 2024

10/10 Excellent

Deepak

Stayed 4 nights in Jul 2024

8/10 Good

Emma Felicity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: Room: Good air con, lovely balcony with pool view. Dining: Excellent breakfast & dinner buffets. (Greek yoghurt with fresh honeycomb, chicken cacciatore, roasted asparagus, wonderful cake selection). Pool menu: good chicken gyros, avocado salad. Evening dining area: beautiful romantic atmosphere. Pool: Lots of sunbeds, relaxing chillout music, refreshing pool big enough for several people. Poolside coffee came with biscuits. In the heat of the day we were offered complimentary fruit-infused water. Going out: Buses to Knossos & Archaeological Museum leave nearby. Staff were happy to recommend a sports bar & beach. Customer service: Staff usually approachable & eager to please & if we had a problem Anna & her management team went out of their way to apologise & make things better. Didn’t like: Full-board lunch being a 3-course meal; would have preferred the lighter pool menu. Very laid-back food service in 2nd floor restaurant & by the pool; the quality of the food usually made it worth the wait but it would have been a more 5-star experience if it had arrived sooner. Staff being defensive in response to minor complaints. It would have been better if all staff were as open to feedback as the management team. Final comment: Despite a couple of small issues, overall we really enjoyed ourselves at the Galaxy Hotel & we’d easily recommend it to family & friends; it’s a beautifully designed, relaxing place with attentive staff, lovely food & a decent pool.
Stayed 7 nights in Aug 2024

8/10 Good

Manson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is not very well located, about a 25 min walk to the main city center. Everything in the hotel area was nice and service was good, good buffet breakfast with attentive staff. The rooms need some updating and are a bit small.
Stayed 2 nights in Aug 2024

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Amazing stay and regretfully we didn’t stay longer than one night in Heraklion. The hotel is a 10 min walk to the port which is really lovely. The hotel is fantastic and the breakfast was superb, although we had to abruptly rush out after 15 min because we had a flight change and needed to rush. We will come again and stay longer to enjoy the amenities more next trip!
Stayed 1 night in Aug 2024

10/10 Excellent

Denise

Travelled with family
I loved everything about this hotel from the fantastic breakfast to the outdoor cafe. The building is in a good location with quick access to many cafes and bakeries. The location seemed very safe with access to ATMs. The staff was polite and helpful and our room was exceptionally clean. It’s also easy walking distance to city center.
Stayed 7 nights in Jul 2024

10/10 Excellent

Kartik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel in Heraklion about 10 minutes from the port and the hotel. Konstantina checked us in and she was wonderful and friendly. The room although a little small was very comfortable and well appointed. The free breakfast at this hotel was simply outstanding - from the variety to the presentation - something i looked forward to every morning. Location was great - about 1 km walk to the main Iraklio city center / square where all the action is. The hotel is also 10 minutes from the port, 10 minutes from the airport and about 10 minutes from Knossos palace (which is a must-see in Crete). They have a really nice bar on the reception level that is open late if you want to wind down after a long day of sightseeing with a drink (or many). All in all, excellent hotel and excellent staff - highly recommend!
Stayed 3 nights in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable, great location. Don’t do like I did and only discover the pool as you’re checking out - it looked amazing.
Stayed 1 night in Jun 2024

4/10 Poor

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property look great. But when we arrived there was no electricity and the day was almost 40 Celsius. No Aircondition. No Internet and I needed to checking my flight. I had to look for another place.
Stayed 1 night in Jun 2024

10/10 Excellent

Satoko

Stayed 2 nights in Jun 2024